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GREEN MOTION HOME USER MANUAL
MN191026EN September 2022 www.eaton.com
The Green Motion Home EV
charger does not start charging.
Check that the EV charger is powered on (the LED indicator is green).
Check that the connection between the charging cable and the car socket is properly
established. When charging with a Type 2 connector, ensure that it is pushed in until an
audible click is heard.
The Green Motion LED indicator
is red.
There is an error or fault preventing a charging session to either start or resume.
Attempt to reinitiate the charging session by unplugging the charging cable from the
vehicle and reinserting it. If the problem persists, check any control messages displayed
in the vehicle.
The Green Motion LED indicator
is green, but the vehicle does not
charge.
Check that the charging cable connector is adequately plugged into the vehicle.
When charging with a Type 2 connector, ensure that it is pushed in until an audible click
is heard.
Some vehicles need to be locked before a charging session is allowed to start.
Try locking the vehicle.
Visually inspect the condition of the cable used for charging, its connector and sockets,
the vehicle socket as well as the EV charger socket if using a Green Motion Home
EV charger with a Type 2 female socket. Stop usage immediately if you see physical
damage to any of these parts.
Check that the vehicle does not have scheduled/delayed charging set up. In such cases
it will only charge at certain hours of the day.
The connector will not release
from your vehicle.
In most cases the charging cable must first be released/unlocked by the vehicle to
prevent injuries, accidental disconnection and misuse. Try unlocking the vehicle first.
Alternatively, refer to the vehicle instruction manual.
The plug for the 22 kW model does
not release.
Due to the weight of the 22 kW connector cable, it is possible that the latch on your
vehicle will not release. In this case, firmly hold the plug slightly upwards as you
disconnect the plug from the vehicle.
10. Troubleshooting
This section contains information and procedures for solving possible problems that may occur with the Green
Motion Home EV charger.
If the problem persists, contact your Eaton technical support representative using the email address
.
