Eguana Evolve LFP, Installation & Start-Up Manual, Page: 29 / 44

24
12 Troubleshooting
System faults are reported and logged in the monitoring system. All fault logs are also accessible remotely by your installer.
IMPORTANT ! Contact an Eguana service representative as recommended below only after any of the following conditions
are present on the front display of the inverter panel, and the recommended actions do not resolve the issue.
Condition Definition
Service light ON in
grid mode
System is prevented from normal operation due to internal fault. Notify service personnel.
Service light ON in
backup mode
If the system faults into service in backup operating mode, there may be an overload condition which
prevents the system from operating safely. If the battery charge level is greater than 20% (one or more
Green LEDs), reduce the load by shutting off circuits in the backup electrical panel, then press and hold
the service button 5 seconds to resume backup power operation. If the battery low SOC shutdown mode
is displayed, shut off all load circuits (keep PV ON) in the backup panel, and do not attempt to resume
backup operation until adequate sunlight is present to provide a solar charge of the battery.
All panel lights
flashing
System is attempting to communicate with the battery modules. Notify service personnel if this condition
persists more than 30 minutes.
All panel lights OFF
after service button
wake command
This indicates loss of both AC and DC power sources to the PCS. Check the circuit breaker in the main
electrical panel for the energy storage system.
Online monitoring
system not
accessible
Check the internet connection. If connection is via wi-fi, reboot the wireless router, and make sure the
login user and password have not been changed since time of original installation.
Check power to the energy management system via the orange indicator light on the right side of the
panel. Note: the energy management system may lose power after an extended utility outage where
there is not enough solar generation to maintain battery system power.
Note: monitoring system servers may occasionally be down for service. If first attempts are not
successfully, try again the following day before contacting your installer.