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Warranty

Eaton ePDU G3 Troubleshooting Guide    P-164000278—Rev 1    

www.eaton.com/ePDU

25

Customer Service Engineer or Agent; (e) improper testing, operation, maintenance, adjustment or modification 
of any kind not authorized in writing by Company personnel or performed by an authorized Company Customer 
Service Engineer or Agent; or (f) use of the Product under other than normal operating conditions or in a manner 
inconsistent with the Product’s labels or instructions.

This Warranty is not valid if the Product’s serial numbers have been removed or are illegible. Any Warranted 
Items repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the original 
Warranty subject to all the terms thereof.

Company shall not be responsible for any charges for testing, checking, removal or installation of Warranted 
Items.

COMPANY DOES NOT WARRANT EQUIPMENT NOT MANUFACTURED BY COMPANY. IF PERMITTED BY 
THE APPLICABLE MANUFACTURER, COMPANY SHALL PASS THROUGH SUCH MANUFACTURER’S 
WARRANTIES TO END-USER.

COMPANY DOES NOT WARRANT SOFTWARE (IF APPLICABLE TO THE PRODUCT), INCLUDING 
SOFTWARE EMBEDDED IN PRODUCTS, THAT IS NOT CREATED BY COMPANY. WITHOUT LIMITING THE 
FOREGOING, COMPANY SPECIFICALLY DOES NOT WARRANT SOFTWARE (SUCH AS LINUX) THAT WAS 
CREATED USING AN “OPEN SOURCE” MODEL OR IS DISTRIBUTED PURSUANT TO AN OPEN SOURCE 
LICENSE.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY OFFERED BY COMPANY WITH RESPECT TO 
THE PRODUCTS AND SERVICES AND, EXCEPT FOR SUCH FOREGOING WARRANTY COMPANY 
DISCLAIMS ALL OTHER WARRANTIES INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF 
MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. 
CORRECTION OF NONCONFORMITIES IN THE MANNER AND FOR THE PERIOD OF TIME PROVIDED 
ABOVE SHALL CONSTITUTE COMPANY’S SOLE LIABILITY AND ENDUSER’S EXCLUSIVE REMEDY FOR 
FAILURE OF COMPANY TO MEET ITS WARRANTY OBLIGATIONS, WHETHER CLAIMS OF THE END-USER 
ARE BASED IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE.

LIMITATION OF LIABILITY: The remedies of the End-user set forth herein are exclusive and are the sole 
remedies for any failure of Company to comply with its obligations hereunder. In no event shall Company be 
liable in contract, in tort (including negligence or strict liability) or otherwise for damage to property or 
equipment other than the Products, including loss of profits or revenue, loss of use of Products, loss of data, 
cost of capital, claims of customers of the End-user or any special, indirect, incidental or consequential 
damages whatsoever. The total cumulative liability of Company hereunder whether the claims are based in 
contract (including indemnity), in tort (including negligence or strict liability) or otherwise, shall not exceed the 
price of the Product on which such liability is based.

Company shall not be responsible for failure to provide service or parts due to causes beyond Company's 
reasonable control.

END-USER'S OBLIGATIONS: In order to receive the benefits of this Warranty, the End-user must use the 
Product in a normal way; follow the Product’s user’s guide; and protect against further damage to the Product 
if there is a covered defect.

OTHER LIMITATIONS: Company’s obligations under this Warranty are expressly conditioned upon receipt by 
Company of all payments due to it (including interest charges, if any). During such time as Company has not 
received payment of any amount due to it for the Product, in accordance with the contract terms under which 
the Product is sold, Company shall have no obligation under this Warranty. Also during such time, the period of 
this Warranty shall continue to run and the expiration of this Warranty shall not be extended upon payment of 
any overdue or unpaid amounts.

Summary of Contents for ePDUG3

Page 1: ...Eaton Enclosure Power Distribution Unit ePDU G3 Troubleshooting Guide...

Page 2: ...emarks of Microsoft Corporation in the United States and other countries Mozilla and Firefox are registered trademarks of the Mozilla Foundation National Electrical Code and NEC are registered tradema...

Page 3: ...munications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense ICES 003 Th...

Page 4: ...risk of electric shock symbol CAUTION REFER TO OPERATOR S MANUAL Refer to your operator s manual for additional information such as important operating and maintenance instructions This symbol indica...

Page 5: ...5 Resolving Problems 6 Clearing Alarm Notifications 6 Clear the Web Interface Event Log 6 Suppress ePDU Alarm Indicators 6 Contacting Service and Support 7 2 SAFETY WARNINGS 8 3 TROUBLESHOOTING 10 Po...

Page 6: ...response l Error Messages Error messages display due to incorrect entries or failed processes An error message prompts you to provide correct information or retry an operation Identifying Problems The...

Page 7: ...alarm screen Scroll up or down if needed to view active alarm data When you finish your review press ESC to return to the previous menu If the backlight was blinking red to indicate an active alarm th...

