Ecobee ecobee4 Install Manual Download Page 61

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PEK

ACC-

ACC+

/W1

PEK

Y/Y1

O/B

3. If you have only one R wire (ei-

ther R, R

, or R

), make sure it’s

inserted into the Rc terminal.

4. If you installed the Power Extender

Kit, make sure you inserted the

wires into the correct terminals:

ecobee support is here to help:

CALL

1 877.932.6233 (North America)

1 647.428.2220 (International)

Your R, Rc,

or Rh wire

TROUBLESHOOTING

[email protected]

Summary of Contents for ecobee4

Page 1: ...How to install your ecobee4 ...

Page 2: ...Be happy You have joined a growing community of people who want to conserve energy save money and do something good for our planet Let s get started ...

Page 3: ...Download the ecobee app for customized installation instructions Or continue reading ...

Page 4: ...CC W2 W1 RH C First things first Here s what you ll find in the box ecobee smart thermostat Backplate Room sensor and stand Power Extender Kit PEK Drywall plugs Screws Install guide this booklet room sensor manual wire labels and voice card Trim plate ...

Page 5: ...You ll also need these tools Drill for mounting anchors 3 16 drill bit Small flathead screwdriver Phillips screwdriver Hammer Pencil Wire stripper OPTIONAL ...

Page 6: ......

Page 7: ...Guide 2 Start here to find out The steps in this section will help you decide which install guide you ll use to complete the installation These icons indicate useful tips and important reminders Start Your Install ...

Page 8: ...on and Air Conditioning HVAC system by using the master switch or circuit breaker box This is important for your safety TIP Look for your master switch or circuit breaker box in the basement attic utility closet or behind a wall panel near the thermostat ...

Page 9: ... boiler check to see that the main flame is extinguished Confirm your system is off by turning on your heat during winter or your AC during summer Wait a few minutes you should not feel air coming from your vents STEP 2 ...

Page 10: ...STEP 3 Remove your old thermostat cover from the wall TIP Many thermostats simply pop off or unclip from the base while others may have screws that you will need to remove ...

Page 11: ...120 VAC OR 240 VAC YES NO Does your old thermostat s backplate have any of these indicators CHECKPOINT COMPATIBILITY Sadly you might not be compatible Great please continue to the next page You can double check here ecobee com compatibility ...

Page 12: ...he wires connected to the terminals of your old thermostat You may need to reference this photo later on WARNING ecobee4 is designed for 24VAC with a 2A maximum current Do not connect it to line high voltage or millivolt systems ...

Page 13: ...YES NO RC RH RC RH YES NO CHECKPOINT C WIRE Do you have a C wire connected to your old thermostat Continue to Guide 1 Continue to Guide 2 ...

Page 14: ......

Page 15: ...GUIDE 1 Install your ecobee with a C wire If you have a C wire it will power your ecobee You won t need the Power Extender Kit included in the box Guide 1 ...

Page 16: ...YES NO CHECKPOINT DON T SKIP AHEAD Have you completed steps 1 4 in the Start Your Install section Continue to the next page Return to step 1 in Start Your Install ...

Page 17: ... a time using the labels provided STEP 5 TIP 1 If you have a jumper between Rc Rh or R leave it alone Only label the wires that run from your wall into a terminal block TIP 2 To install accessories humidifier dehumidifier or ventilator please refer to the wiring diagrams in the Extras section ...

Page 18: ... Unscrew the mounting plate of your old thermostat to remove it from the wall STEP 6 WARNING Be careful as some thermostats may contain mercury Recycle your old thermostat safely with your local hazardous waste facility ...

Page 19: ... Rc G Y1 Y2 O B PEK ACC ACC W2 W1 RH C STEP 7 Decide if you want to use the trim plate with your ecobee The trim plate is useful if you want to hide marks or holes left on the wall by your old thermostat ...

Page 20: ...STEP 8 OPTIONAL If using the trim plate align the mounting holes on the trim plate and backplate and press them into place together ...

Page 21: ...STEP 9 Pull the wires through the hole in the middle of the backplate and then attach the backplate to the wall using the drywall anchors and screws provided TIP Use a 3 16 drill bit to drill a hole for the drywall plugs ...

Page 22: ... W1 RH C Rc G Y1 Y2 O B PEK R G C W W 1 Y Y1 RH R G C W W 1 Y Y1 NO YES or Do you have more than one R wire That includes R Rc and Rh Insert your wires Insert your single R Rc or Rh wire into the Rc terminal R or Rc Rc Rh Rh CHECKPOINT INSERT YOUR R WIRE S ...

