elddis Xplore 2014, Owner'S Handbook Manual

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GENERAL QUESTIONS
Q. How Many Years Will Spare Parts Be Available For My Caravan?
A. Xplore will endeavour to supply spare parts for a caravan, for at least 8 years from new.
Q. What If The Parts Are No Longer Available?
A. Where an original part is no longer available, whenever possible we will suggest a suitable
alternative if it is available.
Q. Who Can Carry Out Warranty Work On My Caravan?
A: Your supplying Retailer is obliged to undertake your warranty work. However, any approved
Xplore or Service Centre can undertake the work, but this is at their discretion. We will also
accept services completed by a NCC approved service centre, but they will not be able to
undertake warranty work if they are not approved by Xplore.
Q. Why Don’t You Stock Parts At The Xplore Factory?
A. Due to the volume of models we produce it is not possible for us to maintain stock levels of
every individual component used in our manufacturing process. We do stock commonly
requested items, but some items must be made to order.
Q. I Am Having Trouble Booking My Caravan For Its Service, In Line With The
Requirements. What Timescale Is Acceptable?
A. Please refer to the warranty section for the terms and conditions of servicing. We would
recommend that you plan your services in advance in order to meet the requirements.
Q. I Have A Problem With My Caravan, Who Can Help Me?
A. We would always recommend that you contact your supplying Retailer. Your local Xplore
Retailer or Xplore Approved Service Centre may be able to assist. An inspection can then take
place and the necessary course of action agreed.
Q. I Am Unhappy With The Service I Have Received From My Retailer/Service
Centre, Where Do I Go From Here?
A. We would recommend that you write to your Retailer/Service Centre, detailing your problems
and requirements, requesting a response explaining how they will resolve your complaint. A copy
of your letter can also be forwarded to Xplore Customer
Care
Department, quoting the serial
number of your caravan and the name of the Retailer/Service Centre. Please be assured that we
will assist your Retailer/Service Centre in resolving any problems.