17
Troubleshooting Guide
CHECKLIST BEFORE YOU CALL FOR SERVICE
PROBLEM
CAUSE
CORRECTION
Filter will not regen-
erate
Manual plumbing bypass valve(s) in
bypass position.
Refer to figures 6 and 7 on page 7, and posi-
tion for filtered water ‘‘service’’.
Power supply unplugged at wall outlet,
fuse blown/circuit breaker popped, circuit
switched off.
Check for loss of power and correct as need-
ed. Reset the timer and use the RECHARGE
NOW feature as described on page 12.
Timer set for vacation (VAC).
Press the Touch/Hold button once to return
the filter to service, see page 12.
Timer not programmed for regenerations,
or time too short.
See pages 11 or 13-14 to set.
Error code shows in timer display.
See next page.
Backwash flow control, drain hose
restricted or plugged, backwash flow less
than 5 gpm.
Check drain hose. Remove drain elbow on
filter valve to check flow control. See page 22
to check for correct assembly and orientation.
Backwash flow should be 5 gpm or higher.
Low water pressure
at house faucets
Well pump pressure switch set too low.
Adjust to a minimum of 20 psi.
More frequent regeneration needed to
keep filter mineral clean.
See page 11 to set days between recharges.
Filtered water con-
tains iron, sediment,
dirt, etc.
See all conditions above.
Neutralizer filter
only: Filtered water
is acid or partly
acid*
Manual plumbing bypass valve(s) in
bypass position.
Refer to figures 6 and 7 on page 7, and posi-
tion for filtered water ‘‘service’’.
Filter is low on neutralite mineral.
Follow instructions on page 15 to add new
mineral.
Taste & Odor filter
only: Filtered water
has bad taste and/
or odor*
Manual plumbing bypass valve(s) in
bypass position.
Refer to figures 6 and 7 on page 7, and posi-
tion for filtered water ‘‘service’’.
Activated carbon mineral is exhausted.
Follow instructions on page 16 to replace
mineral bed.
*
Trace the plumbing to be sure that faucet is connected to filtered water.
