25
ENG
SOUND
AROUND
Controller
User Manual
7. FAQ’s
I can’t associate my
SOUNDAROUND Controller
to my router
1. Please make sure the Controller is POWERED-
ON and wait at least one minute to connect it to
the router.
2. Reset your device and try again.
3. If the audio device was already associated to
a Wi-Fi net-work and you want to connect it to
another network, please reset the Controller to
factory settings.
4. Try to associate your audio device using the
browser method or the WPS button method.
I can’t find any/some Controllers
in the ALLPLAY JUKEBOX App
1. Be sure that the smartphone/tablet AND the
Controllers are connected to the same Wi-Fi
network.
2. Check that the Wi-Fi Led is ON in white. If the
Led is flashing the Controller is not connected to
the Wi-Fi network. Please review the set up.
3. Make a restart (see chapter 6.4).
4. Close the ALLPLAY JUKEBOX App. Be sure that
the App is not in background mode and open it
again.
A Controller does not react to the control
from the ALLPLAY JUKEBOX app
Close the ALLPLAY JUKEBOX App. Be sure that the
App is not in background mode and open it again.
Sometimes the Controller needs time to react due
to Wi-Fi traffic network conditions. Please, wait for
a few minutes.
I can’t play some songs
Be aware that the system does not support WMA
format. Some music stores (i.e. Apple Store)
contain restricted rights and cannot be played on
external devices.
