elddis Buccaneer, Owner'S Handbook Manual

Page: 112 / 144

12-1
WARRANTY
CARAVAN WARRANTY COVER
Introduction
At Elddis we are confident that our new
caravans are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new caravan is purchased and
comprises two key elements:
1.
Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new Elddis products
manufactured from 2012 model year onwards.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original product
specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the
following items:
•
Microwave
• Tyres
• Batteries
• Windows and glass
• Exterior paint work
• Soft furnishings, carpets and floor
coverings
• Entertainment equipment
• Fuses and LED lights
• Exterior panels and trims
• Plastic products including A-frame covers,
wheel spats and shower trays
• Minor adjustment of blinds, hinges,
catches, stays and doors
• Chassis components (serviceable parts)
• Exterior decals
• Normal wear tear/servicing items and
other components subject to routine
maintenance.
• Ironmongery
Ten year body integrity warranty
Elddis products are covered against water
ingress damage for 10 years from the original
date of purchase of a new product. (6 years
for subsequent owners from the 1st owners
original date of purchase). This applies to
water ingress through any permanently
sealed seam joints.
In order to comply with the terms of the above
cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a
problem with your caravan please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Elddis
approved Retailer / Service Centre are able to
undertake any warrantable work at their
convenience or discretion, but are not obliged
to do so, if the vehicle was not purchased
from them.
All Elddis products are classed as portable
and therefore all work under warranty requires
the caravan to be delivered and collected
from the selling retailer.
The cost of transporting the caravan by
any means to and from the place of repair
is the responsibility of the owner.
Conditions attached to the warranty
cover
If you have your caravan serviced at an NCC
approved workshop and then warranty work is
required, this work will have to be undertaken
at an Elddis approved Retailer / Service
Centre. An additional charge may be required
to cover the second inspection if required.
•
You must retain the original sale invoice
for the caravan.
• All new caravans must be registered with
Elddis within 6 weeks of purchase as new.
Your retailer can forward this information
to us. Please keep us informed of any
name or address changes by using the
Notification of Change to Name and
Address form.