EcoWater ECR 3500R20 Owner'S Manual Download Page 1

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OWNER’S MANUAL

Part No. 7352953 (Rev. B 12/7/15)

Systems tested and certified by NSF International

against NSF/ANSI Standard 44 for hardness reduction

and efficiency and the reduction of barium and radium

226/228, and certified to NSF/ANSI Standard 372.

ERR 3500R20, ERR 3502R30 & ERR 3502R50 are

tested and certified by NSF International against

NSF/ANSI Standard 42 for chlorine taste and odor.

Systems tested and certified by

the Water Quality Association against CSA B483.1.

How to operate your EcoWater Systems

Water Conditioner/Refiner

EcoWater Systems

HydroLink

& HydroLink Plus

Conditioners (ECR)

Refiners (ERR)

Chloramine & Chlorine

Conditioner (ERRC)

SERIES 3500 & 3502

EcoWater Systems LLC

P.O. Box 64420, St. Paul, MN 55164-0420

www.ecowater.com

Designed, Engineered &
Assembled in the U.S.A.

Model ERRC 3502R50 has not been tested or certified

by NSF International or the Water Quality Association.

Summary of Contents for ECR 3500R20

Page 1: ... ANSI Standard 42 for chlorine taste and odor Systems tested and certified by the Water Quality Association against CSA B483 1 How to operate your EcoWater Systems Water Conditioner Refiner EcoWater Systems HydroLink HydroLink Plus Conditioners ECR Refiners ERR Chloramine Chlorine Conditioner ERRC Ù SERIES 3500 3502 EcoWater Systems LLC P O Box 64420 St Paul MN 55164 0420 www ecowater com Designed...

Page 2: ...igned to provide reasonable protection against harm ful interference in a residential installation This equip ment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment ...

Page 3: ...sells an EXTENDED PARTS ONLY WARRANTY for the ELECTRON ICS portion of your product This warranty is called the Perfect Ten and extends the five year warranty on the electronic FACE PLATE WIRING HARNESS DRIVE MOTOR POWER SUPPLY POWER CORD SENSOR HOUSING and MICRO SWITCH ES to a total of TEN YEARS from the date of original installation Your local dealer will provide details regarding this warranty o...

Page 4: ...emains uncorrected we will under the Crest of Excellence Performance Guaran tee and at no charge to you replace the unit with identical equipment or with equipment of comparable features and capabilities The Crest of Excellence Performance Guarantee applies to new equipment which is purchased and serv iced through Authorized EcoWater Dealers and is not applicable to equipment which is damaged or d...

Page 5: ...mmonwealth of Massachusetts plumbing code 248 CMR shall be adhered to A licensed plumber shall be used for this installation floor drain valve drain hose brine tank overflow hose TWO TANK MODEL 1 1 2 airgap INLET OUTLET 3 valve bypass system inlet valve outlet valve bypass valve floor drain NOTE Faceplate and support not shown for clarity of drawing Tie or wire valve drain hose in place to keep ov...

Page 6: ... assembly in one carton and the brine tank cover bag s of small parts needed to assemble and install the unit plus this manual in the other EcoWater Systems conditioner refiner models R20 R30 and R40 are shipped from the factory in one master carton The carton also includes a bag of small parts needed to assemble and install the unit plus this manual Thoroughly check the EcoWater Systems condition...

Page 7: ...sing the drain line overhead is required to get to the drain point meas ure the inlet water pressure to the conditioner refiner first For inlet pressures between 20 and 50 psi do not raise higher than 8 feet above the floor For inlet pressure above 50 psi the drain line may be raised to a maximum height of 14 feet b Connect a length of 1 2 I D hose check codes to the valve drain elbow on the contr...

Page 8: ...RINE TANK a Using a pail or garden hose add about 3 gallons of water into the brine tank DO NOT pour into the brinewell b Add salt to the brine tank It is recommended to fill the brine tank no more than 1 2 full Level the salt when fin ished adding You can use most water conditioner salts but it must be clean Recommended nugget pellet or coarse solar salts have less than 1 impurities Salt stor age...

