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UPS SETUP

Eaton 9355 UPS (10/15 kVA) User's Guide

164201594 Rev D

www.eaton.com/powerquality

Two-High UPS Cabinets

To remove a two-high UPS from the shipping pallet:

Remove the M10 bolt securing the vertical bracket to the pallet (see
Figure 6).

Remove and retain the three M4 screws securing the vertical
bracket to the UPS. Remove the vertical bracket.

M10 Bolt

M4 Screws

Figure 6. Removing the Vertical Bracket

Reinstall the M4 screws to the UPS (see Figure 7).

M4 Screws

Figure 7. Reinstalling the M4 Screws

Summary of Contents for Powerware 9355

Page 1: ...Powerware Series Eaton 9355 UPS 10 15 kVA User s Guide...

Page 2: ......

Page 3: ...Powerware Series Eaton 9355 UPS 10 15 kVA User s Guide...

Page 4: ...la classe A respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada IEC 62040 2 Some configurations are classified under IEC 62040 2 as Class A UPS for Unrestricted Sales Distr...

Page 5: ...quipment designed for use within certain voltage limits 93 68 EEC Amending Directive 73 23 EEC 89 336 EEC Council Directive relating to electromagnetic compatibility 92 31 EEC Amending Directive 89 33...

Page 6: ...is symbol indicates that you should not discard the UPS or the UPS batteries in the trash This product contains sealed lead acid batteries and must be disposed of properly For more information contact...

Page 7: ...4 UPS Installation 19 5 Version 1 Wall Mounted Bypass Switch Installation 29 6 Version 2 Wall Mounted Bypass Switch Installation 41 7 Stabilizing the Cabinet 55 8 Extended Battery Module Installation...

Page 8: ...UPS Maintenance Bypass Startup 90 Wall Mounted Maintenance Bypass Startup 90 Configuring the UPS for EBMs 91 UPS Shutdown 92 11 UPS Maintenance 93 UPS and Battery Care 93 Storing the UPS and Batteries...

Page 9: ...tinually monitors incoming electrical power and removes the surges spikes sags and other irregularities that are inherent in commercial utility power Working with a building s electrical system the UP...

Page 10: ...lleling of multiple modules for redundancy or extra capacity S Input current total harmonic distortion THD of less than five percent using active input power factor correction S ABM technology that us...

Page 11: ...oad and configuration In addition when one UPS is taken out of service for maintenance or is not operating properly a redundant UPS continues to supply uninterrupted power to the critical load A paral...

Page 12: ...INTRODUCTION Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 4...

Page 13: ...shock install this UPS in a temperature and humidity controlled indoor environment free of conductive contaminants Ambient temperature must not exceed 40 C 104 F Do not operate near water or excessive...

Page 14: ...niquement l int rieur dans un lieu d pourvu de mat riaux conducteurs o la temp rature et l humidit ambiantes sont contr l es La temp rature ambiante ne doit pas d passer 40 C Ne pas utiliser proximit...

Page 15: ...sgo de incendio o de choque el ctrico instale este SIE en un lugar cubierto con temperatura y humedad controladas libre de contaminantes conductores La temperatura ambiente no debe exceder los 40 C No...

Page 16: ...SAFETY WARNINGS Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 8...

Page 17: ...Equipment If any equipment has been damaged during shipment keep the shipping and packing materials for the carrier or place of purchase and file a claim for shipping damage If you discover damage af...

Page 18: ...tandard Model Floor Loadings 2 High 3 High Cabinets Eaton 9355 UPS Maximum Weight Point Loading lb in2 kg cm2 2 High UPS 381 lb 173 kg 95 6 7 3 High UPS 32 587 lb 266 kg 147 10 3 3 High UPS 64 619 lb...

Page 19: ...oading the cabinets requires at least two people to safely remove the cabinets from the pallet To unload three high cabinets or two high EBMs continue to the following section To unload two high UPS c...

