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14.2 Express consent may be taken to be given by a customer where the
customer provides:
(i) Written consent;
(ii) Oral confirmation verified by an independent third party;
(iii) Electronic confirmation through the use of a toll-free number;
(iv) Electronic confirmation via the Internet;
(v) Oral consent, where an audio recording of the consent is retained by the
carrier; or
(vi) Consent through other methods, as long as an objective documented record of
Customer consent is created by the Customer or by an independent third party.
14.3 You may request, in writing, access to any personal information that EastLink
holds with respect to you. We will provide the information requested if you
have given the Company sufficient details of the information sought to allow
us to comply with the request; and if you agree to reimburse the Company
for costs if we would incur unusual expense to provide the information.
15.0 EMERGENCY 9-1-1 SERVICE
15.1 EastLink is directly connected to the E-9-1-1 system in those provinces where
it provides telephone service. When you dial 9-1-1 your call is automatically
routed directly to the Public Service Answering Point. A standard government
service fee for this service appears on your telephone bill.
16.0 SPECIAL NEEDS SERVICES
16.1 EastLink provides Message Relay Service through a third party. This service
is available for the hearing impaired and can be accessed by dialing 7-1-1.
TDD users complete calls in the same way as they always have. Service is
available 24 hours a day. TDD long distance calls are subject to usual long
distance charges. To talk to a TDD representative from 8:30 am–5:00 pm
Monday to Friday call 1 800 276 3105.
17.0 LIMITATION Of EASTLINK LIABILITY
17.1 EastLink does not guarantee uninterrupted operation of the services or
its equipment, facilities or network. EASTLINK’S LIABILITY FOR: (A)
NEGLIGENCE, BREACH OF CONTRACT, TORT OR ANY OTHER CAUSE
OF ACTION; (B) ANY LOSS, OMISSIONS, DELAYS, ERRORS, DEFECTS
OR FAILURES IN EASTLINK’S SERVICES, EQUIPMENT, NETWORK OR
FACILITIES; AND (C) ANY OTHER ACTION OR INACTION OF EASTLINK,
IS LIMITED TO A REFUND, UPON REQUEST, OF CHARGES FOR THE
AFFECTED SERVICES, PROPORTIONATE TO THE LENGTH OF TIME
THE PROBLEM EXISTED, TO A MAXIMUM OF THREE (3) MONTHS’
SERVICE FEES.
Summary of Contents for Telephone
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