Page 9: ...ected Setup or Push to Con nect button you can use this method to connect Proceed to Step 4 FIG 7 Display LEFT Button RIGHT Button UP Button DOWN Button E A S E Port SELECT Button ECOWATER S Y S T E M S Setup Procedure for Wi Fi Systems FIG 10 FIG 11 Pushbutton WPS Option 4 Use the SELECT button to choose Pushbutton WPS The softener display will change to show Push wireless router button 5 Press t...

Page 10: ...not connected to the internet Verify that the router s internet connection works with your laptop or other device 15 On your laptop tablet or phone go back to the view of networks in range and make sure that your device is connected back to your local network Finish Setting up the Softener 16 Once you have connected the Wi Fi system and written down your key code press the SELECT button to advance...

Page 11: ...on the fol lowing page When finished filling in the customer information screen click the Save and Continue button NOTE When filling in address information be sure to select the country before attempting to select a state or province 34 Fill in the System Settings screen and click the Save Settings button 35 Fill in the Dealer Communication Preferences screen and click the Save and Continue button...

Page 12: ... screen 10 Fill in the System Settings screen and click the Save Settings button 11 Fill in the Communication Preferences screen and click the Save and Continue button 12 The screen should change to show the Home page for your system including the softener dashboard Click the Log Out tab when you are done VISITING YOUR CUSTOMER ACCOUNT Any time after your customer account has been created and syst...

Page 13: ...the SELECT button 11 IRON LEVEL Press the UP 5 or DOWN 6 but tons to set the value for iron in your water See Figure 31 The conversion factor is 3 grains per 1 ppm of clear water iron 12 Press the SELECT button The screen will show Setup complete See Figure 32 13 If at this point you want to go back and make changes press the DOWN 6 button to scroll to Redo setup then press the SELECT button twice...

Page 14: ...NG THE SUPPORT The EcoWater Systems HydroLink remote is shipped with a teardrop shaped support to hold the unit at an angle when placed on a horizontal surface 1 Snap one of the support s two tabs into the rectangu lar slot on the back of the remote s case See Figure 35 OPTIONAL WALL MOUNTING The EcoWater Systems HydroLink remote without the support may also be mounted on a wall If this option is ...

Page 15: ...s until Add new device is highlighted in a box See Figure 44 8 Press the remote s SELECT button and the Waiting for new device screen appears See Figure 45 The remote waits two minutes for the conditioner refiner to be activated in the next step 9 Make sure the conditioner refiner s display still shows the screen in Figure 39 Press the conditioner refin er s SELECT button to display the Looking fo...

Page 16: ...his does not work contact your dealer for service FIG 43 FIG 44 FIG 45 FIG 46 5 To exit this screen press the LEFT 3 button or wait 30 seconds for it to exit automatically REMOTE MENUS Startup Menu Before any devices have been added to the remote the following menu is displayed Display options Set language See Page 18 Network options Add new device See Page 16 Conditioner Refiner Menu After the co...

Page 17: ...ered device with a transmitter must be part of any network usually a water conditioner refiner It is not necessary for every device in a network to be in radio range of all others Information one device com municates to any other device will be passed along like gossip to all devices in the network Remote System 1 Water Drinking Drinking System 2 Water Conditioner Water Refiner FIG 47 FIG 48 NAVIG...

Page 18: ...ed See Figure 54 The current language has a black dot next to it FIG 55 FIG 50 FIG 51 FIG 52 2 Press the remote s SELECT button to display the device menu 3 Press the DOWN 6 button to scroll through the menu options until RF signal strength is highlighted in a box See Figure 51 4 Press the SELECT button and the screen shown in Figure 52 will appear The more bars that are filled in black the strong...

Page 19: ... button to scroll through the menu options until Recharge is highlight ed in a box See Figure 60 The conditioner refiner may not respond instantly to the remote s command Because of the way information is dis tributed in the HydroLink network it may take a few sec onds or even minutes if multiple AC powered devices are in the network ECOWATER S Y S T E M S Non Wi Fi Systems Only Remote Operation R...

Page 20: ...te s SELECT button to display the device menu 3 Press the DOWN 6 button to scroll through the menu options until Display data is highlighted in a box See Figure 64 4 Press the SELECT button to display the Display data screen See Figure 65 FIG 64 FIG 65 ECOWATER S Y S T E M S Non Wi Fi Systems Only Remote Operation FIG 62 FIG 63 SETTING CONDITIONER REFINER RECHARGE TIME When the conditioner refiner...

