Nexa™ Customer Service Reference Guide
January 2014 Page 16
CONFIDENTIAL
Troubleshooting
PROBLEM
CAUSE
SOLUTION
Did not get the
correct size,
color, or style
dispenser
•
Requested
wrong part
number
•
Did not know all
of the varieties
There are classic (1250 mL) and compact (750 mL)
dispensers, as well as black and white, and manual
and TF. Make sure you specify all requirements
when ordering.
Dispenser fell
off the wall
•
Humid/hot
environment
•
Improper
installation
If possible, mount dispenser with screws using the
properly sized holes/wall mounts. This will not be
affected by hot/humid environments or dirty walls.
If using screws is not possible and the tape has not
been contaminated, you can reinstall the dispenser
using the installation procedure in the installation
instructions. Be sure to press down on the tape for
at least 30 seconds and if possible, do not put
product in the dispenser for 24 hours. If the tape is
contaminated, please remove the tape from the
back of the dispenser and replace it before
reinstalling.
TF dispenser
won’t work-
Dispenser
indicator light
has lit up and
dispenser is
making noise
during
dispense
•
Bottle has not
been properly
inserted
Remove bottle and re-insert the bottle. Take care
in docking it in the correct location. See installation
instructions for pictures.
•
Pump is not
primed
No product will be dispensed for the first 4-8
dispenses. Continue triggering the sensor until you
receive product or the pump umbrella is broken or
the bottle is empty. Note: With several days of non-
use, alcohol foams can require re-priming.
•
Dose adjuster is
missing
Need to order new dose adjuster
•
Pump is not
engaged
After several activations check to see if the lower
part of the pump has become latched under the
tabs on the dose adjuster. If it has not, you may
DOSE
ADJUSTER
SHOULD BE
HERE