Nexa™ Customer Service Reference Guide
January 2014 Page 19
CONFIDENTIAL
Cover will not
shut
•
Bottle or other
obstruction in the
way
Remove bottle and replace it- make sure it is all
within the dispenser. Look around edges and the
top of the dispenser to check that nothing is in the
way of the latch. Make sure your are shutting it so
that the backplate and cover mate along the edges.
•
Bottle is
backwards in
dispenser
Make sure the label is facing forward. The
dispenser will not close if the bottle has been
inserted backwards.
Dispenser will
not open
•
Dispenser is
locked
Dispenser is using the lock accessory and requires
a key to open it. Using the key or a standard
paperclip- insert it into the hole on the top of the
dispenser near the button. If you would like to
unlock the dispenser- remove the component at the
top of the dispenser on the backplate. You can
rotate it 180 degrees and reinsert it or remove it
completely.
Drip tray keeps
falling out
•
Retention hooks
have worn down
If the drip tray has been knocked out before, it will
damage the retaining features. You will need to get
a new drip tray or tape it to the wall. This was the
intentional design to prevent damage to the
dispenser if the drip tray is hit.
NEW HOOK
DAMAGED HOOK