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14. Trouble  Shooting 

Problem 

Possible cause 

Solution 

The #1 Fault LED and the 
#6 LED are turned on, the 
buzzer beeps 
continuously. 

The UPS transfers to fault 
mode due to internal 
overheat. 

Make sure the UPS is not overloaded; the air vents are not 
blocked and the ambient temperature is not too high. Wait for 10 
minutes for the UPS to cool down before turning on again. If 
failed, please contact the distributor or service center. 

The #1 Fault LED and the 
#2 and #5 LED are turned 
on, and the buzzer beeps 
continuously. 

The UPS output is short 
circuited. 

Remove all the loads. Turn off the UPS. Ensure that the load is 
not failed or the UPS has no internal faults before turning it on 
again. If failed, please contact the distributor or service center. 

The #1 Fault LED and the 
#4 LED are turned on, the 
UPS beeps continuously. 

The UPS transfers to fault 
mode due to its internal 
fault. 

Please contact the distributor or service center. 

The #1 Fault LED and the 
#5 LED are turned on, the 
UPS beeps continuously. 

The UPS transfers to fault 
mode due to its internal 
fault. 

Please contact the distributor or service center. 

The utility power LED 
flashes. 

The voltage or frequency 
of the utility power is out of 
the input range of the 
UPS. 

The UPS is running in battery mode. To save your data and close 
the application program. Make sure the utility power is within the 
input voltage or frequency range permitted by the UPS. 

The #1 Fault LED and the 
#2 LED are turned on, the 
UPS beeps continuously. 
 

The UPS is overloaded or 
the load equipment is 
faulty. 

Check the loads and remove all no-critical equipment. 
Recalculate the load power and reduce the number of loads 
connected to the UPS. Check that the loads are not failed. 

The #1 Fault LED is 
turned on, and the battery 
LED is flashed, the buzzer 
beeps every second. 

The charger of the UPS is 
defective. 

Please contact the distributor or service center. 

Battery LED flashes 

Battery low or battery not 
connected. 

Check the battery. If the battery is damaged, replace the battery 
immediately and ensure that the battery breaker is in “ON” 
position. 

The utility power is 
normal, but the UPS can 
not turn in line mode 

Maintain switch loose 

Please contact the distributor or service center. 

Battery not yet been fully 
charged. 

Keep UPS connected to utility power persistently for more than 
10 hours to recharge the batteries again. 

UPS overloaded. 

Check the loads and remove the non-critical equipment. 

Battery discharging time 
diminishes

 

Battery aged. 

Replace the batteries. Please contact the distributor to obtain the 
parts and replacement service. 

The “ON” button is 
pressed too briefly. 

Press the “ON” button for more than 1 second. 

The UPS is not connected 
to the battery or the 
battery pack voltage is too 
low.  

Check the battery or recharge the battery. 

The UPS cannot power on 
after pressing the ON 
button 

UPS fault. 

Please contact the distributor or service center. 

When you contact the service center, please provide the following information: 

 

Model No. and the serial No. of the UPS.   

 

The date when the problem arose. 
Complete description of the problem, including the LED display, alarm warning, and 
power condition and load capacity. If your UPS is a long backup time model, you may 
also provide the battery information. 
 
 

Summary of Contents for 1000H(XL)

Page 1: ...24 www eaton com dxups USER MANUAL ON LINE UPS 1000H XL 2000H XL 3000H XL 6000H XL 10000H XL Uninterruptible Power Supply...

Page 2: ...a 13 14 8 1 Electrical Specifications 13 8 2 Operating Environment 13 8 3 Typical Stored Energy Time Typical values at 25 C in minutes 13 8 4 Dimensions and Weights 14 9 Introduction 6000H XL 10000H X...

Page 3: ...all Models 28 29 16 Communication Port 30 17 Software for all models 31 18 Appendix 32 36 Appendix1 Display Panel for 6000H XL 10000H XL 32 Appendix2 The Corresponding Form of the LED Display for 6000...

Page 4: ...block ventilation openings in the UPS s housing Do not connect appliances or items of equipment which would overload the UPS e g laser printers etc to the UPS outlet sockets Place cables in such a way...

Page 5: ...f socket during operation as this would remove the ground to the UPS and of all connected loads The UPS output socket or output terminal block may be electrically lived even if the UPS system is not c...

Page 6: ...y be toxic Please replace the fuse only by a fuse of the same type and of the same amperage in order to avoid fire hazards Do not dismantle the UPS except the qualified maintenance personnel 1 Safety...

Page 7: ...evel 4 SURGE IEC EN 61000 4 5 Level 4 Low Frequency Signals IEC EN 61000 2 2 Warning This is a product for restricted sales distribution to informed partners Installation restrictions or additional me...

Page 8: ...e batteries and powers the inverter On the basis of this DC voltage the inverter generates a sinusoidal AC voltage which permanently supplies the loads Computers and periphery are thus powered entirel...

Page 9: ...lerance BATTERY LED The orange coloured BATTERY LED lights up when the mains power has failed and the inverter is being powered by the batteries BYPASS LED The orange coloured BYPASS LED lights up whe...

Page 10: ...put of 1000H XL and 2000HXL Non CE are socket types only Simply plug the load power cord to the output sockets to complete connection Model No Output Socket pcs Terminal Block 1000H XL 4 Nil 2000H 6 N...

Page 11: ...at this time the Utility Power LED Inverter LED and Load and Battery Capacity LEDs will light up 4 2 Without utility power connecting Even though utility power is connected to the UPS the UPS still ca...

