2/2021
ISOFLAMES LINEAR BURNER
19
Troubleshooting
Earthcore Industries Technical Support: 1-800-642-2920
Issue
Probable
Cause
Possible Solution
No spark on pilot
No power
-
Verify power is ON
-
Check wiring on ignition module and gas valve are
correct
Ignitor misalignment
Verify ignitor not contacting pilot gas hood
Loose pilot connections
- Check pilot wiring assembly is tightly secured to
ignition module
Pilot won't ignite
No spark
- See "No spark on pilot"
Air in pilot gas line
- It may take a few minutes to purge out all the air from
the pilot gas tube to ignite
No gas
-
Verify pilot gas tube is threaded sufficiently to gas
valve
-
Verify all gas connections going to and from gas
valve are tight
-
Verify main gas-shutoff valve is in ON position
Pilot won't stay ignited
Flame sensor obstruction
Remove any obstruction near pilot igniter and flame
sensor
Loose pilot connections
- Check pilot wiring assembly is tightly secured to
ignition module
Low gas pressure
- Verify adequate gas supply pressure
Remote won't
work/unresponsive
Range
- Remote is too far from receiver
Batteries need replacement
- Replace batteries on remote transmitter
Battery holder is "OFF"
- Slide the battery holder position to "REMOTE"
position
Program remote to receiver
- Sync remote transmitter to ignition module; Page 15
Main burner won’t ignite
Pilot won’t ignite
- See "Pilot won't ignite"
Pilot flame won’t stay ignited
- See "Pilot won't stay ignited"
Loose burner segments
- Verify burner segments are tight and secure
Orifice blockage
Remove burner top pan tray and visually inspect orifice
gas block
Defective valve/ignition module
- Replace gas valve or ignition module
