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2016 Focal Point Fires plc.
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Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local
authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right
to amend details and/or specifications without prior notice.
14.0 TROUBLESHOOTING GUIDE
Fire is not switching on
Ensure mains switch is on
Replace the fuse in the plug
Fire is not emitting any heat
The fire is fitted with an energy saving thermostat. If the temperature in the room
is higher than the temperature selected on the fire, then the thermostat will stop
the heater from turning on. For example, if the room temperature is 22ºc or above
and the fires heater is set at 22ºc, then the heater will not be required until the
room temperature drops below 22ºc. If this is the case select a higher temperature
setting than the room’s temperature and the heater will begin to operate.
Fire shuts off after a period of time
Check that the temperature is not set onto the lower settings. If the room is
warm enough the thermostat will stop the fire switching the heat on.
Check that the chimney/flue is blocked off.
Fire seems noisy
There is a level of noise when the flame effect is in use, caused by a motor that
helps generate the effect. This noise will be heard when there is no other
background noise.
There is a higher level of noise associated with the heater motor; this is due to
the air flow required when heat has been selected.
Remote is not operating
Check or replace batteries.
The 3 year guarantee only covers products purchased on or after 1st February 2009. For all gas fires purchased the 3 year
guarantee commences from the date of purchase, provided that the following 3 terms and conditions are adhered to:
For all electric fires purchased the 3 year guarantee commences from the date of purchase, providing that you can supply the
proof of purchase. This does not cover consumable items such as pebbles, coals or light bulbs. Purchase(s) must be made
through an authorised stockist.
Making a claim
Making a claim is easy. If you wish to make a claim under our guarantee and all the terms and conditions for your product have
been met then please submit the following information for the attention of the 3G Service Department to the address below.
Alternatively, you can email or fax.
EKO Fires, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Email: [email protected],
Fax. 01202 499326.
Details required:
1. Name, full address including postal code and contact telephone number.
2. A copy of your proof of purchase e.g. receipt, bank statement or sales order number
3. Original installers Gas Safe registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
15.0 GUARANTEE - TERMS AND CONDITIONS
GB IE
