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troubleshooting
6 TROUBLESHOOTING Gas Cooktops
If you have a problem with the cooktop, check the table below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay for a service call even in the warranty period if the
problem is one listed below.
If all the above points have been checked and there is still a problem with the cooktop please call the Service Centre.
problem
possible cause
solution
Burner will not light
even though the
sparker is working
Gas supply valve turned off.
Control knob not on
Wrong knob turned.
Port blockage in ignition area.
Ignition electrode wet or dirty.
Sparking at wrong point because of incorrectly
fitted burner crown.
Injector is blocked.
Turn on gas supply to appliance.
Turn knob on (refer to page 3)
Ensure the knob you are turning corresponds to
the burner you want to light.
Ensure that ports in ignition area are clean and dry.
Dry or clean ignition electrode.
Ensure that the crown is seated properly so that
the spark fires to the receiving point in the burner
crown (refer to Figure 1).
Ensure injector is clear of foreign material.
No spark is obtained
when control knob is
activated
Electricity supply is disconnected or switched off.
Battery is flat.
Polarity wrong on battery.
Ignition electrode wet or dirty.
Switch on electricity or check fuses.
Replace battery (refer to page 12)
Reorient battery to correct position (refer to page 12).
Dry or clean ignition electrode.
Flames uneven or
tending to lift
Flame ports blocked or wet.
Burner cap/crown incorrectly fitted.
Clean or dry flame ports.
Ensure these components are fitted correctly.
Flames not staying
on when knob is
released
Knob not set between ‘HIGH’ and ‘LOW’
Knob MUST be set between these positions.
Low heat, slow
cooking
Incorrect cooking pot or pan being used.
Refer to Figure 3 (page 4).
Benchtop or knobs
overheating
Incorrect cooking pot or pan used.
Pot or pan not located on burner properly.
Refer to Figure 3 (page 4).
Ensure pot or pan is centrally located on burner.
Table 1
Summary of Contents for 72K315S
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