TERMS AND CONDITIONS FOR WARRANTY of ECA Boiler:
1.The appliance has warranty period against product failures in condition that the instructions and
precautions in the documents delivered with the product are obeyed. These documents are operating-
installation manual and service (includes maintenance operation) manual. The warranty period will not
be extended in case of repairing or replacing any product or part. Manufacturer might introduce
additional warnings/documents in case needed and deliver with the product. These documents are also
binding for the products delivered with the additional documents.
2.The appliance has been used for which it is designed. Heating system inline with product capacity etc.
3.The installation must be carried out only by a registered Gas Safe installer. Benchmark Commissioning
checklist must be completed and left with the householder for future reference. Boiler must be registered
by either installer or homeowner within 30 days of installation to validate warranty. Should this condition
not be met the period of warranty will extend to only 12 months from date of manufacturing on the boiler
data plate (in case proof of purchase or benchmark commissioning checklist is not available).
4.At the end of each 12 month period, the boiler must be serviced by a Gas Safe registered engineer
according to service manual provided with the boiler. After service operation, Benchmark service record
sheet must be completed and left with the householder. Should this condition not be met the boiler
warranty will lapse.
5. If the boiler suffers a mechanical or an electrical breakdown please contact your gas safe
engineer on +44 800 640 9988
Our normal working times, excluding Bank Holidays are: 8am
– 5pm Monday to Friday, 8am – 1pm
Saturday,We will arrange for an engineer or appointed contractor,to inspect and repair, or where in our
sole opinion repairis not economic, arrange to replace the boiler.
6.We will not accept or reimburse the costs of any third party who undertakes any work carried on the
product or fits parts, unless approval is given by the means mentioned in point 5 such work in advance
of it being carried out.
7.The boiler has to be installed at an accessible area where Engineers can perform servicing without
health and safety risk.
8.Cupboard installations must provide minimum working clearances as detailed in the installation
manual. Homeowner will provide removal of cupboards, kitchen units or trims in order to gain access for
service.
9.The warranty does not apply:
a.If the boiler is removed from its place of installation and/or installation interfaces have been changed
without our prior consent.
b.E.C.A will not accept responsibility for damage caused by faulty installation, neglect, misuse or
accidentaldamage, the non-observance of the instructions contained in the service manual.
c.To any defect, damage or breakdown caused by the installation and maintenance of the CH system.
d.Noisy boiler, cold spots on radiators, sludge in pipes and poor circulation of the central heating system
caused by any damage due to scaling, sludge or blockages as a result of hard water, scale, deposits,
damage,aggressive water or sludge due to corrosion. Subsequently maintenance and cleaning of the
system.
e.If the contact procedure defined in point 5 is not adhered to
f.To any other costs or expenses caused by or arising due to the breakdown of an E.C.A. Boiler.
g.Damage caused by faulty installation (boiler, flue system or condensate discharge), theft, tampering,
neglect, misuse, accident, fire, flood, explosion, lightning, storms, earthquake, frost or other bad weather
conditions.
h.To any costs incurred during delays in fixing reported faults.
i.Costs of each annual maintenance, including parts such as seals or electrodes replaced at this time
j.Any problems caused by inadequate supply of services such as electricity, gas or
water to the property.
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