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Table 7. COM Port Troubleshooting  

Problem

Possible Root Cause

Actions

COM port LEDs (green and orange) are 
not illuminated

l

 

COM port LEDs not powered 

l

 

COM port LEDs defective

l

 

Internal failure - COM card may be 

damaged

1 - Verify that the unit is powered.

2 - Verify that the ePDU and your PC are 
communicating.

COM port LEDs are On, but do not 
flash when the link is made to the PC

l

 

Communication issue

l

 

Internal failure

1 - Make sure that IP settings and communication 
parameters (PC and ePDU) are set according to the 

Eaton Advanced ePDU User’s Guide

 and normal 

protocols.

2 - Restart the Network Management Card by pushing 
the recessed reset button and waiting 40

 

seconds for 

the connection to be re-established.

NOTE

Attention: This will power off the loads

.

3 - Restart the ePDU by unplugging the mains and 
waiting 40

 

seconds after power has been 

re-established.

NOTE

Attention: This will power off the loads

. 

4 - Try uploading the Network Management Card 
firmware using instructions in the 

Eaton Advanced 

ePDU User’s Guide

.

NOTE

If the actions listed in this table do not resolve the problem, contact customer service or a local representative for guidance and/or 
replacement (see “Contacting Service and Support” on page 5).

Troubleshooting

Eaton Advanced ePDU Troubleshooting Guide    P-164000140—Rev 1    

www.eaton.com/ePDU

10

Summary of Contents for ePDU

Page 1: ...Eaton Advanced Enclosure Power Distribution Unit ePDU Troubleshooting Guide ...

Page 2: ...and Windows are registered trademarks of Microsoft Corporation in the United States and other countries Mozilla and Firefox are registered trademarks of the Mozilla Foundation All other trademarks are property of their respective companies Copyright 2012 Eaton Corporation Raleigh NC USA All rights reserved No part of this document may be reproduced in any way without the express written approval o...

Page 3: ...unications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense ICES 003 This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing Equipment Regulations ICES 003 Cet appareil numérique de la classe A respecte toutes les exigences ...

Page 4: ...e risk of electric shock symbol CAUTION REFER TO OPERATOR S MANUAL Refer to your operator s manual for additional information such as important operating and maintenance instructions This symbol indicates that you should not discard waste electrical or electronic equipment WEEE in the trash For proper disposal contact your local recycling reuse or hazardous waste center ...

Page 5: ...r E mail Notifications with History Reports 3 Resolving Problems 4 Clearing Alarm Notifications 4 Clearing the Web Interface Event Log 4 Clearing the LCD Panel Event Log 4 Suppressing ePDU Alarm Indicators 4 Contacting Service and Support 5 2 TROUBLESHOOTING 6 Power Outlets 6 Chassis and Installation 7 Circuit Breakers 7 LCD Operation 8 COM Ports 9 ePDU Web Interface Alarms and Events 11 Error Mes...

Page 6: ...er Outlet LEDs on the ePDU Power outlets are arranged in groups called factory groups and are color coded on each ePDU model LEDs for each factory group are located on the top surface of the ePDU see Figure 1 The display mode of a status LED indicates the current ePDU operating status l LED is illuminated On when an outlet is powered l LED is Off if an outlet is unpowered l LED flashes On and Off ...

Page 7: ...provide correct information or retry an operation LCD Panel The ePDU has a three button graphical LCD panel The LCD panel is located on the top surface of the ePDU see Figure 2 You can use this interface to retrieve current ePDU alarm data or to change ePDU operation settings to resolve certain ePDU problems Alarms can also display automatically For example the display can show active alarms as th...

Page 8: ...the ePDU Outlets page to obtain information on individual outlets or factory groups You can also use this page to set individual outlets or factory groups to On Off or Reboot Use the Active Alarms page to retrieve current alarms and see a list of alarms by date time and description l Logs and Notifications Use the Logs Notifications menu selections to see a list of the most recent events or clear ...

Page 9: ...at may help you solve problems If you cannot find a resolution to a problem in the tables contact customer service or a local representative for guidance or product part replacement Clearing Alarm Notifications The are several ways to clear alarm notifications For example you can clear accumulated events from the Event Log display on ePDU interfaces or suppress blinking alarm indicators on the ePD...

Page 10: ... following information ready when you call for service l Model number l Serial number l Date of failure or problem l Symptoms of failure or problem l Customer return address and contact information Table 1 provides the Eaton catalog part number for ordering optional and spare parts for the ePDU Contact your local service representative for more information Table 1 Optional and Spare Parts Eaton Ca...

Page 11: ...f restart the ePDU and then reconnect the device to ePDU 5 Check the Media Access Control MAC address on the device and in the Web pages Outlet LED is On but there is no power to outlet l Circuit breaker CB has tripped l Internal issue outlet relay is open 1 Check the CB state on the ePDU NOTE In a normal situation the LED should be Off with a tripped CB for Managed MA and Advanced Monitored AM eP...

Page 12: ...lastic clip feet with keyhole button system Difficulty aligning the keyhole buttons with the rack keyholes l Clip feet and keyhole buttons were incorrectly pre assembled on the ePDU before rack installation 1 First try to assemble the clip feet and keyhole buttons Then place the two subassemblies in the rack keyholes Finally clip the ePDU inside the installed clip feet You should hear a clicking s...

