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This helpful troubleshooting guide will provide you with information about how to recognize a problem
with your Ellora Vista™, determine possible causes, and find a solution. In the event your specific situation
is not covered in this guide, please contact Earthlite so our technical support department can assist you.
Earthlite Customer Service (760) 599-1112, or (800) 872-0560
Helpful Tips
My table is wobbling and
moving from side to side.
Table top won’t rise or lower.
Pneumatic hand lever or finger
lever seems stuck.
Where can I find my table number?
The customer might be looking on
the motor.
The table number is located on the
underside of the table, near the
head section on a white label. It
will read ‘SNT’ followed by a 6 digit
number.
My table is making noise when
going up and down.
The center bolt that connects the
legs together is too tight.
Remove the plastic cap covering the
center bolt and loosen the bolt one
half to one full turn.
My table is making a clicking noise
and it’s not going up or down.
The control box is not relaying the
signal from the foot pedal to the
actuator.
Replace the control box.
The table is not level with the floor.
Cables might be caught or tangled.
Adjust one or both of the foot glide
levers until the table becomes level
with the floor and is stable.
Check to see that all the cables
are free and not caught on any
brackets.
Problem
Probable Cause
Solution
TROUBLESHOOTING
CARE & MAINTENANCE
Perform the following steps as needed for basic maintenance on your Ellora Vista™ massage table and
optional accessories. Perform the basic maintenance recommendations for upholstery between client
treatments.
Upholstery
Category
Recommendation
Application
Steel
Table Frame
Electronic
Components
Lubrication
& Mechanical
Remove day-to-day dirt with a mild soap and warm water solution. For
tough stains and to disinfect, use a 15:1 water to bleach solution. Always
rinse surface with clean water, and then gently wipe the upholstery. Allow
upholstery to air dry before using or storing. Do NOT use Armor All® or citrus-
based cleansers. For best results, use only the products suggested above.
Alternative cleansing methods may cause serious damage to your table.
Such damage would not be covered under the Earthlite warranty program.
The powder coated steel frame can be kept clean with a mild detergent and
warm water mix. Periodically remove dust from frame with a dry, soft cloth.
Anti-static electronic aerosol dusters can be used to keep the
surfaces of electronic components, power cables, and plugs free
of dust.
If necessary, lubricate wheel joints, casters, foot glide levelers, ball joints, and
other mechanical parts with a light machine oil. Periodically check table and
ensure all bolts remain tightened.
• Table Bed Surface
• Flex-Armrests
• Headrest Cushion
• Salon Pillow
• Bolsters
• Main Steel Frame
and Legs
• Foot Controls
• Hand Controls
• Motors
• Power Cables
• Plugs
• Wheel Joints
• Casters
• Foot Glide Levelers
• Ball Joints, etc.
My table is not going up or
down and it’s not making any
sound.
The foot pedal is not relaying signal
to the control box.
Replace the foot pedal.
Summary of Contents for Ellora Vista Flat
Page 18: ...Name Purchase Date Model No Serial No OWNER S RECORD ...
Page 19: ...NOTES ...
