26
TROUBLESHOOTING
Problem
Possible Cause
Solution
The unit does
not work
Power is abnormal
Contact an electrician to perform a repair.
Water tank displaced or
full
Check water tank placement or empty water tank
Room temperature is
too high, or air-outlet is
covered
Lower room temperature, clear air outlet
Poor
performance
Filter is dirty
Clean the filter
Door & windows are
open
Close door & windows
Air-inlet or out-let is
blocked.
Clean air-inlet & air-outlet
Too Noisy
Unit is not placed on
even surface.
Place the machine on the flat surface. Add carpet or rubber mat underneath
Filter is blocked
Clean the filter
The device
does not
dehumidify
The relative humidity in
the room where the
dehumidifier is
operating is too low.
The dehumidifier dries down to the target relative humidity set and will then go into
standby if the desired humidity has been reached.
The
dehumidifier
works, but
relative
humidity is
still high
The place is too large.
This dehumidifier can
dry up to about a small
five-bedroom house.
We recommend using a dehumidifier with a greater capacity. Call customer service line
for advice.
There are too many
sources of moisture.
Bathing, washing,
drying clothes and
cooking all put moisture
into the air.
We recommend using a dehumidifier with a greater capacity.
Paraffin or Calor gas
heating can add too
much moisture into the
air
Consider using alternative heat sources
The windows
were clear,
and now
condensation
has returned.
The outside air
temperature has
dropped significantly,
and the windows are
colder.
Set the dehumidifier to 40%RH and run for longer
I cannot
remove the
condensation
from my
windows,
even in
“Continuous”
or “Laundry”
mode
The surface
temperature of the
windows is too low for a
dehumidifier to prevent
condensation. Common
with single glazed
windows or poorly
insulated houses when
the outside air
temperature drops
below 0⁰C
Keep running the dehumidifier on “Laundry” 24 hours a day and if the air temperature
outside increases the condensation on windows may clear
The
dehumidifier
is blowing out
warm air
The dried air is passed
over a heating element
before it is blown into
the room as part of the
dehumidification
process
This is normal and helpful, especially in the cold weather; a dehumidifier is not an air
cooler.
Knocking
noise coming
from the
dehumidifier
The motor wheel is low
on lubrication or dirt
may have entered the
motor ball bearings
Run the dehumidifier in Laundry mode for two days to increase the lubrication, if the fault
persists then call the service centre
Summary of Contents for DESD9LW
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