Page 23: ...B PEK ACC ACC W2 W1 RH C R c G C W W 1 Y Y1 STEP 10 Insert your remaining wires into the side not the front of their corresponding terminal blocks TIP Press the terminal block levers to insert the wires more easily ...

Page 24: ...Tug on the wires gently to ensure they are securely connected TIP When a wire has been connected correctly the lever on that block will lower STEP 11 ...

Page 25: ...y push any excess wires back into the hole and ensure there are no drafts coming from the hole s in the wall TIP Large holes behind your thermostat will affect temperature readings Prevent drafts by covering the hole s ...

Page 26: ...STEP 13 Gently press your ecobee into the backplate until it clicks into place TIP If the thermostat rocks or is not flush with the wall be sure the excess wires are pushed all the way into the wall ...

Page 27: ...ON OFF ON OFF Turn the power to your HVAC system back on using the master switch or at the circuit breaker box STEP 14 ...

Page 28: ...TEP 15 Say hi to your new ecobee The screen will power on and guide you through the setup and registration TIP If your thermostat does not power on please see the troubleshooting tips in the Extras section ...

Page 29: ...Congratulations you did it To complete your setup follow the instructions on your ecobee screen ALL DONE ...

Page 30: ......

Page 31: ...Install your ecobee without a C wire If you don t have a C wire you ll need to use the Power Extender Kit PEK included to reliably power your ecobee Guide 2 ...

Page 32: ...YES NO CHECKPOINT DON T SKIP AHEAD Have you completed steps 1 4 in the Start Your Install section Continue to the next page Return to step 1 in Start Your Install ...

Page 33: ...rk with your system The Power Extender Kit requires your system to have the following wires 4 wires W W1 Y Y1 G and R or Rc or Rh or 3 wires Y Y1 G and R or Rc or Rh CHECKPOINT 3 OR 4 WIRES Do you have these wires Contact us To proceed call 1 877 932 6233 or email support ecobee com ...

Page 34: ...s Label wires at your Thermostat Control Board STEP 5 Take your Power Extender Kit wire labels tools your smartphone and go to your HVAC system TIP Your HVAC system can most often be found in your basement or your attic ...

Page 35: ...Control board Y W G C R STEP 6 Open your HVAC system s cover to reveal the control board WARNING HVAC systems contain high voltage wires Use caution when working with the control board ...

Page 36: ...Y W G C R STEP 7 Take a picture of the wires connected to your control board You may need to reference this photo later on ...

Page 37: ...g into these terminals only label those going to your thermostat TIP If you have wires connected to both Rc and Rh terminals at the control board you may have a two transformer system Please contact support to help you with installation 1 877 932 6233 or support ecobee com Wires going to your A C ignore these Wires going to your thermostat ...

Page 38: ...W Y R Y W G C R G Y W G C R STEP 9 Disconnect the wires labeled R Y G and W from the control board ...

Page 39: ...R G Y W W G Y R STEP 10 Connect the wires you disconnected from the control board into their matching gray terminal blocks on the Power Extender Kit TIP Press the buttons to insert the wires more easily ...

Page 40: ...R G Y W G Y R W STEP 11 Tug on the wires gently to ensure they are securely connected TIP When a wire has been connected correctly the button on that block will lower ...

Page 41: ...W Y W G C R STEP 12 Connect the five white wires coming out of your Power Extender Kit to their corresponding terminals on the control board TIP Once again tug on the wires gently to ensure they are securely connected ...

Page 42: ...BEFORE AFTER BEFORE AFTER CHECKPOINT POWER EXTENDER KIT Check that you have installed the Power Extender Kit correctly It should be installed between your thermostat wiring and your control board ...

Page 43: ...sed Some systems will not turn on if the cover panel has not been closed properly STEP 13 Mount the Power Extender Kit inside your HVAC system taking care not to strain the wires Close the HVAC cover panel securely and return to your thermostat ...

Page 44: ...thermostat Carefully disconnect and label the wires from your old thermostat one at a time using the labels provided TIP If you have a jumper between Rc Rh or R leave it alone Only label the wires that run from your wall into a terminal block ...