Page 20: ...Retain the hardware for later use NOTE Retain the stabilizing bracket and hardware for later re assembly onto the cabinet 3 Remove the front cover from the bottom cabinet to access the front shipping...

Page 21: ...the two M10 bolts securing the front shipping bracket and remove the bracket If needed adjust the leveling feet to release the bracket Stabilizing Bracket Front Shipping Bracket Shipping Pad M4 Screw...

Page 22: ...pallet Once the pallet tilts continue rolling the cabinet down the pallet until the cabinet touches the floor see Figure 4 If needed adjust the leveling feet so that the cabinet rolls freely Figure 4...

Page 23: ...pping pallet 1 Remove the M10 bolt securing the vertical bracket to the pallet see Figure 6 2 Remove and retain the three M4 screws securing the vertical bracket to the UPS Remove the vertical bracket...

Page 24: ...n lift the cover up and off the cabinet 6 Remove the three M10 bolts securing the rear shipping pad to the pallet and remove the shipping pad see Figure 8 NOTE Hold the back of the cabinet so that the...

Page 25: ...the bottom edge and snap into place NOTE Support the front and back of the cabinet when rolling it off the pallet to prevent tipping 9 Slowly roll the cabinet toward the rear of the pallet Once the p...

Page 26: ...ting an Installation Option You are now ready to install the Eaton 9355 UPS UPS Select one of the following installation options according to your UPS configuration UPS Configuration Installation Chap...

Page 27: ...25 show the oneline diagrams WARNING Only qualified service personnel such as a licensed electrician should perform the UPS installation and initial startup Risk of electrical shock To hardwire the U...

Page 28: ...1 Battery Circuit Breaker UPS Wiring Access Cover Conduit Landing Plates Figure 11 UPS Rear View 3 High Shown 6 For UPS only installations continue to Step 7 for UPS installations with an input isolat...

Page 29: ...g Access Cover Figure 12 UPS with Input Isolation Transformer Rear View 12 Hardwire the input output and ground terminations for the UPS or input isolation transformer See Table 1 for wiring specifica...

Page 30: ...00 with transformer 25A 10 AWG 10 AWG 1 00 conduit 1 208 Output 6 AWG 10 AWG 120 lb in 13 5 Nm 1 00 conduit 1 220 6 AWG 10 AWG 480 with transformer 6 AWG 10 AWG 600 with transformer 6 AWG 10 AWG 1 Use...

Page 31: ...on 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 23 Ground Figure 13 UPS Terminal Block 3 High Shown L1 L2 L3 N INPUT L1 L2 L3 N OUPUT N Figure 14 Input Isolation Transf...

Page 32: ...erquality 24 13 For UPS only installations replace the UPS wiring access cover and conduit landing plate For UPS installations with an input isolation transformer replace the transformer wiring access...

Page 33: ...UPS INSTALLATION Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 25 Figure 15 UPS Wiring Diagram...

Page 34: ...UPS INSTALLATION Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 26 Figure 16 UPS with Extended Battery Modules Wiring Diagram...

Page 35: ...UPS INSTALLATION Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 27 Figure 17 UPS with Input Isolation Transformer Wiring Diagram...

Page 36: ...UPS INSTALLATION Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 28...

Page 37: ...NOTE The input isolation transformer cannot be used with the wall mounted bypass switch The Eaton 9355 UPS UPS has the following power connections S 3 phase L1 L2 and L3 neutral and ground connection...

Page 38: ...allation site have been properly installed 2 A wall mounted user supplied readily accessible disconnection device must be incorporated in the input wiring Compare the circuit breaker ratings to the on...

Page 39: ...BYPASS SWITCH Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 31 6 Remove the internal cover to gain access to the breakers see Figure 19 Internal Cover Figure 19 Ve...

Page 40: ...ty 32 7 Punch holes for the conduit AC input UPS output load connection and maintenance bypass contact wires using a Greenlee punch or similar device 8 Verify that the bypass breaker is in the OFF pos...

