www.powerware.com
1.800.356.5794
SERVICES SUMMARY
(continued)
TIME AND MATERIAL SERVICE RATE SCHEDULE
The following rate schedule applies to all services rendered on non-contracted and non-warranty equipment and to all services performed on contracted
equipment where the service performed is outside the scope of the contracted coverage.
Standard Service Rates
1. Labor
A. Business Hours Service
$178 per hour
8 AM – 5 PM; Mon-Fri
B. Evenings, Weekends
$288 per hour
Holidays
2. Materials/Spare Parts
Current List Price
Shipping: Actual
Minimum billing:
$100 Domestic
$250 International, plus freight
3. Minimum Billing
UPS and Power System
UPS and Power System
Equipment below 200kVA
Equipment 200kVA and above
or Multi Module
A. Five day or less response
4 hour minimum charge
6 hour minimum charge
B. Two day or less response
Not applicable
8 hour minimum charge
4. Calculation of Charges
Portal to Portal (travel time and mileage)
5. Travel
Transportation: Automobile $0.70 per mile
All others: Actual
6. Living
Lodging & Meals: Actual
Car rental: Actual
Misc. (tolls, etc.): Actual
7. Parts Expedite Fees
M-F, Eastern Time: $100
M-F, After Hours: $250
Weekends and Holidays: $400
Freight – FOB Factory: Actual
Same Day Delivery: $150 + Actual Freight
8. Depot Repair Labor
$110 per hour
Minimum Billing: $110
Expediting Fee: $100