Page 21: ...lay data items Items with a check mark in the box next to them will be displayed during normal operation 6 To select an unchecked display data item make sure the box next to the item s name is highlighted box is black inside Then press the SELECT button The check mark will appear in the box 7 To un select a checked display data item make sure the box next to the item s name is highlighted box is b...

Page 22: ...ering the device name press the UP 5 button to switch to the upper line then press SELECT to go back to the device menu Figure 71 CHANGING WHICH DATA ITEMS MAY BE REMOTELY CONTROLLED Some devices conditioner refiners for example have a list of data items which may be controlled by the remote Remote control items may be customized as follows 1 Press the remote s LEFT 3 or RIGHT 4 buttons to manuall...

Page 23: ...ce name will show in the header See Figure 74 Pressing the conditioner refiner s RIGHT 4 button manually advances to the next screen in the sequence Pressing the LEFT 3 button manually returns to the previous status screen If no buttons are pressed for 30 seconds the automatic rolling sequence resumes ECOWATER S Y S T E M S Conditioner Refiner Operation FIG 79 Water remaining before the next recha...

Page 24: ... See Page 34 Chemical feed volume See Page 34 Chemical feed timer See Page 34 97 feature See Page 33 Service reminder See Page 35 Troubleshooting Send E A S E message See Page 35 Diagnostics See Page 36 Setup changes See Page 36 Wireless setup See Pages 9 10 on Wi Fi systems OR Connect to remote See Page 15 Only displayed if Auxiliary control is set to Chemical feed FIG 80 MAIN MENU The conditione...

Page 25: ...h On Off Second backwash time Fast rinse time Efficiency mode Max days between recharges Auxiliary control Chemical feed volume Chemical feed timer 97 feature Service reminder Setup changes To turn on the lockout feature 1 From any of the rolling status screens press the SELECT button to display the Main menu 2 Press the DOWN 6 button to scroll through the menu options until Advanced settings is h...

Page 26: ... go back to the Salt settings menu 8 Press the LEFT 3 button twice to return to the rolling status screens ECOWATER S Y S T E M S Conditioner Refiner Operation LEVEL SALT FIG 88 Procedure for Cabinet Models 1 When the conditioner refiner is displaying the rolling status screens open the salt lid The tank light turns on and the Salt level screen appears See Figure 88 2 After adding and leveling sal...

Page 27: ... SELECT button to display the Main menu 2 Press the DOWN 6 button to scroll through the menu options until Basic settings is highlighted See Figure 96 3 Press the SELECT button to display the Basic settings menu See Figure 97 FIG 96 FIG 97 4 Make sure Current time is highlighted 5 Press the SELECT button to display the Current time screen See Figure 98 6 Press the UP 5 or DOWN 6 buttons to change ...

Page 28: ...ner s electronic control is first powered up a wizard screen prompts you to enter your water s iron level See Page 11 or 13 The conversion is 3 grains per ppm of clear water iron To change 1 3 Go to the Basic settings menu by following Steps 1 3 in Setting Recharge Time at left 4 Press the DOWN 6 button to scroll through the menu options until Iron level is highlighted 5 Press the SELECT button to...

Page 29: ...the rolling status screens This does not include service reminders errors alerts or Recharge status screens SETTING THE LANGUAGE When the conditioner refiner s electronic control is first powered up a wizard screen prompts you to set the language See Page 9 or 13 Language is set inde pendently on the conditioner refiner and remote See Page 18 to set the remote s language To change the conditioner ...

Page 30: ...EFT 3 button twice to return to the rolling status screens SETTING HARDNESS UNITS Use this feature to select grains or parts per million ppm as hardness units 1 From any of the rolling status screens press the SELECT button to display the Main menu 2 Press the DOWN 6 button to scroll through the menu options until User preferences is highlighted 3 Press the SELECT button to display the User prefer...

Page 31: ...play the System information menu See Figure 115 4 Press the DOWN 6 button to scroll through the menu options until the desired option is highlighted See list at the top of this column 5 Press the SELECT button to display the desired information screen See Figures 116 125 6 The Total water used screen See Figure 121 shows the volume of water used since it was last reset it works like the trip odome...

