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Edenred UTA MultiBox, Instruction Manual, Page: 43 / 48

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Edenred UTA MultiBox Instruction Manual Download Page 43

UTA MultiBox

®

16

8. Error Message

Error message

Meaning  

Now what?

20026

The vehicle device has detected a problem with the power supply. Stop the vehicle. Check the power supply of your vehicle.

10003

The vehicle device has detected a temporary problem.

Stop the vehicle. If the problem persists for more than 15 min., call the hotline.

12003

1031

In Belgium and Germany, the notification is displayed when the toll 

context is not activated. 

If a different toll device is used that covers the toll context, the error message can 

be ignored. Otherwise, please call the hotline.

20035

The vehicle device has detected a payment problem on your route. Stop and call the hotline.

11004

The vehicle device has detected a critical error. 

Your vehicle device is not ready for operation.

Stop and call the hotline.

Read out the error code to the hotline operator.

12004

10020

Your vehicle device was exposed to extreme temperatures.

Stop and call the hotline.

20034

Your vehicle device is not ready for operation.

10006

Stop the vehicle. Check the power supply of your vehicle. If the problem persists, 

call the hotline.

None of the LEDs are lit up.

Your vehicle device is not ready for operation.

Halten Sie an. Überprüfen Sie die Versorgung Ihres Fahrzeuggeräts. Falls das Prob-

lem weiterhin ansteht, wenden Sie sich an die Hotline.

If there is no beep coming from your vehicle device or you hear 4 

beeps in succession, the transaction was not confirmed. You are not 

driving in compliance with the rules.

See Chapter 9 - emergency plan. 

Instruction manual

Summary of Contents for UTA MultiBox

Page 1: ...as a new design The corresponding manual can be found at the beginning of this document The manual of our predecessor follows from page 27 onwards For questions and suggestions please contact the UTA Toll Service will be happy to assist you UTA MultiBox NEW DESIGN UTA MultiBox Predecessor ...

Page 2: ...UTA MultiBox Instruction manual ...

Page 3: ...Windscreen 10 3 Connecting the Power Cable 11 4 Connection of the UTA MultiBox to the Power Supply 12 5 Switching on the UTA MultiBox 13 5 1 Settings initial activation 14 6 LED Display 17 6 1 Other possibilities 18 7 Error code 19 8 Toll Contexts 20 9 Paying at the Toll Station 21 9 1 Lanes 21 9 2 Drive through at the toll station 22 10 Emergency Plan in Case of Malfunction 23 11 Useful informati...

Page 4: ...ain to you step by step how to install and start up the OBU as well as other important details about its use To gether with the manual for drivers you will be perfectly prepared and learn all about the important details of the UTA MultiBox The driver manual also contains useful basic information and practical tips for example what you do at the toll plazas and which lane you should take There is a...

Page 5: ...iefkensoektunnel BEL Herrentunnel DE Optional Viapass network activation BEL Optional use of the UTA MultiBox Manager Please note that you must connect and activate the UTA MultiBox in order to use all the services you have subscribed to The information stored on the box must be consistent with the data of the vehicle in which it is installed The device must be constantly supplied with power and b...

Page 6: ... Instruction manual 2 Installation of the OBU 2 1 Installation of the UTA MultiBox on an existing battery cable 1 Remove the connection cable cover by pulling it 2 Remove the connection cable from the docking station ...

Page 7: ...ry cable 3 Use the cable connected to your battery to replace it 4 Place the end of the connection cable in the docking station The arrow on the end cap must show towards you 5 Push the end of the connection ca ble completely into the docking station 6 Push the cover in until you hear a click ...

Page 8: ...e Place the UTA MultiBox on the docking station Check that the OBU is correctly connected To do this you must see information on the screen 2 1 Installation of the UTA MultiBox on an existing battery cable 7 The bracket with cable should look like in the picture ...

Page 9: ...x and the holder to hand 2 Drücken Sie die Abdeckung hinein bis Sie ein Klick hören 4 Stickers for one time use Place the UTA MultiBox on the docking station Check that the OBU is correctly connected To do this you must see the Information on the screen 3 Push the cover in until you hear a click ...

Page 10: ... the Windscreen Position the OBU at the bottom in the middle of the clean windscreen on the inside outside the tinted area There must be a free space of about 10 cm all around the OBU The driver must remove any objects that could interfere with the operation of the OBU ...

Page 11: ...ength of the cable Use the diagram above to locate the connection points in the vehicle The black wire for the switch on signal must be connected to the ignition of the vehicle Install a 5A fuse not included in series with the supply wires red and black wires before connecting the cables to the vehicle If the vehicle is already connected to a power supply this step is not necessary Finally connect...

Page 12: ...on the bracket Connect the OBU to the connecting cable and then to the power supply Press firmly until you hear a click sound This connection must be made for the UTA MultiBox to work properly Then put the OBU back into the bracket Make sure that the OBU is connected correctly To do this read the information on the screen If it is not connected repeat step 2 in this chapter ...

Page 13: ...3 Instruction manual 5 Switching on the UTA MultiBox 1 Double click to see the menu 2 You navigate the menu using the arrows 3 Press this button to exit the menu The buttons do not work at speeds above 10 km h 1 3 2 ...