Page 45: ... Unscrew the mounting plate of your old thermostat to remove it from the wall STEP 15 WARNING Be careful as some thermostats may contain mercury Recycle your old thermostat safely with your local hazardous waste facility ...

Page 46: ... Rc G Y1 Y2 O B PEK ACC ACC W2 W1 RH C STEP 16 Decide if you want to use the trim plate with your ecobee The trim plate is useful if you want to hide marks or holes on the wall left by your old thermostat ...

Page 47: ...If using the trim plate align the mounting holes on the trim plate and backplate and press them into place together STEP 17 OPTIONAL ...

Page 48: ...W1 C STEP 18 Pull the wires through the hole in the middle of the backplate and then attach it to the wall using the drywall anchors and screws provided TIP Use a 3 16 drill bit to drill a hole for the drywall plugs ...

Page 49: ...Rc G Y1 Y2 O B PEK ACC ACC W2 W1 RH C R c R H G C W W 1 P E K Y Y 1 STEP 19 Remove the Rc C and PEK labels from the label sheet and attach them to the wires as shown below R Rc Rh Rc G C Y PEK ...

Page 50: ...ck levers to insert the wires more easily Rc G Y1 Y2 O B PEK ACC ACC W2 W1 RH C R c R H G C W W 1 P E K Y Y 1 STEP 20 First connect these 3 wires as shown Rc C PEK Then connect any remaining wires to their corresponding terminal ...

Page 51: ...1 RH C Rc G Y1 Y2 O B PEK R c R H G C W W 1 P E K Y Y 1 YES NO Continue to the next page Did you connect the correct wires to the Rc C and PEK terminals as shown below CHECKPOINT DON T SKIP AHEAD Return to Step 19 ...

Page 52: ...TIP When a wire has been connected correctly the lever on that block will lower STEP 20 Tug on the wires gently to ensure they are securely connected ...

Page 53: ...ny excess wires back into the hole and ensure there are no drafts coming from the hole s in the wall STEP 21 TIP Large holes behind your thermostat will affect temperature readings Prevent drafts by covering the hole s ...

Page 54: ...STEP 22 Gently press your ecobee into the backplate until it clicks into place TIP If the thermostat rocks or is not flush with the wall be sure the excess wires are pushed all the way into the wall ...

Page 55: ...ON OFF ON OFF Turn the power to your HVAC system back on using the master switch or at the circuit breaker box STEP 23 ...

Page 56: ...TEP 24 Say hi to your new ecobee The screen will power on and guide you through the setup and registration TIP If your thermostat does not power on please see the troubleshooting tips in the Extras section ...

Page 57: ...ALL DONE Congratulations you did it To complete your setup follow the instructions on your ecobee screen ...

Page 58: ......

Page 59: ...In here you ll find EXTRAS Troubleshooting Meet your ecobee Wiring diagrams Warranty and Legal Extras ...

Page 60: ... blocks at the thermostat Tug on the wires to ensure they are not loose If your ecobee doesn t turn on please try these steps TROUBLESHOOTING 2 Make sure your HVAC cover pan el is closed Some systems will not turn on if the cover panel has not been closed properly ...

Page 61: ...Rc or Rh make sure it s inserted into the Rc terminal 4 If you installed the Power Extender Kit make sure you inserted the wires into the correct terminals ecobee support is here to help CALL 1 877 932 6233 North America 1 647 428 2220 International Your R Rc or Rh wire TROUBLESHOOTING EMAIL support ecobee com ...

Page 62: ...Slider to adjust Temperature Humidity System Mode Indoor Temperature Weather Quick Changes Voice Control MEET YOUR ECOBEE Here s what you ll see on the home screen Menu ...

Page 63: ...lider to adjust Temperature Slide the bubble up or down to adjust your preferred temperature And here s what that means Menu Allows you to control your system schedule a vacation and more Weather Shows the local weather and forecast for the week Quick Changes Touch this button to easily switch between Home and Away Voice Control Allows you to turn volume up down and enable disable microphone ...

Page 64: ...ool Your system is in cool mode A white icon means your system is off A blue icon means your system is running Fan Your fan is currently running Auto Your system is in Auto mode meaning your system will heat or cool as required MEET YOUR ECOBEE These system mode icons are shown on the Home screen and in Quick Changes ...

Page 65: ...uick Changes Weather Registration Vacation System Settings Schedule Custom 1 of 5 About Alerts and Reminders Sleep Comfort Settings COMFORT SETTINGS VOICE More common icons you ll find Menu HOME SCREEN Voice Control Microphone Off Push to Talk ...