Page 32: ...om 1 to 30 min utes See Figure 129 FIG 127 4 Make sure Cycle times is highlighted 5 Press the SELECT button to display the Cycle times menu See Figure 128 FIG 126 3 Press the SELECT button to display the Advanced settings menu See Figure 127 FIG 130 8b Second backwash On Off If the desired option already has a black dot next to it See Figure 130 go to Step 9 Otherwise press the DOWN 6 or UP 5 butt...

Page 33: ...ry control is set to Chemical feed FIG 136 FIG 137 FIG 138 8a Efficiency mode If the desired efficiency mode already has a black dot next to it See Figure 136 go to Step 9 Otherwise press the DOWN 6 or UP 5 buttons to scroll to the desired efficiency mode then press SELECT to choose it Salt efficient limits available salt doses to maintain 4000 grains lb of salt efficiency Units may recharge more ...

Page 34: ... feed volume and timer must be set as detailed at right Water use Turns 28V DC on when the condition er s turbine indicates water flow Could drive an air pump for iron or sulfur oxidation Fast Rinse Turns 28V DC on during the fast rinse portion of the regeneration cycle 9 Press the SELECT button The display will go back to the Special features menu Figure 139 10 Press the LEFT 3 button three times...

Page 35: ... the Advanced settings menu 4 Press the DOWN 6 button to scroll through the menu options until Special features is highlighted 5 Press the SELECT button to display the Special features menu See Figure 144 FIG 143 SEND E A S E MESSAGE With E A S E Electronic Automated Service Evaluation a homeowner or service technician can transmit operational data via a telephone for diagnostic purposes Ask your ...

Page 36: ...ptions until Setup changes is highlighted 7 Press the SELECT button to display the Setup changes menu See Figure 151 FIG 149 7 Press the DOWN 6 button to scroll through the menu options until Diagnostics is highlighted 8 Press the SELECT button to display the Diagnostics screen See Figure 150 FIG 150 9 Press the DOWN 6 or UP 5 buttons to scroll through the list The following items are displayed Ti...

Page 37: ... melting or ice cream making salts etc are not recommended SALT WITH IRON REMOVING ADDITIVE Some salts have an additive to help a water conditioner refiner han dle iron in the water supply Although this may help keep the resin bed clean it may also release corrosive fumes that will weaken and shorten the life of some EcoWater Systems conditioner refiner electronic parts Iron Out salt is safe to us...

Page 38: ...ter If needed use a small brush to remove iron or dirt Be careful not to scratch misshape etc surfaces of the nozzle venturi Also check and clean the gasket and flow plug s if dirty Carefully replace all parts in the correct order Lubricate the o ring seal with silicone grease and put in place Install and tighten the cap by hand only Do not overtighten which could break the cap or housing Put the ...

Page 39: ... open the BYPASS valve 4 Close all house faucets PRESSURIZE 1 Open HOT and COLD house faucets 2 Close the BYPASS valve and open the OUTLET valve 3 Slowly open the INLET valve 4 Close all house faucets ECOWATER SYSTEMS BYPASS VALVE See Figure 155 DE PRESSURIZE 1 Close the house main water supply valve 2 Open HOT and COLD conditioned water house faucets 3 Push the bypass valve handle to Bypass posit...

Page 40: ...too low Referring to Setting Hardness on Page 28 check the current hardness setting and increase if needed Hot water being used when conditioner refiner is recharging Avoid using hot water during recharges because water heater refills with hard water Increase in actual hardness of water sup ply Have unconditioned water sample tested Referring to Page 28 check the current hardness setting and incre...

Page 41: ...ackwash fast rinse or moving See Manual Advance Recharge Check on next page for position verification Requested position of the valve Motor state on or off Valve position switch open or closed Turbine count indicates water flow See fol lowing section for turbine diagnostics Tank light switch open or closed RF module detected or not Error code FIG 157 3 A steady display of 0 zero indicates no water...

