10
Preventative Maintenance
• In order to ensure the safety and performance of your equipment, it is recommended that
service is undertaken by Electrolux authorised engineers every 12 months, in accordance
with Electrolux Service Manuals. Please contact your local Electrolux Service Centre for
further details.
Precautions in case of long idle periods
• The warranty does not cover any damages caused by ice formations in the appliance pipes.
Repair and extraordinary maintenance
• Repair and extraordinary Maintenance have to be carried out by specialised authorised
personnel. The manufacturer declines any liability for any failure or damages due to
personnel being not authorised by the Manufacturer. Interventions performed by
unauthorised personnel void the original manufacturer warranty.
Parts and accessories
• Use only original accessories and/or spare parts. Failure to use original accessories and/or
spare parts will invalidate the original manufacturer warranty and may render the machine
not compliant with the safety standard.
B
WARRANTY
B.1
Warranty terms and exclusions
If the purchase of this product includes warranty coverage,
warranty is provided in line with local regulations and subject to
the product being installed and used for the purposes as
designed, and as described within the appropriate equipment
documentation.
Warranty will be applicable where the customer has used only
genuine spare parts and has performed maintenance in
accordance with Electrolux Professional user and maintenance
documentation made available in paper or electronic format.
Electrolux Professional strongly recommends using Electrolux
Professional approved cleaning, rinse and descaling agents to
obtain optimal results and maintain product efficiency over time.
The Electrolux Professional warranty does not cover:
• service trips cost to deliver and pick up the product;
• installation;
• training on how to use/operate;
• replacement (and/or supply) of wear and tear parts unless
resulting from defects in materials or workmanship reported
within one (1) week from the failure;
• correction of external wiring;
• correction of unauthorized repairs as well as any damages,
failures and inefficiencies caused by and/or resulting from;
– insufficient and/or abnormal capacity of the electrical
systems (current/voltage/frequency, including spikes and/
or outages);
– inadequate or interrupted water supply, steam, air, gas
(including impurities and/or other that does not comply with
the technical requirements for each machine);
– plumbing parts, components or consumable cleaning
products that are not approved by the manufacturer;
– customer’s negligence, misuse, abuse and/or non-compli-
ance with the use and care instructions detailed within the
appropriate equipment documentation;
– improper or poor: installation, repair, maintenance (includ-
ing tampering, modifications and repairs carried out by
third parties not authorized third parties) and modification
of safety systems;
– Use of non-original components (e.g.: consumables, wear
and tear, or spare parts);
– environment conditions provoking thermal (e.g. overheat-
ing/freezing) or chemical (e.g. corrosion/oxidation) stress;
– foreign objects placed in- or connected to- the product;
– accidents or force majeure;
– transportation and handling, including scratches, dents,
chips, and/or other damage to the finish of the product,
unless such damage results from defects in materials or
workmanship and is reported within one (1) week of
delivery unless otherwise agreed;
• product with original serial numbers that have been removed,
altered or cannot be readily determined;
• replacement of light bulbs, filters or any consumable parts;
• any accessories and software not approved or specified by
Electrolux Professional.
Warranty does not include scheduled maintenance activities
(including the parts required for it) or the supply of cleaning
agents unless specifically covered within any local agreement,
subject to local terms and conditions.
Check on Electrolux Professional website the list of authorized
customer care.