Page 14: ...he arrows to select the language of the menu and confirm your selection by clicking on the tick The default language is English List of available languages English French Spanish German Italian Dutch Polish Portuguese Czech Registration number check Make sure the registration number on the display matches your vehicle s registration number ...

Page 15: ...irm your choice by pressing the check mark Without trailer 0 0 2 vehicle with 2 axles With trailer 0 0 0 0 4 vehicle with 4 axles Confirm the weight with the check mark By default the weight saved in the OBU corresponds to the permissible total weight Example Your vehicle combination consists of a truck and trailer with a total of 5 axles 0 0 0 0 5 ...

Page 16: ... your vehicle next time If the LED lights up red or the display shows an error message then the UTA MultiBox is not ready for use Please contact UTA immediately Contact UTA immediately if the following information is incorrect Registration number Euro emission class Permissible total weight of the vehicle Number of axles of the tractor unit Please note any false information results in a penalty or...

Page 17: ...eration On the toll networks in France Spain Portugal Liefkenshoek Belgium and Herrentunnel Germany the onboard unit emits a beep 1 or 2 beeps as soon as it is detected while passing through a station The LED message lights up white You have received a message Look in your messages at the next stop To do so click on the check mark ...

Page 18: ... and refer to the chapter Error message The technical and network LEDs light up permanently red The vehicle device detects a serious problem Stop the vehicle and contact your UTA contact person immediately None of the LEDs are lit Your vehicle unit is not ready for operation Stop and check the power supply to your Vehicle device If the problem persists please contact your UTA contact person If you...

Page 19: ...it has detected a payment problem with your journey Stop and get in touch with your contact person 11004 The unit detects a critical error Your OBU is not operational Stop and get in touch with your contact person 12004 The unit detects a critical error Your OBU is not operational t Stop and get in touch with your contact person 10020 Your unit has been exposed to extreme temperatures Stop and get...

Page 20: ...xts BE LIEFKENSH Belgium BE VIAPASS Belgium DE HERRENTUN Germany ES VIA T Spain FR TIS PL France PT VIA VERDE Portugal To check in which countries your OBU can be used and is activated for go to the networks tab in the menu Press X to exit the menu ...

Page 21: ...ed with t Via t Spain You can use the reserved lanes or the mixed lanes both when you enter and when you leave Via Verde Portugal You can use the reserved lanes or the mixed lanes both when you enter and when you leave Liefkenshoektunnel Belgium The lanes are fitted with a vehicle device detection system in both directions Lanes are reserved for electronic toll collection and marked by this sign H...

Page 22: ...e is recorded Do not interact with the unit while passing through an automated toll lane Slow down and respect the minimum distance of 4 m between vehicles Follow the signs Wait until the light is green and the barrier is raised before starting When driving on toll networks the unit must always be in position on its support ...

Page 23: ...on France Spain Portugal Herrentunnel Germany Liefkenshoektunnel Belgium Get your UTA MultiBox ID scanned manually or pay with cash or credit card When entering a toll section take a ticket When leaving a toll section enter a lane use the intercom and wait for help to arrive ...

Page 24: ... with 315649 You can find this information on the sticker on the left or on the back of the OBU Drive to the nearest Satellic column and obtain a temporary device from the service point the hotline staff referred you to and install it You can use the following payment options to purchase the OBU UTA card cash or credit card Keep your vehicle device in the aluminium coated bag you were provided wit...

Page 25: ...ne If you require spare parts please contact UTA For returns send the OBU to UTA using the enclosed shipping bag Software updates are always uploaded first Other features are installed afterwards such as the activation of an additional toll context or a vehicle data change Make sure the device is continuously connected to the power supply to avoid having to pay a fine and to get new updates ...

Page 26: ... MultiBox 26 Instruction manual 12 Checklist Continuous power supply LED lights up green Required toll contexts displayed Registration number correct Current number of axles correct Emission class correct ...

Page 27: ...tact Details UTA SUPPORT Your Toll Service team are happy to help Toll Service 49 6027 509 617 support uta com www uta com Contact details in the event of problems during the journey in Belgium Viapass 33 0 4 26 29 75 80 24h available for you ...

Page 28: ...UTA MultiBox Bedienungsanleitung Instruction manual ...

Page 29: ...g the Power Cable 7 4 Connection of the UTA MultiBox to the Power Supply 8 5 Switching on the UTA MultiBox 9 5 1 Settings initial activation 10 6 Control displays 13 6 1 Toll contexts 13 6 2 Messages 14 7 Paying at the Toll Station 15 8 Error Message 16 9 Emergency Plan in Case of Malfunction 17 10 Useful information 19 11 Checklist 20 12 Contact Details 21 Instruction manual ...

Page 30: ...step how to install and start up the OBU as well as other important details about its use Together with the manual for drivers you will be perfectly prepared and learn all about the important details of the UTA MultiBox The driver manual also contains useful basic information and practical tips for example what you do at the toll plazas and which lane you should take There is a check list on the l...