Page 8: ...t no activity FLASHING Port is sending or receiving transmission active 7 Reset Button NOTETo restart the eNMC module insert a probe and press the button This does not reset power to the outlets 8 USB...

Page 9: ...larm information for the ePDU model you are using see Figure 4 3 4 2 1 5 Figure 4 ePDU Web Interface Opening Window NOTE The data that displays on the Web interface depends on the type of ePDU model y...

Page 10: ...are active alarms such as Warning some alarms fired please refer to the Active Alarms Last Refresh dd mm yyyy hh hh ss An alarm indicator also appears as a notification in the refresh bar at the botto...

Page 11: ...that may help you solve problems The alarms and events table provides the alarm event identification code and name a description of the alarm event and suggested troubleshooting actions If you cannot...

Page 12: ...rvice l Model number l Serial number l Date of failure or problem l Symptoms of failure or problem l Customer return address and contact information Table 4 provides the Eaton catalog part number for...

Page 13: ...ture must be within the operating range of the selected model l Do not use a two wire power cord in any product configuration l Test AC outlets at your computer and monitor for proper polarity and gro...

Page 14: ...rnal ePDU Network Management and Control eNMC module l The battery is not user replaceable There is risk of explosion if battery is replaced by an incorrect type l Ensure that used batteries are dispo...

Page 15: ...evice to the ePDU 5 Check the Media Access Control MAC address on the device and check the MAC address in the Web interface Outlet LED is On but there is no power to outlet l Circuit breaker CB has tr...

Page 16: ...king sound Direct keyhole mounting stripping the hole while threading the hole with the mounting screw l Screwing torque is to high or too fast and has damaged the thread screw should not suffer damag...

Page 17: ...on the LCD even though condition exists l Settings are not kept in ePDU memory after a power cycle On Off if the value is outside of the current or voltage thresholds range l LCD internal failure 1 Ch...

Page 18: ...COM port LEDs are On but do not flash l Communication issue l Internal failure 1 Make sure that IP settings and communication parameters PC and ePDU are set according to the Eaton ePDU G3 Operations M...

Page 19: ...ting actions Identifying the Alarm or Event Condition on the Web Interface You can derive defining information about the alarm or event from the associated number code Figure 5 shows the location of t...

Page 20: ...e Code 1 System Figure 7 Example Type 1 System Code Table 10 lists System alarms and events Table 10 OS or System Alarms and Events Type Code Identification Code Alarm or Event 1 03073 Code unreachabl...

Page 21: ...t used 1 02563 Not used 1 02564 Wrong data type 1 02565 String too long 1 02566 Not used 1 02567 Not used 1 01025 Not used 1 01026 Semantic error 1 01027 Impossible to open log file 1 01028 Impossible...

Page 22: ...e Communication Failure Sensor probe communication failure detected 2 208000 Sensor Probe Not Connected Sensor probe not connected since firmware startup 2 208100 Sensor Probe Connected Sensor probe c...

Page 23: ...t 1 Over Voltage Warning The specified section voltage reading is greater than the value configured as the over voltage warning threshold 2 212400 Eaton ePDU Input 1 Over Voltage Critical The specifie...

Page 24: ...PDU Gang Phase Over Current Critical The specified section input current amperage A reading is greater than the value configured as the over current critical alarm threshold 2 222000 Eaton ePDU Gang P...

Page 25: ...quested by interface An Ethernet card restart has been requested through the specified user interface 3 300600 Switch to bootloader mode for upgrade by interface A Switch to bootloader mode for upgrad...

Page 26: ...settings file has been uploaded from the USB 3 302400 ePDU settings file uploaded from USB The ePDU settings file has been uploaded from the USB 3 302500 Send test syslog message to the server The use...

Page 27: ...m sizes are l 13 125 Kbytes for the eNMC module configuration file l 20 Kbytes for the ePDU configuration file Failed to send a request to the eNMC module Retry later Configuration request failed 1 Tr...

Page 28: ...n the Web interface NOTE Pushing the reset button will not power off the loads NOTE If the actions listed in this table do not resolve the problem contact customer service or a local representative fo...

Page 29: ...nd user supplies a credit card number or purchase order for the value of the replacement Product Company will use commercially reasonable business efforts to ship via standard ground shipment and at n...

Page 30: ...TITUTE COMPANY S SOLE LIABILITY AND ENDUSER S EXCLUSIVE REMEDY FOR FAILURE OF COMPANY TO MEET ITS WARRANTY OBLIGATIONS WHETHER CLAIMS OF THE END USER ARE BASED IN CONTRACT IN TORT INCLUDING NEGLIGENCE...

Page 31: ...eplacement equipment installation materials freight charges travel expenses or labor of Company representatives outside the terms of this Warranty will be borne by the End user OBTAINING WARRANTY SERV...

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