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IM-ENG-116/GB
9. Q
UALITY
M
ANAGEMENT
P
OLICY
The Elcon mission is to guarantee the highest standards of Quality for the products and services offered and in
Elcon “Quality” means to keep up with customer expectations and to assure the customers’ satisfaction. In practice,
the products must conform with specifications, defects must be prevented and the costs due to non conformance
must be reduced.
In order to achieve these targets Elcon has enlarged the concept of “Customer” and introduced the concept of
Company internal Customer. In this way all those persons that within the Company benefit from other people’s
work or service are considered as if they are the Customer Elcon considers
Total Quality
as one of the fundamen-
tal factors in achieving its mission. At Elcon the two key elements of Total Quality are “Quality System and
“Continuous Improvement”.
The Elcon
Quality Assurance System
is the set of organisational structure, responsibilities, procedures, proces-
ses and resources for implementing Quality management. Elcon has adopted the standard EN ISO 9001 as refe-
rence for its own Quality System. In accordance with this choice our key suppliers also have to comply with a
Quality System conforming to the EN ISO 9000 standard.
This Quality System guarantees confidence in Elcon capability to supply the required Quality and at the same time,
it ensures that Elcon maintains Quality at an optimal cost. Elcon products satisfy Customers and meet the specifi-
cations and rules of international standards. Safety, performance, reliability, product documentation and truth in
advertising are the basic principles of product Quality.
Quality in Services
is a factor of growing importance to achieve market penetration and Elcon considers service
as an integral part of the Customer package and checks continuously that its services meet Customer’s require-
ments.
Constant improvement is the foundation of Total Quality. Elcon continuously ensures that the performance of pro-
ducts, services, management and the Quality System, meet customer requirements. Improvement can only be
obtained with the active participation and involvement of all personnel and therefore Elcon management recognises
that the human resources of the company play a vital role in the achievement of its objectives.