Page 41: ...breaker is in the OFF position see Figure 21 11 Remove the UPS wiring access cover and one of the conduit landing plates and retain 12 Punch two holes in the conduit landing plate for the input and ou...

Page 42: ...ze1 Ground Wire Size1 Tightening Torque Conduit Size2 3 Number of Conduits 208 Input 60A 4 AWG 10 AWG 120 lb in 13 5 Nm 1 25 conduit 1 220 60A 4 AWG 10 AWG 1 25 conduit 1 208 Output 6 AWG 10 AWG 120 l...

Page 43: ...RSION 1 WALL MOUNTED BYPASS SWITCH Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 35 Ground Maintenance Bypass Contacts TB2 Figure 22 UPS Terminal Block 3 High Show...

Page 44: ...S 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 36 14 Hardwire the output terminations from the UPS to the bypass cabinet see Figure 23 Neutral Line 1 Line 2 Line 3 Ground Figure...

Page 45: ...it to the UPS terminal block see Figure 22 on page 35 Connect the black and the red wire to TB2 on the UPS Cap the blue wire NOTE The maintenance bypass contacts are normally open To ensure proper byp...

Page 46: ...lity 38 18 Wire the AC input to the bypass breaker see Figure 25 Line 1 Line 2 Line 3 Figure 25 Version 1 Bypass AC Input Wiring 19 Verify the bypass input 20 Reinstall the internal cover 21 Reinstall...

Page 47: ...01594 Rev D www eaton com powerquality 39 Not Used Not Used Not Used Red Wire open when breaker is open Bypass Input Black Wire common From UPS 1 Output 225A 80A 4X LOAD Blue Wire closed when breaker...

Page 48: ...L MOUNTED BYPASS SWITCH Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 40 Figure 27 UPS with Input Isolation Transformer and Version 1 Wall Mounted Bypass Cabinet W...

Page 49: ...TE The input isolation transformer cannot be used with the wall mounted bypass switch The Eaton 9355 UPS UPS has the following power connections S 3 phase L1 L2 and L3 neutral and ground connection fo...

Page 50: ...ll mounted user supplied readily accessible disconnection device must be incorporated in the input wiring Compare the circuit breaker ratings to the ones in Table 3 on page 47 3 Switch off utility pow...

Page 51: ...9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 43 Door Latch Door Front Cover Figure 28 Version 2 Bypass Cabinet Front Door and Cover Internal Cover Front Cover Figure 29...

Page 52: ...SWITCH Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 44 7 Remove the internal cover to gain access to the breakers see Figure 30 Internal Cover Figure 30 Version 2...

Page 53: ...Punch holes for the conduit AC input UPS output load connection and maintenance bypass contact wires using a Greenlee punch or similar device 9 Verify that the bypass breaker is in the OFF position se...

Page 54: ...breaker is in the OFF position see Figure 32 12 Remove the UPS wiring access cover and one of the conduit landing plates and retain 13 Punch two holes in the conduit landing plate for the input and ou...

Page 55: ...ze1 Ground Wire Size1 Tightening Torque Conduit Size2 3 Number of Conduits 208 Input 60A 4 AWG 10 AWG 120 lb in 13 5 Nm 1 25 conduit 1 220 60A 4 AWG 10 AWG 1 25 conduit 1 208 Output 6 AWG 10 AWG 120 l...

Page 56: ...RSION 2 WALL MOUNTED BYPASS SWITCH Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 48 Ground Maintenance Bypass Contacts TB2 Figure 33 UPS Terminal Block 3 High Show...

Page 57: ...0 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 49 15 Hardwire the output terminations from the UPS to the bypass cabinet see Figure 34 Neutral Line 1 Line 2 Line 3 Ground Figure 34...

Page 58: ...maintenance bypass wires through the conduit to the UPS terminal block see Figure 33 on page 48 Connect the black and the red wires from the terminal block on the Tie Cabinet to TB2 on the UPS NOTE Th...

