ECLYPSE ELECTRIC KIDS’ BIKE MANUAL
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ECLYPSE WARRANTY
All Eclypse electric kids’ bike and the individual covered components are protected against all
manufacturing defects in material or workmanship under a Limited Warranty.
The following components are covered for a 2-year period after receipt of the bike by the
original purchasers:
• Bicycle frame
The following components are covered for a 1-year period after receipt of the bike by the
original purchasers:
• Lithium ion battery
• Forks
• Stem
• Handlebar
• Headset
• Seat
• Freewheel
• Cassette
• Derailleur
• Shifter
• Motor
• Throttle
• Controller
• Wiring harness
• LCD display
• Kickstand
• Hardware
The Limited Warranty does not cover:
• Normal wear and tear of any of the covered components
• Consumables or normal wear and tear parts, including without limitations:
• Tires
• Tubes
• Brake pads
• Cables
• Housing
• Grips
• Chain
• Spokes
• Any damage or defects to the covered components resulting from failure to
follow instructions in the owner’s manual, unauthorized modifications, acts
of God, improper assembly, accident, misuse, neglect, abuse, commercial
use, installation of parts and accessories not compatible with the bike,
operator error, water damage, extreme riding, stunt riding or improper
maintenance.
• The battery is not warranted from damage resulting from power surges,
charging with an improper charger, improper maintenance, normal wear or
water damage.
SHIPPING DAMAGE
Damage to a covered component during shipping is not covered by the Limited Warranty,
however, Eclypse Bike will replace such covered components if you:
1. Notify Eclypse Bike of a covered component damaged in shipping within 10
days of your receipt of the E-Bike
2. Provide Eclypse Bike with a picture of the damaged component
If there is noticeable damage to the box of your E-Bike when being delivered it is advisable
to refuse the shipment citing the damaged box and notify Eclypse Bike that you refused the
shipment because the box was damaged.
HOW TO FILE A WARRANTY CLAIM
• In order to file a warranty claim on a covered component you must:
• Contact the Eclypse Bike support team by email at [email protected]
or by phone at 1.855.BYCYCLE (855.292.9253). The support team will work
with you to identify the issue with your bike and offer potential fixes to the
issue
• If the support team determines that a covered component needs
replacement, they will walk you through the process for returning the
defective component and receiving a replacement
• After you receive the replacement component the support team will assist
you in determining how to replace or install the new replacement component
• Replacement covered components covered under this limited warranty will
only be shipped to the address of the original purchaser
LEGAL DISCLAIMER
This warranty is expressly limited to the repair or replacement of a defective product, at the
option of Eclypse, and is the sole remedy of the warranty. This limited warranty applies only
to the original purchaser of the Eclypse product and is not transferable. This warranty applies
only to Eclypse products purchased through an authorized dealer or distributor. In no event
shall Eclypse be liable for any loss, inconvenience or damage, whether direct, incidental,
consequential, or otherwise resulting from breach of any express or implied warranty or
condition of merchantability, fitness for a particular purpose, or otherwise with respect to our
products except as set forth herein. This warranty gives the consumer specific legal rights,
and those rights and other rights may vary from place to place. This warranty does not affect
your statutory rights. The English version of the warranty shall prevail.
TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Warranty
