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EastLink Telephone, Customer Manual

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EastLink Telephone Customer Manual Download Page 2

*  EastLink Long Distance compares 3 competitive plans — Bell Aliant (plan varies by province) Bell Aliant NS “$27 flat rate plan”, Bell Aliant PEI “17¢ per minute plan”, Bell Aliant NB “17¢ per minute plan”, Sprint 

Canada Inc’s “Optimal North America” plan and PRIMUS Canada’s “Dime Time Max” plan. You pay the lowest of the three totals. The EastLink Long Distance Savings Plan excludes any special promotional offers.

eastlink.ca

ADD EASTLINK LONG DISTANCE TO 

YOUR BUNDLE. 

SO MANY WAYS TO SAVE.

Unlimited Canada/U.S. 

Anytime Calling Plan

$

30

It’s never been easier to save.  

Get an EastLink plan that’s right for you.

Best of 3 

Calling  

Plan

We compare 3 selected LD  

plans and bill you the lowest

*

5

¢

per minute Canada/U.S. 

Anytime Calling Plan

Summary of Contents for Telephone

Page 1: ...EastLink Telephone Customer Guide eastlink ca MARITIME...

Page 2: ...s Dime Time Max plan You pay the lowest of the three totals The EastLink Long Distance Savings Plan excludes any special promotional offers eastlink ca ADD EASTLINK LONG DISTANCE TO YOUR BUNDLE SO MAN...

Page 3: ...ng We also offer as many or as few of the value added calling features you want But the best technology is only as good as the people behind it The EastLink Customer Care team are there if and when yo...

Page 4: ...EastLink Customer Information 14 1 0 General 14 2 0 EastLink Serving Area Maps 14 3 0 Payment Options 14 4 0 Billing Policy 15 5 0 Security Deposit Policy 15 6 0 Late Payment Charge 16 7 0 NSF Cheque...

Page 5: ...STED CALLS Press 0 0 if you require assistance in making a long distance call If you wish to make an operator assisted call but dial the number yourself press 0 area code phone number and the system w...

Page 6: ...n design the package that best suits your needs at a price that s less than you re used to Guaranteed 4 1 RESIDENTIAL Count on rock solid reliability with our telephone lines You plug into a digital n...

Page 7: ...ate 5 Cents Canada U S Anytime Calling Plan Call anytime any day of the week for the same low rate Calling cards are also available EastLink Local Telephone customers can also select their long distan...

Page 8: ...CALL WAITING How do I answer a waiting call A special tone will alert you to a waiting call To answer the incoming call quickly press and release the receiver button the hang up button on your teleph...

Page 9: ...your Call Forward feature is in effect Note If the line is busy or there is no answer at the forwarding number hang up and repeat the process to ensure the feature is activated How do I turn it off P...

Page 10: ...ne for up to 30 minutes A special callback ring will alert you when the line becomes free Note Some phones ring normally To cancel your Ring Again request Press 8 6 5 9 call screen Easily block unwant...

Page 11: ...ss 2 for administrative options Press 1 for password options Press 3 to turn skip password function on or off Press 1 to change personal password Press to enter old password Press to enter new passwor...

Page 12: ...one number from another phone Press when your voice mail message greets you Enter your password If you are calling from an EastLink Telephone area you can check your messages without having Long Dista...

Page 13: ...Bridgewater 530 Brookfield 650 Charlottetown 367 Chester 273 Collingwood 230 Debert 641 Elmsdale 259 Fall River 446 French Village 446 Great Village 655 Halifax 446 Heatherton 572 Hopewell 272 Hubbard...

Page 14: ...nuisance calls Information about the trace will only be provided to the appropriate law enforcement officials To trace a call hang up on the caller Pick up the phone listen for dial tone then Press 5...

Page 15: ...made during the billing period including line charges features services and taxes Your basic local service is billed one month in advance and also includes charges for directory assistance and operat...

Page 16: ...the CRTC s regulatory authority and must adhere to the decisions made by the CRTC 2 0 EASTLINK SERVING AREA MAPS 2 1 Information about EastLink serving areas can be obtained from our website eastlink...

Page 17: ...es we must correctly bill you within one year of the date the charge was made You may negotiate payment arrangements on disputed amounts under reasonable circumstances and in such cases EastLink will...

Page 18: ...has lapsed 8 2 We may request immediate payment in extreme situations provided that a notice has been issued under 8 1 and the risk of loss has substantially increased since that notice was given 9 0...

Page 19: ...e you have paid in advance for service EastLink will rebate the portion that was paid for service for the period after the termination date Any such rebate will first be applied in payment of any amou...

Page 20: ...to normal wear and tear to its facilities except that EastLink may charge for the additional expense incurred when you require maintenance and repair work to be performed outside of regularly schedule...

Page 21: ...icator when invoked by an end customer provision of an automated universal per call blocking of calling line identification provision of per line call display blocking to qualified end customers disal...

Page 22: ...ne other than a the customer b a person who in our reasonable judgment is seeking the information as an agent of the customer c another telephone company provided the information is required for the e...

Page 23: ...ides telephone service When you dial 9 1 1 your call is automatically routed directly to the Public Service Answering Point A standard government service fee for this service appears on your telephone...

Page 24: ...ing from directory advertisements furnished by a Customer or a Customer s directory listing provided such advertisements or the information contained in such listings were received in good faith in th...

Page 25: ...ities or equipment on the property or premises and agrees to save harmless and indemnify EastLink against all actions causes of action claims or demands arising or resulting from any lack of such cons...

Page 26: ...te to the Canadian Radio television and Telecommunications Commission CRTC an independent agency of the Government of Canada responsible for the regulation of activities of telecommunications companie...

Page 27: ...Notes...

Page 28: ...Calling Features High Speed Extreme 15 on one computer Digital Cable with 3 extra outlets plus Rogers Wireless regular priced 25 Megatime Plan Annual savings may vary by Cable system Some conditions a...

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