Page 59: ...YPASS SWITCH Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 51 Line 1 Line 2 Line 3 Ground Neutral Maintenance Bypass Wiring to UPS TB2 Figure 35 Version 2 Bypass C...

Page 60: ...put to the bypass breaker see Figure 36 Line 1 Line 2 Line 3 Figure 36 Version 2 Bypass Cabinet Bypass AC Input Wiring 20 Verify the phase rotation for each UPS and the bypass input 21 Reinstall the i...

Page 61: ...Blue Wire closed when breaker is open 225A Breaker Auxiliary Contacts Figure 37 Version 2 Bypass Cabinet Bypass Wiring Diagram without Maitenance Isolation Switch MIS Red Wires open when breaker is op...

Page 62: ...L MOUNTED BYPASS SWITCH Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 54 Figure 39 UPS with Input Isolation Transformer and Version 2 Wall Mounted Bypass Cabinet W...

Page 63: ...eveling feet to prevent the cabinet from rolling Figure 40 Lowering the Leveling Feet 2 Attach the stabilizing bracket to the bottom of the cabinet rear panel using the retained hardware from the ship...

Page 64: ...allation on page 59 to install optional EBMs S Communication on page 63 to install UPS communication options such as X Slot cards or remote emergency power off REPO S Operation on page 81 to start up...

Page 65: ...E CABINET Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 57 M4 Screws Figure 42 Stabilizing Bracket with Two Cabinets M4 Screws Figure 43 Stabilizing Bracket with T...

Page 66: ...STABILIZING THE CABINET Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 58...

Page 67: ...bracket is optional for 2 high cabinets To install the optional Extended Battery Module EBM 1 Position the EBM adjacent to the next cabinet 2 Verify that all battery circuit breakers are in the OFF p...

Page 68: ...15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 60 UPS Battery Connector Rear Ground Strap EBM Battery Circuit Breaker EBM Battery Connector EBM Cable UPS Battery Circuit Breaker Fig...

Page 69: ...the top edge of the cover on the cabinet first then lower the bottom edge and snap into place 11 Continue to one of the following sections S Communication on page 63 to install UPS communication optio...

Page 70: ...EXTENDED BATTERY MODULE INSTALLATION Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 62...

Page 71: ...r Management Software S Remote emergency power off REPO S Relay output contacts S Programmable signal inputs Figure 46 shows the location of the communication options and control terminals on the UPS...

Page 72: ...munication options and control terminals 1 Remove the front covers of all cabinets starting with the top cabinet Press and release the handle latch at the bottom of each cover and then lift the cover...

Page 73: ...y 65 Figure 48 Installing Communication Cables 3 On the bottom cover and also the middle cover if 3 high remove a knockout tab in the top edge of the cover for each cable With wire cutters cut either...

Page 74: ...page 76 for detailed information 6 Reinstall the front covers starting with the bottom cabinet see Figure 50 Hang the top edge of the cover on the cabinet first then lower the bottom edge and snap int...

Page 75: ...rd Any X Slot card except the Eaton Modem Card Not in use Any X Slot card Eaton Relay Interface Card Powerware Hot Sync CAN Bridge Card Available Any X Slot card Not in use Available NOTE You can conf...

Page 76: ...nt types of devices The Eaton 9355 UPS UPS has two available communication bays for any X Slot card including S ConnectUPS X Web SNMP Card has SNMP and HTTP capabilities as well as monitoring through...

Page 77: ...S Modem Card provides out of band remote notification and monitoring using modem communication directly to cell phones and pagers S Single Port Card connects to the Expansion Chassis to enable multipl...

Page 78: ...e UPS from virtually any location within your facility up to 152 4m 500 ft from the UPS You can surface mount an RMP on a desktop or on a wall wherever you have a serial interface line Figure 53 shows...

