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Nexa™ Customer Service Reference Guide 

January 2014     Page 23

  

 

 

CONFIDENTIAL 

92023146 

WALL PLATE NEXA™ 6X12 
HOLE WHITE 

Accessory- to cover wall 
damage, Healthcare 

 

92023156 

WALL PLATE NEXA™ 
7X16.5 WHITE 

Accessory- to cover wall 
damage, Healthcare 

 

92023157 

WALL PLATE NEXA™ 
7X16.5 HOLE WHITE 

Accessory- to cover wall 
damage, Healthcare 

 

92023158 

WALL PLATE NEXA™ 
7X16.5 BLACK 

Accessory- to cover wall 
damage, Healthcare 

 

92023160 

WALL PLATE NEXA™ 
7X16.5 HOLE BLACK 

Accessory- to cover wall 
damage, Healthcare 

 

92023161 

WALL PLATE NEXA™ 
7X18.6 WHITE 

Accessory- to cover wall 
damage, Healthcare 

 

92023162 

WALL PLATE NEXA™ 
7X18.6 HOLE WHITE 

Accessory- to cover wall 
damage, Healthcare 

 

92023163 

WALL PLATE NEXA™ 
7X18.6 BLACK 

Accessory- to cover wall 
damage, Healthcare 

 

92023164 

WALL PLATE NEXA™ 
7X18.6 HOLE BLACK 

Accessory- to cover wall 
damage, Healthcare 

 

92023097 

NAMEPLATE 

NEXA™ 

HEALTHCARE ANTI-
MICROBIAL HANDSOAP 50 
PACK 

Accessory- product 
specific badges to 
replace generic badge 

 

Summary of Contents for Nexa

Page 1: ...Nexa January 2014 Table of Contents Installation and Operation p 2 Frequently Asked Question p 11 Troubleshooting p 14...

Page 2: ...the top of the dispenser Push down on the button with your index finger and rotate the front cover down 3 Installation TF dispensers Only CAUTION a The bottom of the dispenser should be mounted about...

Page 3: ...nd appropriate anchors use at least 2 screws to secure the dispenser to the wall and space them out as far as possible C Place the unit against the wall at the desired location Using the holes on the...

Page 4: ...ove the battery pull tab that is sticking out from the battery compartment 6 Battery Replacement For Touch Free Dispensers a open the front cover b unscrew the 2 thumbscrews attaching the battery cove...

Page 5: ...conds between and still flashes yellow green and dispenses when hand is placed in sensor range Low battery indicator Requires 3 sequential voltage readings below the low battery threshold to turn on S...

Page 6: ...d Close the cover e Place a hand under the dispenser and activate the dispenser multiple times until the pump is primed and product is dispensed into the hand f When the product package is empty foll...

Page 7: ...the dosing amout you must remove the bottle if it is already in the dispenser a Remove the dose adjuster by pinching the 2 sides b Flip the dose adjuster 180 degrees and reinstall to the same location...

Page 8: ...e dispenser by snapping the 2 hooks into the openings on the bottom of the dispenser b The drip tray can be further secured to the wall by using adhesive tape on the back c It is easiest to insert the...

Page 9: ...lock unlock graphics on the backplate b You can switch between the two configurations by rotating the lock 180 degrees c If the dispenser is locked you must open it using the key provided in the kit...

Page 10: ...nstalled There are 4 different mounting frames white and black of the classic and compact sizes The same mounting frame will work on either TF or manual dispenser To mount the dispenser with the mount...

Page 11: ...y pinching the hinges together b Then pull on one side of the dispenser to remove one side of the push bar rod from its hole c The push bar will then fall out easily d To insert the new push bar or th...

Page 12: ...unit Can we make our product cartridge fit in a competitor unit a You should not be able to put any other bottle into the dispenser except for the Nexa 750mL and 1250mL bottles These bottles will not...

Page 13: ...ion a key will be required to open the dispenser Refer to the installation guide for installation instructions 10 Will the color of the dispenser fade yellow a There is UV stabilizer in the white disp...

Page 14: ...in the packaging they can be ordered separately as an accessory 18 What are the sizes of the Nexa compact and classic dispensers a Compact Height 9 3 Width 5 5 Depth 4 b Classic Height 11 1 Width 6 1...

Page 15: ...ers are only available in 1200 mL or 750 mL both meet this requirement ii Refer to fire code documentation for installation rules and details 21 Has anything been done to help prevent the spread of ge...

Page 16: ...he tape for at least 30 seconds and if possible do not put product in the dispenser for 24 hours If the tape is contaminated please remove the tape from the back of the dispenser and replace it before...

Page 17: ...the battery cover and fully screw down the thumbscrews See installation instructions Dispenser needs to be reset Dispenser indicator light blinks red every couple seconds Remove the battery cover by...

Page 18: ...ar is being operated and they are not treating it like a Touch free dispenser The output seems really low Pump is defective If the output is different than it used to be try replacing the product bott...

Page 19: ...wards Dispenser will not open Dispenser is locked Dispenser is using the lock accessory and requires a key to open it Using the key or a standard paperclip insert it into the hole on the top of the di...

Page 20: ...ether when the cover is opened and one hinge can fall off its post Remount the dispenser vertical or take care in opening the cover straight Cannot unscrew the thumbscrews by hand Stuck Please use a 2...

Page 21: ...re 92022907 REPLACEMENT DOSE ADJUSTER Replacement part allows changing to high low dose comes with all dispensers but may get lost 92022957 REPLACEMENT NEXA CLASSIC TF BATTERY COVER ASSEMBLY Replaceme...

Page 22: ...SSIC W TAPE WHITE Accessory 92023113 NEXA LOCK AND KEY KIT 10 LOCKS 2 KEYS Accessory to lock the dispenser and open a locked dispenser 92023114 NEXA KEY KIT 10 KEYS Accessory to open a locked dispense...

Page 23: ...cover wall damage Healthcare 92023160 WALL PLATE NEXA 7X16 5 HOLE BLACK Accessory to cover wall damage Healthcare 92023161 WALL PLATE NEXA 7X18 6 WHITE Accessory to cover wall damage Healthcare 92023...

Page 24: ...ARE HANDSOAP 50 PACK Accessory product specific badges to replace generic badge 92023103 NAMEPLATE NEXA HEALTHCARE HANDSANITIZER 50 PACK Accessory product specific badges to replace generic badge 9202...

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