24
TROUBLESHOOTING
FAULT
POSSIBLE CAUSE
SOLUTION
Robot does not charge.
Poor connection between the
electrodes on the base of the
robot and the charging base.
Ensure contacts are clean and
free from obstruction.
The charging base is switched
off.
Keep charging base switched on
to charge robot when not
working.
Robot gets stuck.
The robot may get entangled by
wires and cables on the floor, by
hanging curtains and by rugs and
carpets.
The robot will attempt to free
itself but may not be successful
and may require help.
Robot returns to charging base
without completing the cleaning.
Robot has detected power may
be too low to complete the job
and needs to recharge.
Charge the robot.
The robot works at different
speeds on different floor types.
For example, it works longer on
wood floors than carpets.
The length of time depends on
the complexity of room
environments, dust levels and
different cleaning modes.
Robot does not perform cleaning
work automatically as scheduled.
Robot is not switched on.
Turn on the robot.
Power level of the robot is too
low to work.
Keep robot on charge to prepare
it for the next cleaning
assignment.
Robot is stuck or entangled in an
obstacle.
Turn off the robot, clean the dust
box, turn over and clean the
wheels and side brushes.
Remote control malfunctions
(effective range: 5m).
Remote control batteries are low.
Replace the batteries correctly.
Robot batteries are low.
Make sure the robot is switched
on with enough power to operate.
Infra-red signals are blocked due
to an obstruction on the robot’s
receiver.
Wipe the transmitter on the
remote control and the receiver
on the robot with a soft cloth.
Interference from other electronic
devices nearby.
Avoid using robot around other
electronic devices.
Erratic behaviour when cleaning,
such as missed sweeps and a
chaotic route. App shows
irregular cleaning map and
cleaning is not tidy.
Small slips in the wheels due to
climbing small steps, thresholds
and door bars may have affected
its judgement of position in the
house.
Cleaning one room at a time will
provide best results. Once
complete the robot will return to
its start position.
Small slips may occur on waxed
or polished floors or tiles,
affecting the robot’s judgement.
Ensure wax has fully dried before
cleaning.
Obstacles such as wires and
shoes can affect the operation of
the robot.
Before starting the machine
ensure the floor is free of
hazards.
Summary of Contents for iQLEAN-CR01
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