Troubleshooting
Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1
www.eaton.com/ePDU
22
Error Messages
This section provides error message troubleshooting for the Eaton ePDU models. Table 12 lists fault
conditions, potential causes, and possible troubleshooting actions you can take in response to problems.
Table 12. Error Message Troubleshooting
Problem
Possible Root Cause
Primary Actions
Failed to retrieve data from the
eNMC module. Retry later.
Request sent to refresh the Web interface
content failed
1 - Refresh the page manually (F5).
2 - Confirm that you can ping the eNMC module.
3 - If the issue persists, check the following:
l
ePDU installation and Ethernet cable
l
IP addresses of the eNMC module from the ePDU LCD
screen menus
l
network and access settings of your eNMC module
from the RS-232 interface
l
your network configuration and network state
Failed to upload the file
Configuration file upload procedure failed
1 - Try to upload the configuration file again.
2 - Check the configuration file content. It must conform
to the XML format and the maximum sizes are:
l
13.125 Kbytes for the eNMC module configuration file
l
20 Kbytes for the ePDU configuration file
Failed to send a request to the
eNMC module. Retry later.
Configuration request failed
1 - Try to upload the configuration file again for the
operation that just failed.
2 - Confirm that you can ping the eNMC module.
3 - If the issue persists, check the following:
l
ePDU installation and Ethernet cable
l
IP addresses of the eNMC module from the ePDU LCD
screen menus
l
network and access settings of your eNMC module
from the RS-232 interface
l
your network configuration and network state
You do not have the required
permissions to execute this action.
User is not logged in with the appropriate
permissions (security level) to execute the
action
1 - Log out and then log in again with an authorized
account.
Password and Confirm Password do
not match.
User entered different values in the
Password and Confirm Password fields
1 - Enter the same value in the Password and Confirm
Password fields.
Negative values are not accepted.
User entered a negative value in a field
that allows only zero or positive value
1 - Enter a zero or positive value.
Be sure not to leave empty fields.
Mandatory fields not completed properly
1 - Enter a value for each mandatory field.
