Message
Cause
Action
19
Normally, the dose memory will start working again
after your next injection. If not, contact Novo Nordisk
at 1-800-727-6500 to get a new pen. You can still use
the pen for insulin delivery without using the dose
memory.
The dose memory
has not registered
your last injection.
Pull out the dose button then push it back in to
activate the dose memory. If the display stays blank,
the battery is dead. Contact Novo Nordisk at
1-800-727-6500 to get a new pen. You can still use
your pen for insulin delivery until you get a new one.
See page 28 for warranty information.
The dose memory is
not activated, or
the battery is dead.
The battery will last four to five years. When it is
running low and the dose memory display has shown
“End” for a while, it will turn blank and stop working.
For your safety the battery is non-replaceable. Contact
Novo Nordisk at 1-800-727-6500 to get a new pen.
You can still use your pen for insulin delivery until you
get a new one.
See page 28 for warranty information.
The battery is
running low.
Special display messages
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