Investigation of common problems
No.
Prompt Tone
Cause of Failure
Solution
1
Wheels off the ground.
Host suspended.
Please put the host back to the ground and press the
cleaning key again.
2
Dust box not installed.
Dust box removed and not installed.
Replace the dustbin to the host and press the cleaning
button again.
3
Battery failure.
Abnormal battery charging.
Contact after-sales service to test the battery.
4
Please check if the wheel is stuck.
Wheel jammed.
Check whether the wheel is entangled with foreign objects
and clean up the entangled objects.
5
Please check if the front bumper is
stuck.
Front bumper bracket stuck.
Check whether the front bumper can be bounced
normally.
6
Robot connection failed.
Machine failed to connect to server.
Check whether the wireless network connected during
distribution can connect to the internet.
7
The battery is low, please charge
the machine.
Battery power less than 20%.
The host automatically switches to recharging mode.
8
Please check whether the side
brush is tangled or jammed.
Abnormal side brush.
Check whether the side brush is twined by wire or hair
and clean up the wire or hair.
9
Please move the machine to the
open area.
The machine failed to get out
of trouble.
Please move the host to an empty place and press the
cleaning key again.
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