elddis Autoquest 2021, Manual

Page: 85 / 108

13-3
WARRANTY
• No liability will be accepted for any
consequential loss, damage, costs,
expenses or other claims for
compensation arising which were not
reasonably foreseeable by both parties
when the campervan was originally
purchased.
• No alteration may be made to the original
construction.
• In the event of a dispute an arbitrator
may be appointed, this is a discretionary
service offered by us as appropriate.
Should we deem it necessary to appoint
an independent arbitrator, you may be
required to pay a £250 deposit in
advance of the inspection. If the arbitrator
finds in favour of the customer then the
deposit will be returned, otherwise the
customer will lose their deposit.
Elddis reserve the right to inspect the
campervan at any time.
Mains electrics
It is recommended that you have your mains
electrics system inspected by a NICEIC
approved contractor every 3 years.
Transfer of ownership
If you purchase this vehicle as a used vehicle
it may be possible to transfer the unexpired
term of the warranty cover (up to a maximum
of six years commencing at the original date
of purchase from the first owner) and is as
follows:
1. Three year manufacturer’s warranty
2. A maximum of six years’ body integrity
warranty
The warranty is subject to the usual terms
and conditions’ set out in the handbook and
is only transferable on payment of a £50
administration fee. Full documentary
evidence that the campervan has been
serviced annually should be provided at the
time of transfer, in accordance with the terms
and conditions of the warranty stated in the
handbook. Transfer of ownership must be
completed within three months of change of
legal ownership. Please complete the
Notification of Change of Ownership form in
your handbook. Failure to do this will negate
the remaining warranty.
This warranty does not affect the purchaser’s
statutory rights. The warranty shall be
governed and construed in accordance with
the laws of England and the parties
irrevocably submit to the exclusive
jurisdiction of the courts of England.
For second owners the service in years 3 and
6 must be completed on or up to 60 days
before the anniversary of the first owners
date of purchase and must not exceed this
date.
NON WARRANTY REPAIRS
Should you require any replacement parts for
your campervan it is necessary that you
contact the Retailer from whom you
purchased the campervan or any Elddis
approved Service Centre and give the
following information, which will help in
identifying the required component:
(i) Model and make of campervan
(ii) VIN number
(iii) Description of required part
(iv) Photograph, size or diagram of required
part
Please note: All parts must be ordered and
supplied through an approved Retailer or
Service Centre.
REMEDIAL WORK
Elddis, together with its suppliers is
continually undertaking extensive research
into testing, remedial work procedures and
materials such as structural bonding
adhesives, gaskets and tapes. Therefore, if
for any reason your new campervan is
damaged or requires remedial work then we
would recommend an approved Elddis
Retailer or Service Centre should undertake
such work.
All such work must be undertaken using only
approved Elddis genuine parts,
recommended structural bonding adhesive
and following Elddis procedures. Elddis will
also undertake to supply certain specialist
repairers with the necessary spare parts. In
this case, your selected repairer must contact
the PARTS DEPARTMENT with all enquiries.
Base vehicle warranty - Please refer to
base vehicle handbook and/or website.