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I am receiving negative values on my
metre reader
Check that the arrows on the Rogowski
coils are connected in the right direction
Check the phase sequence control by
measuring on the charging box with a
voltage meter
Check the connection of the respective
colour in the meter (Red&Blue / Black)
Troubleshooting
Check that the connection is correct from
the fuse to the metre reader. Note on the
wiring diagram that the connection on the
meter has the sequence L3, L2, L1 from below
If the site has solar cells, it can show negative
values during production
The metre reader shows abnormal
values or no values
Equalizer is offline
Check that the charging box is connected to
Wi-Fi
Disconnect the Equalizer from the metre
reader until it stops flashing
Hold the Equalizer against the charging box
until it lights up green
Reconnect the Equalizer to the metre reader
If the Equalizer does not appear in the
Easee Installer App, the signal is too weak.
Reposition Wi-Fi or Equalizer to get a
stronger signal. If necessary, install a Wi-Fi
extender (Mesh) for portable connection
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Check that the RJ12 cable is connected
in sequence according to the wiring
diagram. If the cable was incorrectly
turned (see picture of RJ12 cable in the
wiring diagram), the Equalizer will receive
power but no data
Check that the metre is set to 0.5KA
or 1KA by following the instructions in
the section Installation - Configure the
Eastron 3-phase meter
Check that the charging box and the metre
reader are installed in the same phase
sequence. If switching has taken place in
the house e.g. L2, L1, L3 the phase sequences
need to be adjusted for the phase angle to
be correct. Please contact Easee Customer
Excellence to adjust the phase sequence
in the Equalizer. Switching on the metre
reader may need to be done, therefore an
installer needs to be in place during this
troubleshooting
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