Page 12: ...required will cause abnormality 2 One end of the external battery cord is a plug for connecting the UPS and the other end has a plug for connecting the user battery cabinet 3 Do not connect the UPS t...

Page 13: ...of the UPS to supply utility power to the UPS to make the UPS operation in utility power mode 8 Plug the external battery cord to the external battery socket on the rear panel of the UPS to complete t...

Page 14: ...Switch I INVERTER LED lights up and audible alarm sounding every 1 beep in every 4 seconds Mains power supply has failed Switching to battery mode automatically When audible alarm sounding every seco...

Page 15: ...ient temperature has been exceeded the batteries must be replaced In this case please contact your dealer 7 2 Storage If the batteries are stored in temperate climatic zones they should be charged eve...

Page 16: ...2 1kW Voltage 220 230 240 1 2 VAC Frequency 50Hz 0 2Hz Battery mode Wave form sinusoidal BATTERIES Model No 1000H 2000H 3000H Number and type 3 12V 7 2Ah 8 12V 7 2Ah 8 12V 7 2Ah 8 2 Operating Environm...

Page 17: ...Data 8 4 Dimensions and weights Model No Dimensions W x D x H mm Net Weight kg 1000H 145X400X220 14 1000HXL 145X400X220 7 2000H 192X460X340 34 5 2000HXL 192X460X340 15 3000H 192X460X340 35 5 3000HXL 1...

Page 18: ...cy Power Factor 6000H XL 10000 H XL Single phase 46Hz 54Hz 0 98 Full load Output Voltage Regulation Power Factor Frequency tolerance Distortion Overload capacity Current crest ratio 1 0 7 lag Synchron...

Page 19: ...ay occur if the UPS is unpacked in a very low temperature environment In this case it is necessary to wait until the UPS is fully dried inside out before proceeding installation and use Otherwise ther...

Page 20: ...output power distribution panel of the UPS if necessary 8 To connect the load with the UPS please turn off all the loads first then perform the connection and finally turn on the loads one by one 9 N...

Page 21: ...ied in the general specification 2 Set the battery pack breaker in OFF position and connect the 20 pieces of batteries in series 3 You must connect the external battery cable to the battery first if y...

Page 22: ...ich should have 25 cores corresponding stitches and shield as the UPS parallel cable The length of the parallel cable is appropriate to be less than 3 m 2 Strictly follow the stand alone wiring requir...

Page 23: ...S with utility power supplied in Line mode AC mode 1 After you make sure that the power supply connection is correct set the bypass breaker and the input breaker in the ON position first At this time...

Page 24: ...self diagnosis finally not any display is shown on the display panel and no voltage output is available from the UPS output 4 Turn off the UPS with no utility power supplied in Battery mode 1 Press t...

Page 25: ...d output live wire of parallel system If the voltage difference 1V please close output live wire s witch of new UPS 7 Take apart the board of parallel ports when UPS has turned to bypass mode insert t...

Page 26: ...arallel cover and combine line connected with the UPS which need to remove until all UPS panels become black then lock up the cover of parallel ports again 6 Take apart UPS parallel cover and combine...

Page 27: ...g backup time model is dependent on the external battery pack capacity and the load level as well as other factors The backup time of standard model may vary from different models and load level Pleas...

Page 28: ...egions of hot climates the battery should be charged and discharged every 2 months The standard charging time should be at least 12 hours Under normal conditions the battery life lasts 3 to 5 years In...

Page 29: ...de otherwise it may result in electric shock or fire 6 Make sure that there is no voltage before touching the batteries The battery circuit is not isolated from the input potential circuit There may b...

Page 30: ...ment is faulty Check the loads and remove all no critical equipment Recalculate the load power and reduce the number of loads connected to the UPS Check that the loads are not failed The 1 Fault LED i...

Page 31: ...ation is stable before supplying power of the generator to the UPS be sure that the UPS is in idle mode Then turn on the UPS according to the start up procedure After the UPS is turned on then the loa...

Page 32: ...power LED and the bypass LED are lit The displayed number of the load LEDs will be turned on in accordance with the load capacity connected The UPS will beep once every 2 minutes in bypass mode The ut...

Page 33: ...s series UPS has AS400 card an optional accessory for AS400 communication protocol Please contact your local distributor for details The following is the pin assignment and description of DB 9 connect...

Page 34: ...ontrol any UPS on the same LAN no matter how far from the UPSs Installation procedure 1 Go to the website http www ups software download com winpower htm 2 Choose the operation system you need and fol...

Page 35: ...lity power LED is turned on it shows that the utility power is normal Inv LED green LED Whenever the INV LED is turned on it shows that the loading current is supplied from utility power or battery vi...

Page 36: ...overloaded in utility mode and UPS still in INV mode Beep twice every sec 13 overloaded in utility mode and UPS in bypass mode Beep twice every sec 14 Utility power abnormal 15 Overloaded in battery m...

Page 37: ...nd output socket are vary with different areas the appearance of the products is based on what it is Back View of 1000H XL Figure 1 Back View of 1K 1KS Back View of 2000H XL Non CE certified 2000H CE...

Page 38: ...Back View of 3000H XL Non CE certified Back View of 3000H XL CE certified Back view of 6000H Back view of 6000HXL For XL Model only...

Page 39: ...Back view of 10000H Back view of 10000HXL...

Page 40: ...614 03754 01...

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