Page 66: ...ING DIAGRAM Conventional heating and cooling up to 2 stages each Air Conditioner Furnace Stage 2 heat and cool if applicable NOTE Do not connect any jumper wires between Rc and Rh ecobee does this automatically The R wire needs to go into the Rc terminal on your ecobee ...

Page 67: ...OTE Do not connect any jumper wires between Rc and Rh ecobee does this automatically The R wire needs to go into the Rc terminal on your ecobee Heat pump air or geothermal with auxiliary heat Heat Pump Air Handler Stage 2 compressor and auxiliary heat if applicable WIRING DIAGRAM ...

Page 68: ...IDIFIER DEHUMIDIFIER 1 WIRE SETUP HUM DHUM C HUM DHUM 24V R C G Y W Furnace Control Board Humidifier Dehumidifier Solenoid Thermidistat Step 1 Locate the humidifier dehumidifer control and remove the plate ...

Page 69: ...ACC accesory on the thermostat screen ACC ACC W2 W1 C RH RC G Y1 Y2 O B PEK 24V R C C G Y W Humidifier Dehumidifier Solenoid Furnace Control Board HUMIDIFIER DEHUMIDIFIER 1 WIRE SETUP Step 2 Wire the humidifier dehumidifer as shown below ...

Page 70: ...HUMIDIFIER DEHUMIDIFIER 2 WIRE SETUP Step 1 Locate the humidifier dehumidifer control and remove the plate R C U U U U ODT R C G Y W Humidifier Dehumidifier Furnace Control Board Humidistat ...

Page 71: ...l Board ACC ACC W2 W1 C RH RC G Y1 Y2 O B PEK Humidifier Dehumidifier HUMIDIFIER DEHUMIDIFIER 2 WIRE SETUP Step 2 Wire the humidifier dehumidifer as shown below NOTE During setup select 1 wire ACC accesory on the thermostat screen ...

Page 72: ...iler WIRING DIAGRAM Boiler or radiant system with air handler and conventional cooling or heating Stage 2 heat and cool if applicable Reversing valve for heat pumps only NOTE Do not connect any jumper wires between Rc and Rh ecobee does this automatically The R wire needs to go into the Rc terminal on your ecobee ...

Page 73: ... W W Y G R ACC ACC W2 W1 C RH WIRING DIAGRAM Power Extender Kit thermostat wiring NOTE Do not connect any jumper wires between Rc and Rh ecobee does this automatically The R wire needs to go into the Rc terminal on your ecobee ...

Page 74: ...VENTILATOR 2 WIRE SETUP Ventilator ERV HRV Ventilator Timer Control Ventilator Timer Control R G R G HI LO Step 1 Locate the ventilator timer control and remove the plate ...

Page 75: ...VENTILATOR 2 WIRE SETUP ACC ACC W2 W1 C RH ERV HRV R G HI LO NOTE During setup select 2 wire ACC ACC accesory on the thermostat screen Step 2 Wire the ventilator as shown below ...

Page 76: ... of the following measures Reorient or relocate the receiving antenna I ncrease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of FCC rules Operation is subject to the following two conditions...

Page 77: ...cobee warrants that for a period of three 3 years from the date of purchase by the consumer Customer the ecobee4 the Product shall be free of defects in materials 1 This device may not cause interference 2 This device must accept any interference including interference that may cause undesired operation of the device This Class B digital apparatus complies with Canadian ICES 003 Warning Changes or...

Page 78: ...lacement Product can be sent to Customer with return shipping supplies in which case a hold shall be put on Customer s credit card for the value of the replacement Product until ecobee has received the defective Product Product should be returned to our address If the returned Product is found by ecobee to be defective and Customer is otherwise eligible to receive a replacement product no amount s...

Page 79: ...will apply after the limited warranty period has expired Some US states and Canadian provinces do not allow limitations on how long an implied warranty lasts so this limitation may not apply ecobee neither assumes responsibility for nor authorizes any other person purporting to act on its behalf to modify or to change this warranty nor to assume for it any other warranty or liability concerning th...

Page 80: ... ecobee com support ecobee com 1 877 932 6233 2016 ecobee Inc All rights reserved ecobee and the ecobee logo are trademarks of ecobee Inc registered in the U S and other countries We re here to help EB STATE4 01 ...

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