Page 31: ...L Herrentunnel DE Optional Viapass network activation BEL Optional use of the UTA MultiBox Manager Please note that you must connect and activate the UTA MultiBox in order to use all the services you have subscribed to The information stored on the box must be consistent with the data of the vehicle in which it is installed The device must be constantly supplied with power and be switched on All s...

Page 32: ...UTA MultiBox 5 2 Installing the OBU 2 1 Fix the UTA MultiBox to the Bracket top Attach the holder to the back of the OBU Remove the foil from the adhesive surface Disposable sticker Instruction manual ...

Page 33: ...tion the OBU at the bottom in the middle of the clean windscreen on the inside outside the tinted area There must be a free space of about 10 cm all around the OBU The driver must remove any objects that could interfere with the operation of the OBU Instruction manual ...

Page 34: ...ble Use the diagram above to locate the connection points in the vehicle The black wire for the switch on signal must be connected to the ignition of the vehicle Install a 5A fuse not included in series with the supply wires red and black wires before connecting the cables to the vehicle If the vehicle is already connected to a power supply this step is not necessary Finally connect all wires to t...

Page 35: ...ect the OBU to the connecting cable and then to the power supply Press firmly until you hear a click sound This connection must be made for the UTA MultiBox to work properly Then put the OBU back into the bracket Make sure that the OBU is connected correctly To do this read the information on the screen If it is not connected repeat step 2 in this chapter Instruction manual ...

Page 36: ...ox 9 5 Switching on the UTA MultiBox 1 Double click to see the menu 2 You navigate the menu using the arrows 3 Press this button to exit the menu The buttons do not work at speeds above 10 km h Instruction manual ...

Page 37: ... the language of the menu and confirm your selection by clicking on the tick The default language is English List of available languages English French Spanish German Italian Dutch Polish Portuguese Czech Registration number check Make sure the registration number on the display matches your vehicle s registration number Instruction manual ...

Page 38: ... Without trailer 0 0 2 vehicle with 2 axles With trailer 0 0 0 0 4 vehicle with 4 axles Confirm the weight with the tick By default the weight stored in the OBU is equivalent to the permissible total weight of the vehicle combination Example Your vehicle combination consists of one tractor unit and one trailer with a total of 5 axles 0 0 0 0 5 Instruction manual ...

Page 39: ... Your OBU will now operate when you start the engine of your vehicle next time If the LED lights up red or the display shows an error message then the UTA MultiBox is not ready for use Please contact UTA immediately Contact UTA immediately if the following information is incorrect Registration number Number of axles of the tractor unit Euro emission class Permissible total weight of the vehicle co...

Page 40: ...T ES Spain VIA VERDE PT Portugal TIS PL FR France HERRENTUN DE Germany VIAPASS BE Belgium LIEFKENSH BE Belgium To check in which countries your OBU can be used and is activated for go to the networks tab in the menu Press X to exit the menu Instruction manual ...

Page 41: ...so lights up you have a message To read the message you must stop the vehicle The blue LED turns off as soon as you have clicked on the tick after reading the message The last message will always be saved and you can retrieve it at any time via last message Instruction manual ...

Page 42: ...u can use the reserved lanes or the mixed lanes both when you enter and when you leave Via Verde Portugal You can use the reserved lanes or the mixed lanes both when you enter and when you leave Liefkenshoektunnel Belgium The lanes are fitted with a vehicle device detec tion system in both directions Lanes are reserved for electronic toll collection and marked by this sign Herrentunnel Germany It ...

Page 43: ...ine 11004 The vehicle device has detected a critical error Your vehicle device is not ready for operation Stop and call the hotline Read out the error code to the hotline operator 12004 10020 Your vehicle device was exposed to extreme temperatures Stop and call the hotline 20034 Your vehicle device is not ready for operation 10006 Stop the vehicle Check the power supply of your vehicle If the prob...

Page 44: ...iBox 17 9 Emergency Plan in Case of Malfunction France Spain Portugal Herrentunnel Germany Liefkenshoektunnel Belgium Get your UTA MultiBox ID scanned manually or pay with cash or credit card Instruction manual ...

Page 45: ...find this information on the sticker on the left or on the back of the OBU Drive to the nearest Satellic column and obtain a temporary device from the service point the hotline staff referred you to and install it You can use the following payment options to purchase the OBU UTA card cash or credit card Keep your vehicle device in the aluminium coated bag you were provided with to avoid being char...

Page 46: ...pare parts please contact UTA For returns send the OBU to UTA using the enclosed shipping bag Software updates are always uploaded first Other features are installed afterwards such as the activation of an additional toll context or a vehicle data change Make sure the device is continuously connected to the power supply to avoid having to pay a fine and to get new updates Instruction manual ...

Page 47: ... MultiBox 20 11 Checklist Continuous power supply LED lights up green Required toll contexts displayed Registration number correct Current number of axles correct Emission class correct Instruction manual ...

Page 48: ...r Toll Service team are happy to help Toll Service 49 6027 509 617 support uta com www uta com In the event of a fault you can call our technical service on In the Belgian Viapass network 33 0 4 26 29 75 80 Available around the clock Instruction manual ...

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