17.10.2017
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5.4 The eBlocker icon is not showing on any device
Reboot eBlocker
If you have connected your eBlocker for the first time and you have visited
http://setup.eblocker.com
but still no icon shows after 5 minutes waiting: reboot your eBlocker. Disconnect the device from the
power supply and wait for 30 seconds. After 30 seconds connect your eBlocker to the power supply
again.
Delete cookies and cache and reload website
Delete the cookies and cache of your browser or press and hold the shift key while clicking on
browser icon „reload page“. You can read in section
4.1
how to delete cookies.
Please note that your eBlocker needs 5 minutes after initial connection to configure itself
automatically.
Activate device
Make sure that your device appears under „Settings/Devices“ and is activated. How you can activate
devices, is described in section
8.3
. If your device is activated, but the icon is not showing, please
read section
5.3
.
5.5 Removing common problems
Plug in your cable correctly
Please check your scope of supply with your delivery. Make sure that your delivery is complete and
check if you are really
only
using the accessory cable and the power supply. Test if the cables are
plugged in
correctly and fully inserted
.
Plug in cable into the right ports
Please make sure that the LAN
cable is really plugged into the „LAN“ port and the power supply is
plugged into the
“POWER” port. The „HDMI“ and “USB” ports are for future enhancements and
currently not in function.
Please note that some routers have limited LAN ports that cannot be used by the eBlocker. These
port are LAN1 or LAN4/LAN5 most of the time. Please connect your eBlocker with one of the other
ports of your router.
Reboot eBlocker
Open your browser and click on the eBlocker icon at the top right of your browser. Go to Settings and
click on “System” afterwards.