– is repaired, modified or altered, unless
ecobee expressly authorizes such repair,
modification or alteration in writing;
– was subject to abuse, neglect, electrical
fault, improper handling, accident or acts
of nature;
– was not installed by a licensed Heating
Ventilating and Air Conditioning (HVAC)
contractor; or
– was installed improperly.
ecobee’s sole responsibility shall be to
repair or replace the Product within the
terms stated above. ECOBEE SHALL NOT
BE LIABLE FOR ANY LOSS OR DAMAGE
OF ANY KIND, INCLUDING ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING, DIRECTLY OR
INDIRECTLY, FROM ANY BREACH OF ANY
WARRANTY, EXPRESS OR IMPLIED, OR
ANY OTHER FAILURE OF THIS PRODUCT.
Some US states and Canadian provinces
do not allow the exclusion or limitation of
incidental or consequential damages, so
the above limitation or exclusion may not
apply to you.
ecobee’s responsibility for malfunctions
and defects in materials and workmanship
is limited to repair and replacement as
set forth in this warranty statement. All
express and implied warranties for the
product, including but not limited to any
implied warranties and conditions of
merchantability and fitness for a particular
purpose, are limited to the three-year
duration of this limited warranty. No
warranties, whether expressed or implied,
will apply after the limited warranty period
has expired. Some US states and Canadian
provinces do not allow limitations on how
long an implied warranty lasts, so this
limitation may not apply.
ecobee neither assumes responsibility for
nor authorizes any other person purporting
to act on its behalf to modify or to change
this warranty, nor to assume for it any
other warranty or liability concerning this
product.
This warranty gives you specific rights,
and you may also have other rights which
vary from jurisdiction to jurisdiction. If you
have any questions regarding this warranty,
please write to ecobee Customer Service,
250 University Ave, Suite 400, Toronto,
Ontario, M5H 3E5, Canada.
Legal Notice
Use of the HomeKit logo means that an
electronic accessory has been designed
to connect specifically to iPod, iPhone, or
iPad, respectively, and has been certified by
the developer to meet Apple performance
standards. Apple is not responsible for the
operation of this device or its compliance
with safety and regulatory standards.
Please note that the use of this accessory
with iPod, iPhone, or iPad may affect
wireless performance.
use and service. During the warranty
period, ecobee shall, at its option, repair
or replace any defective Products, at no
charge. Any replacement and/or repaired
device are warranted for the remainder of
the original warranty or ninety (90) days,
whichever is longer. A proof-of-purchase
will be required from the Customer in order
for ecobee to provide a replacement and/or
repaired device. This Warranty is valid only
for Product installed in the country in which
it is purchased.
If the product is defective, call Customer
Service at 1-877-932-6233. ecobee will
make the determination whether a
replacement product can be sent to you or
whether the product should be returned
to the following address: ecobee Customer
Service, 250 University Ave, Suite 400,
Toronto, Ontario, M5H 3E5, Canada. In the
event of a failure of a Product, Customer
may:
a. if Customer did not purchase the
Product directly from ecobee, contact
the third party contractor from whom
the Product was purchased to obtain
an equivalent replacement product,
provided the contractor determines that
the returned Product is defective and
Customer is otherwise eligible to receive
a replacement product;
b. contact ecobee directly for service
assistance at 1-877-932-6233 and ecobee
will make the determination whether
an advance equivalent replacement
Product can be sent to Customer with
return shipping supplies (in which case
a hold shall be put on Customer’s credit
card for the value of the replacement
Product until ecobee has received the
defective Product). Product should
be returned to the following address:
ecobee Customer Service, 250 University
Ave, Suite 400, Toronto, Ontario, M5H
3E5, Canada. If the returned Product is
found by ecobee to be defective and
Customer is otherwise eligible to receive
a replacement product, no amount shall
be charged to Customer’s credit card; or
c. ship the defective Product directly to
ecobee, in which case Customer shall
contact ecobee directly at 1-877-932-
6233, so ecobee can make the required
shipping arrangements. Upon receipt of
the defective Product, ecobee will ship
an equivalent replacement product to
Customer, provided the returned Product
is found by ecobee to be defective and
Customer is otherwise eligible to receive
a replacement product.
This warranty does not cover removal or
reinstallation costs and shall not apply if
the damages were found to be caused by
something other than defects in materials
or workmanship, including without
limitation, if the Product:
– was operated/stored in abnormal use or
maintenance conditions;