Page 42: ...ck for Dirty or defective nozzle venturi See Page 38 Nozzle venturi not seated on the gasket or gas ket not sealing properly Restriction in valve drain causing back pressure bends kinks elevated too high etc Obstruction in valve or brine tubing Internal valve fault obstructed outlet disc wave washer faulty etc 13 With the Diagnostics screen displayed once again press the RIGHT 4 button to advance ...

Page 43: ...00R20 ECR 3500R30 10 Dia x 35 39 5 200 lbs ECR 3502R30 10 Dia x 35 39 5 44 8 300 lbs ERR 3502R30 ECR 3502R40 10 Dia x 47 51 3 56 6 300 lbs ECR 3502R50S ERR 3502R50 ECR 3502R70 ERRC 3502R50 12 Dia x 54 57 1 62 2 300 lbs Cabinet Models Two Tank Models WIRING SCHEMATIC FIG 162 120V AC 60 Hz Power Supply 28V DC Power In Aux Out 28V DC Valve Motor Turbine Sensor Position Switch GND 5 OUT NO C 1 Brown G...

Page 44: ...0 17 4 Rated Efficiency gr lb of Salt at Min Salt Dose 5 150 4 800 4 800 5 310 4 800 Water Used During Regeneration 4 7 gal 1 000 grains 3 8 gal 1 000 grains 3 8 gal 1 000 grains 2 8 gal 1 000 grains 3 8 gal 1 000 grains Service Flow Rate gpm 12 0 20 0 12 0 12 0 12 0 Pressure Drop at Service Flow Rate psi 13 13 10 11 10 Intermittent Flow Rate gpm 15 psi p 13 6 21 5 15 0 17 0 15 0 Intermittent Flow...

Page 45: ...conditions actual performance of the system may vary based on local water conditions PERFORMANCE CLAIMS Contaminant Influent Challenge Level Maximum Allowable Product Water Level Barium 10 10 mg L 2 0 mg L Radium 226 228 25 pCi L 5 pCi L Models ERR 3500R20 ERR 3502R30 and ERR 3502R50 have been tested according to NSF ANSI Standard 42 for the reduction of chlorine taste and odor The concentration o...

Page 46: ...Parts ECOWATER SYSTEMS CONDITIONER REFINER ASSEMBLY x 8 7 6 5 8 7 6 5 2 3 4 7 11 13 12 10 14 31 34 33 35 36 37 38 13 30 28 22 23 21 24 26 40 29 39 25 22 23 17 24 16 15 20 21 19 32 27 1 Valve Assembly See Pages 48 49 18 19 20 18 5 6 9 8 ...

Page 47: ...31698 Brinewell Mounting Hardware Kit includes Key Nos 20 21 20 á Washer 21 á Screw Key No Part No Description 7331258 Overflow Hose Adaptor Kit includes Key Nos 22 24 22 á Grommet 23 á Adaptor Elbow 24 á Hose Clamp Ù 25 7218604 Repl Brine Tank cabinet models 26 7287386 Rim cabinet models 27 7291466 Salt Lid Assembly 28 7274008 Cover Brine Tank two tank models 29 7218612 Repl Brine Tank two tank m...

Page 48: ...ATER S Y S T E M S Repair Parts VALVE ASSEMBLY 69 70 59 70 63 62 67 68 64 60 61 66 69 65 57 56 55 54 53 52 51 50 84 71 72 73 74 75 76 77 80 81 82 79 78 88 83 62 63 61 58 87 86 85 89 90 97 96 95 98 91 92 93 94 ...

Page 49: ...pm ECR 3500R20 7097969 Flow Plug Fast Rinse 3 0 gpm ERR 3500R20 R30 R40 models 7097977 Flow Plug Fast Rinse 4 0 gpm R50 S R70 models 7331177 Tank Neck Clamp Kit includes 2 ea of Key Nos 69 70 69 á Retainer Clip 4 req v 70 á Clamp Section 4 req v Key No Part No Description 7137507 Nozzle Venturi Assembly includes Key Nos 71 79 ECR 3500R20w 7091866 Nozzle Venturi Assembly includes Key Nos 71 78 ERR ...

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Page 56: ...____________________________ Date _________________ Seller ________________________________________________________________ Date _________________ Seller s Address _______________________________________________________________________________ Seller s Phone No _____________________________________________________________________________ EcoWater Systems Digital Demand Water System ECR ERR Series ...

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