Page 13: ...f the ePDU for 3 seconds The screen saver should restart Alarm does not display on the LCD even though condition exists l Settings are not kept in ePDU memory after a power cycle On Off if the value is outside a specific range see Table 6 l LCD internal failure 1 Check the settings again They may have to be reset within the range specified in Table 6 LCD is frozen and buttons are not working Firmw...

Page 14: ...t critical I setting 100 I rating OUTLET Low voltage warning 70 V rating V setting 95 V rating OUTLET Over voltage warning 105 V rating V setting 130 V rating OUTLET Over voltage critical 105 V rating V setting 130 Voltage rating OUTLET Over current warning I setting 100 I rating OUTLET Over current critical I setting 100 I rating NOTE The I rating for C13 outlets is 10A The I rating for C19 outle...

Page 15: ...rmal protocols 2 Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re established NOTE Attention This will power off the loads 3 Restart the ePDU by unplugging the mains and waiting 40 seconds after power has been re established NOTE Attention This will power off the loads 4 Try uploading the Network Management Card firmware us...

Page 16: ... 1 is in an alarm state open or closed The user can define the alarm state open or closed from the Web interface 1 Check the equipment connected to the Environment Monitoring Probe EMP dry contact Environment Dry Contact 1 normal This event is logged when the dry contact 1 returns to a normal state open or closed The user can define the alarm state open or closed from the Web interface No action r...

Page 17: ...alue No action required Environment probe connected This event is logged when the Network Management Card detects the connection of the environment sensor No action required Environment probe disconnected This event is logged when the Network Management Card detects the withdrawal of the environment sensor No action required Environment sensor communication failure This alarm appears when the comm...

Page 18: ...t cable No action required Network Management Card cannot initiate communication with the ePDU core This event is logged when the Network Management Card is unable to read the ePDU data As a result the data displayed in the Web interface are erroneous 1 Restart the Network Management Card by pushing the recessed reset button and waiting 40 seconds for the connection to be re established 2 Restart ...

Page 19: ...Outlet iNAME low voltage warning This alarm appears when the voltage on outlet iNAME is below the outlet iNAME low voltage warning threshold The user can define the low voltage warning threshold for each outlet from the Web interface 1 Check the load of the outlet iNAME or factory group iNAME Outlet iNAME voltage normal This event is logged when the outlet iNAME voltage returns to a normal value 1...

Page 20: ...e ePDU input voltage PDU L i high voltage warning This alarm appears when the voltage on phase i is higher than the phase i high voltage warning threshold The user can define the high voltage warning threshold for each phase from the Web interface 1 Check the ePDU input voltage PDU L i low voltage warning This alarm appears when the voltage on phase i is below the phase i low voltage warning thres...

Page 21: ...e phase ePDU 1 2 3 for 3 phase ePDU Interface The interface in which the user has logged in Valid values are HTTP Telnet Serial Recipient Recipient of the e mail E mail account to which the test e mail has been sent Date Time Logged date and time The new date and time defined by the user Queue Name The name of the message queue that ran out of its capacity Valid values are QUEUE_EMAIL QUEUE_TRAP Q...

Page 22: ...k Management Card configuration file l 6 Kbytes for the ePDU configuration file Failed to send a request to the Network Management Card Retry later Configuration request failed 1 Try to upload the configuration file again for the operation that just failed 2 Confirm that you can ping the Network Management Card 3 If the issue persists check the following l ePDU installation and Ethernet cable l IP...

Page 23: ...ton and waiting 40 seconds for the connection to be re established Verify that temperature and or humidity information displays on the Web interface NOTE Attention This will power off the loads Cable retention tray P N KBLT01 Mounting is impossible l Tray does not fit or does not appear to be designed to fit the ePDU configuration l Tray is defective 1 Only use P N KBLT01 Visit www eaton com ePDU ...

Page 24: ...y with grounded outlets at both the computer and monitor When using a backup UPS power the computer monitor and appliance off the supply l The installation power outlet used for the power supply to this equipment must be installed near the equipment and must be easily accessible l When installing this product it is essential that the distribution circuit supplying the product is protected by a bra...

Page 25: ...he End user supplies a credit card number or purchase order for the value of the replacement Product Company will use commercially reasonable business efforts to ship via standard ground shipment and at no cost to the End user the replacement Warranted Item to the End user within one 1 business day after Company receives notice of the warranty claim In such case the End user must return at Company...

Page 26: ...CONSTITUTE COMPANY S SOLE LIABILITY AND ENDUSER S EXCLUSIVE REMEDY FOR FAILURE OF COMPANY TO MEET ITS WARRANTY OBLIGATIONS WHETHER CLAIMS OF THE END USER ARE BASED IN CONTRACT IN TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY OR OTHERWISE LIMITATION OF LIABILITY The remedies of the End user set forth herein are exclusive and are the sole remedies for any failure of Company to comply with its obliga...

Page 27: ...or replacement equipment installation materials freight charges travel expenses or labor of Company representatives outside the terms of this Warranty will be borne by the End user OBTAINING WARRANTY SERVICE In the USA call the Customer Reliability Center 7x24 at 800 356 5737 Outside of the USA contact your local Eaton product sales or service representative or call the Customer Reliability Center...

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