TROUBLESHOOTING ADVICE
PROBLEM
CAUSE
SOLUTIONS
remote control inefficient
- too far from insert
- batteries flat
- go closer to insert
- replace with alkaline batteries (3
mini AAA type)
output air not hot
too much soot in exchanger
clean the hearth exchanger
the flame does not appear
(remember that it should appear 5
minutes after pressing the on/off
button)
the cochlea has not been filled
Fill the cochlea (see paragraph on
ignition)
does not ignite
accumulation of unburned residues in
the combustion chamber
clean combustion chamber
‘Error rtc-rd’ appears on
the display
backup battery is drained, inside
the control board
replace the backup battery
The ignition/shutdown phase does
not start at the time set
Incorrect setting:
current time
programme enabling
enabling the programme on the day
Check according to instructions given
on the board
N.B.:
The combustion chambers and smoke ducts connected to the solid fuel appliances must be clea-
ned once a year (check if your country has specific legislation covering this).
Failure to check and clean regularly increases the probability of a fire in the combustion cham-
ber.
In that case, proceed as follows:
do not shutdown with water;
empty the pellet tank;
contact specialised staff before restarting the machine.
ENGLISH
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