17.10.2017
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5 If something may not work
Despite of the simple Plug & Play solution of eBlocker, some incompatibilities may appear that can
have different causes. We have summarized some options below, which can help you in stressful
times.
5.1 Connection- and network problems
Individual setup
Your eBlocker is setup in the automatic network mode by default with initial connection. This mode is
compatible with most network devices. Should any connecting errors occur or your network slows
down, you can setup your eBlocker individually with only a few clicks. By setting it up individually, all
network problems will normally be resolved immediately. How you can setup your eBlocker
individually, we describe in section
8.9
.
5.2 A website is not displayed
If the eBlocker usually works but errors occur on certain websites, we have summarized some tips for
help:
Pause eBlocker
Click on the eBlocker icon in the upper right corner of your browser window. With the "Pause" feature
you can pause the eBlocker for a few minutes for the device you are using. Try to reload the
according website afterwards. If the pause feature worked and you visit this website frequently, we
recommend adding an exception for this website.
Add exceptions (Whitelisting)
If you cannot see a website or are blocked from viewing the website, you can add exceptions to this
website. How to add these exceptions is described in chapter 8.4.1.
Deactivate SSL completely or for individual devices
In rare cases, it is possible that individual websites or apps that are loaded with HTTPS may not be
compatible with the eBlocker. You can easily verify this by disabling SSL on the entire eBlocker or
only for the current device.
To disable SSL completely open the eBlocker Controlbar. Go to Settings and then click "SSL".
Deactivate SSL by clicking on the orange slide switch next to the "SSL Support" logo.