Page 79: ...1594 Rev D www eaton com powerquality 71 Mounting Slots 6 places NOTE Matches mounting holes on a single or double gang electrical box Cable Exit Openings for 1 2 Conduit or Provided Strain Relief 3 p...

Page 80: ...2 conduit from the RMP to the IRC through the cable exit openings see Figure 54 Proceed to Step 4 3 Install wiring from the RMP to the IRC using the cable listed in Table 5 and the provided strain rel...

Page 81: ...rrectly check the wiring the fuse on the IRC and the plug in terminal blocks for proper seating If all connections are secure but the RMP still does not operate correctly replace the fuse If this does...

Page 82: ...exit opening in the IRC see Figure 56 3 Connect wiring between the IRC and the monitoring equipment using terminations shown in Table 6 See Figure 56 for plug in terminal block locations 4 Install the...

Page 83: ...ith LanSafe Power Management Software and an interface cable To begin installing LanSafe software see the instructions accompanying the Software Suite CD NOTE Use only the supplied communication cable...

Page 84: ...re connected to the UPS chassis through individual 1 M resistors Polarity Polarity 2 1 Polarity Polarity 2 1 2 1 2 1 Signal Input 1 programmable Signal Input 2 programmable REPO Normally Open REPO Nor...

Page 85: ...is desired replace the connector with a normally closed external switch see Figure 46 on page 63 If the use of normally open REPO operation is desired connect a normally open external switch see Figur...

Page 86: ...utility connected circuits Reinforced insulation to the utility is required The relay output contacts must have a maximum rating of 30 Vac 1A and 60 Vdc 2A nominal values Programmable Signal Inputs Th...

Page 87: ...UPS transfers to inverter operation if not prohibited by REPO or an alarm condition Force Bypass If active the UPS is forced to static bypass operation regardless of the bypass status External Battery...

Page 88: ...COMMUNICATION Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 80...

Page 89: ...wn and configuring the UPS for Extended Battery Modules EBMs Control Panel Functions The UPS has a four button graphical LCD with backlight It provides useful information about the UPS itself load sta...

Page 90: ...alarm condition See Troubleshooting on page 105 for additional information Changing the Language Press and hold the first button on the left for approximately five seconds to select the language menu...

Page 91: ...age Current Runtime Input L N and L L Current Frequency Bypass L N and L L Frequency Control Go to Bypass Mode Transfers the UPS to internal Bypass mode When this command is active the option changes...

Page 92: ...e Language Select Language English Elegir idioma Espa ol English Relay Config Relay Alarm 1 X Slot 1 1 2 3 4 or X Slot 2 1 2 3 4 Setup Battery Low On Battery On Bypass UPS ok custom empty Alarm 1 empt...

Page 93: ...Nominal Output Voltage Output 120V 208V 127V 220V 120V 208V Bypass Voltage High Limit 1 through 20 1 increments 120V 10 Bypass Voltage Low Limit 1 through 20 1 increments 120V 15 Nominal Output Freque...

Page 94: ...UPS Contact service in advance usually a two week notice is required to reserve a preferred startup date UPS Startup WARNING Only qualified service personnel such as a licensed electrician should per...

Page 95: ...e ON position see Figure 12 on page 21 6 Switch on utility power where the UPS is connected 7 Wait for the front panel LCD to illuminate The indicator flashes 8 Remove the breaker tie from all battery...

Page 96: ...is in the UPS position see Figure 59 on page 95 5 Switch all battery circuit breakers to the ON position NOTE Leave the battery circuit breaker s in the ON position during this operation If you need t...

Page 97: ...ker to the ON position see Figure 12 on page 21 6 Switch on utility power where the UPS is connected 7 Wait for the front panel LCD to illuminate The indicator flashes The UPS starts and transfers to...

Page 98: ...where the UPS is connected The load is now powered by utility power 4 To transfer the load to the UPS see Using the UPS Maintenance Bypass Switch on page 95 Wall Mounted Maintenance Bypass Startup To...

