After Sales Support
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800.789.6441
Heated Blanket
FAQ
FAQ
My heated product does not seem to turn on. What do I do?
First, check to see if the controller is illuminated. If you see that it is illuminated, it is
receiving power. If there is no light of any type, check the ON / OFF switch.
Second, if there is still no illumination, check the connections. Unplug the cord from the
wall outlet. Then check the connectors to make sure that the controller is firmly secured.
Then re-plug it into the wall outlet. If the display lights up, it is receiving power and is ON.
Third, if there is still no power, disconnect the product and contact the Customer Service
support listed under section 8 of this manual.
The display is illuminated but I don’t feel it warming up. What do I do?
Please remember, automatic warming blankets are not like heating pads:
Do not expect to feel direct heat.
CAUTION!
The following troubleshooting test represents a non-standard use of your product.
Do not continue this test for more than seven ( 7 ) minutes.
Do not repeat this procedure during actual use.
Fold the product with at least four folds. Connect the controller to the bedding, then plug
the controller into a working wall outlet. Set the controller to the highest heat setting
and wait for five minutes. Place your hand inside the folds; you should feel warmth. Turn
the controller OFF. Lay the product out flat. If no heat is felt, disconnect the product and
contact the Customer Service support listed under section 8 of this manual.
The display is illuminated but it is reading “E”, what does that mean?
“E” stands for “ERROR” and indicates there may be a problem.
CAUTION!
Do not attempt to operate your product if you are getting repeated ERROR messages.
Some error messages are caused by transient events and not an actual problem. To check,
turn off the product and wait 15 seconds. Then turn the product on again.
When prongs in the connector do not make good contact with the receptacle on the cord
side, or the product is not connected to the receptacle on the cord side, the display will
read “E”. In this case, please turn the controller off and unplug the product from the wall.
Then make sure that the product and controller connectors are firmly secured. After that,
turn the blanket ON again.
If the “E” returns for a second time, disconnect the product and contact the Customer
Service support listed under section 8 of this manual.
