elddis AutoQuest, Owner'S Handbook Manual

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14-1
CODE OF PRACTICE - WATER INGRESS
CODE OF PRACTICE - WATER
INGRESS
SIX (6) YEAR BODY SHELL INTEGRITY
GUARANTEE
At The Explorer Group Limited, we are confident
that our new motorhomes, built with innovative
manufacturing techniques and tested materials,
make water ingress concerns unnecessary. We
are so confident of our new motorhomes that
we offer a six (6) Year Body Shell Integrity
Guarantee which gives certain guarantees to our
customers, both consumers and retailers, of
financial reimbursement for remedial work costs
should problems occur.
This Guarantee applies to all new products
manufactured by The Explorer Group Limited
after 1st September 2009.
All owners with documentary proof of annual
services by an approved Explorer Group retailer
or Service Centre will be paid in full for the costs
of remedial work due to water ingress. This is
valid for up to 6 years from the original date of
purchase of a new product.
Customers without a full service history may
receive up to 100% of the costs of remedial work
for water ingress damage in year 2, up to 75% in
year 3, up to 50% in year 4 and up to 25% in year
5. If you do not have a full service history there is
no warranty in year 6. Each case will be examined
on its own merit. The Explorer Group Limited
will decide the amount of contribution towards
the remedial work costs.
Customers exchanging their current Explorer
Group model for a new Explorer Group model
will not have the value of their part exchange
reduced due to potential water ingress issues,
providing that there is documentary evidence
that the caravan has been annually serviced and
that it is less than 6 years old.
CONDITIONS ATTACHED TO THE
BODY SHELL INTEGRITY GUARANTEE
• Work may only be undertaken after approval
by The Explorer Group Limited (depending
upon individual circumstances).
• The Explorer Group Limited will pay the
costs of remedial work, only after approved
work has been carried out.
• In the case of dispute, The Explorer Group
Limited, will agree to the appointment of an
independent arbitrator with both parties
agreeing to pay 50% of their costs.
• The arbitrator’s decision is final and both
parties must agree to abide by the decision.
• The unexpired period of the 6-year
Guarantee is assignable to second and
subsequent owners during the 6-year period.
The new owner should contact Explorer
Group with proof of ownership, service
history and their payment of £50 to have
their details recorded in our database within
3 months of the change of ownership.
CUSTOMER OBLIGATION - SERVICING
It is a condition of your warranty that your
caravan must have an “annual” service, damp and
safety check and this should be carried out by an
Explorer Group Limited approved Retailer or
Service Centre, in accordance with NCC
guidelines. Proof of this will be required in the
event of a warranty claim.
Please Note: Failure to do so will invalidate
your warranty.
The first service is due 60 days either side of the
anniversary of the original date of purchase. The
interval from purchase date to the first service
and the intervals between services must not
exceed 14 months. Years 3 and 5 must be on or
before the anniversary date of the original
purchase.
Your caravan requires servicing for safety,
efficiency and to protect the investment you have
made. Whether the caravan is used for short
trips or continental long range touring, regular
servicing is necessary and will ensure continued
enjoyment of your caravan.
Your Retailer or Service Centre will carry out
your service using the latest techniques and
equipment (a list of the items to be inspected,
tested and adjusted appears on the Service
Vouchers in this handbook), and should provide
you with the service document as proof of
regular maintenance.
As with motor vehicle service documents, not
only will the proof of regular servicing enhance
your caravan resale value, but in the unlikely
event of any defect appearing at some later date -