Page 99: ...Using the button scroll to the Number of Battery Strings option and press the button 5 Use the or buttons to select the number of strings according to your UPS configuration All 2 High UPS and EBM Ca...

Page 100: ...front panel display and then press the button to select the TURN UPS ON OFF menu 3 Press the button to select the TURN UPS OFF option 4 Press and hold the button for three seconds until the UPS stops...

Page 101: ...expected service life will often have severely reduced runtimes Replace batteries at least every 5 years to keep units running at peak efficiency Storing the UPS and Batteries When storing the UPS an...

Page 102: ...S WARNING S Do not dispose of the battery or batteries in a fire Batteries may explode Proper disposal of batteries is required Refer to your local codes for disposal requirements S Do not open or mut...

Page 103: ...the back of the UPS see Figure 59 The maintenance bypass switch is used to bypass the UPS during maintenance or servicing The switch provides a wrap around bypass without shutting down the load The S...

Page 104: ...e maintenance bypass switch to the BYPASS position The battery circuit breaker trips and the UPS is now bypassed with the load powered by utility power 3 The UPS automatically shuts down To transfer t...

Page 105: ...esignated MBP or CBP in the wall mounted bypass cabinet to the ON position 3 If present switch the maintenance isolation breaker MIS on the wall mounted bypass cabinet to the OFF position otherwise sw...

Page 106: ...load is now powered by utility power 6 If present switch the maintenance isolation breaker MIS on the wall mounted bypass cabinet to the ON position otherwise switch the UPS breakers may be designate...

Page 107: ...Table 10 Model List UPS Description Power Rating 9355 10 32 2 high UPS with one battery section 3 high UPS with one battery and one isolation transformer section 10 kVA 9 kW 9355 10 64 3 high UPS with...

Page 108: ...mance 77 F 25 C Transit Temperature 13 F to 131 F 25 C to 55 C Storage Temperature 32 F to 77 F 0 C to 25 C Recommended battery storage 59 F to 77 F 15 C to 25 C Ventilation Front air intake forced ai...

Page 109: ...20 208 or 127 220 Vac three phase Isolation Transformer Input Voltage Range 480V or 600V 20 60 Hz only Input Frequency Range 45 65 Hz Input Rated Frequency 50 60 Hz selectable auto configuring Output...

Page 110: ...A 27 8A 27 8A 26 2A Output kVA 10 10 10 10 Output kW 9 9 9 9 Efficiency Minimum 89 83 83 89 Heat Rejection BTU hr kg cal hr 3798 956 6294 1585 6294 1585 3798 956 15 kVA Model Output Voltage Line Line...

Page 111: ...battery approximately 3 hours to 80 usable capacity at nominal line voltage after full load discharge External battery no more than 10x discharge time to 90 usable capacity at nominal line voltage aft...

Page 112: ...SPECIFICATIONS Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 104...

Page 113: ...re has occurred and the UPS is in Battery mode The UPS is powering the equipment with battery power Prepare your equipment for shutdown Battery Low LED is on Continuous beep for 10 seconds The battery...

Page 114: ...tch is active or the REPO connector is missing Reset the REPO switch and restart the UPS Verify that the REPO connector is present Power is not available at the UPS output receptacles The UPS is in St...

Page 115: ...he following telephone numbers and ask for a UPS technical representative United States 1 800 843 9433 Canada 1 800 461 9166 ext 260 All other countries Call your local service representative Please h...

Page 116: ...TROUBLESHOOTING Eaton 9355 UPS 10 15 kVA User s Guide S 164201594 Rev D www eaton com powerquality 108...

Page 117: ...furbish or replace such defective Warranted Item not including the costs of labor coverage The defective Warranted Item will be refurbished or replaced onsite at the End User s location or such other...

Page 118: ...er to receive the benefits of this Warranty the End User must register the product warranty via mail or online at www eaton com PQ Register use the Product in a normal way follow the Product s user s...

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