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13.0 PRIVACY MATTERS
13.1 Privacy and Your Telephone Service
Our customers’ right to privacy is an important issue. EastLink not only
supports a policy that protects customer information, but also provides
telephone services that help to balance the privacy interests of callers and
the people they call. Part 14.0 of these Terms provides a brief overview
of EastLink policies and procedures with respect to the confidentiality of
customers’ personal information. For more detailed information, please refer
to the EastLink web site or contact EastLink Customer Care. EastLink will
not sell or trade your personal information. If you would like to review the
contents of your personal telephone service file, please contact EastLink
Customer Care.
13.2 Privacy and Call Management Features
Call Management services such as Call Display, Call Return, Call Answer
and Visual Call Waiting provide telephone number information to the called
party. If you have concerns with these features or wish to deactivate them
when placing calls, please contact our Customer Care Centre for information
(service charges may apply).
Call management features that are designed to help protect customers’
privacy, and are offered by EastLink, include:
• delivery of the privacy indicator when invoked by an end customer;
• provision of an automated universal per-call blocking of calling
line identification;
• provision of per line call display blocking to qualified end customers;
• disallowance of Call Return to a blocked number;
• enforcement of the CRTC’s restriction on Automatic Dialing Announcing
Devices, Automatic Dialing Devices and unsolicited facsimiles; and
• provision of universal Call Trace.
EastLink Call Answer uses your telephone number to identify your voice
mailbox for messages you send to other users. If this is a concern (for
example, if your number is non-published), do not send a message to
someone to whom you would not otherwise provide your telephone number.
Call Answer will still identify your phone or mailbox number when you leave
or send voice messages, or when you stay silently on the line briefly after
someone’s greeting is completed. To preserve your privacy, hang up before
the greeting message is done and do not leave or send voice messages
unless you are willing for the recipient to have your phone number.
13.3 Disclosure of Subscriber Listing Information
In accordance with CRTC requirements, EastLink makes Customers’ names,
addresses and telephone numbers available to publishers of paper and
electronic directories and to providers of operator services. Your name,
address and telephone number can be omitted from these directories/services
by requesting, and paying for, a non-published telephone number.
Summary of Contents for Telephone
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