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If problems occur, the product shuts itself off automatically.
The display will show the reason (see below).
Do not disconnect from the power supply.
To start the appliance up again, allow the shutdown procedure to complete, then press
the ON/OFF button on the remote control or the simplified ignition button. Keep pressed till
“UNLOCK ?” will appear. Release then the key pressing it back again for a long time.
Before starting the product up again, check the reason for the shutdown and CLEAN THE
BURNING POT.
The product is equipped with a safety valve but, if the burning pot is not cleaned regularly
as explained above, ignition may involve a small detonation. If white smoke forms in the
combustion chamber for a long time, disconnect the mains supply and wait 30 minutes
before opening the door and emptying out the burning pot.
SHUTDOWN MESSAGES AND THEIR SOLUTIONS:
MESSAGE
PROBLEM
SOLUTION
H01
displays when the combustion
air intake is below the set level
• Check that the combustion chamber door is closed
• Check the regular maintenance of the stove
• Check that smoke discharge and combustion air
ducts are clean
H02
displays when the logic board
is not detecting the right fumes
fan speed
• Contact the technician
H03
displays when the thermocouple
detects a fume temperature
lower than the set value and
interprets this as the absence of
flame
• Check that there are pellets in the tank
• Contact the technician
• Check that the tank is closed*
H04
displays when ignition times out
unsuccessfully
There are two possibilities:
NO flame:
• Check that the burning pot is seated properly and is
clean
• Check that there are pellets in the tank and burning
pot
• Use a piece of solid paraffin to light the stove (contact
the technician first)
Flame present:
• Contact the technician
H05
Shutdown due to air flow rate
sensor breakage
• Contact the technician
H06
displays when the logic board
determines that the fumes
thermocouple is broken or
disconnected
• Contact the technician
TROUBLESHOOTING
USER/INSTALLER
