12
Limited Warranty
All e-zy.net products are supplied with a limited 12 month warranty which
covers material and workmanship defects. This warranty does not cover
the following:
▫
Parts requiring replacement due to improper installation,
misuse, poor site conditions, faulty power, etc.
▫
Lightning damage.
▫
Physical damage to the external & internal parts.
▫
Products that have been opened, altered, or defaced.
▫
Water damage for units that were not sealed or mounted
according to user manual.
▫
Units that were not properly grounded.
▫
Usage other than in accordance with instructions and the
normal intended use.
Do not return any products until you receive a Return Material Authoriza-
tion (RMA) number. Products received without a valid RMA number will
be rejected and returned to sender.
Warranty Repairs
All returns must have a valid RMA number written clearly on the outside
of the box. Without an RMA number the shipment will be refused. For
customers located in United States and Canada, customer pays all ship-
ping charges incurred to ship the product to E-ZY.NET. E-ZY.NET pays
shipping charges to return the product to the original purchaser. For all
other countries, the original purchaser shall pay all shipping, broker fees,
duties and taxes incurred in shipping products to and from E-
ZY.NET. Provided the goods have not been modified or repair at-
tempted by someone other than E-ZY.NET, at the option of E-ZY.NET,
products may be returned either as repaired or replaced. If it is deter-
mined that there is no fault found (NFF) on a unit within warranty, the
customer will be charged $75 USD for testing time. For products out of
warranty, the standard NFF charge is $200. This charge will be at the
discretion of E-ZY.NET. The RMA number is valid for 14 days from date
of issue. The product must be received by the repair depot within these
14-days or the shipment may be refused.
Shipping and Damage Claims
All shipping damage claims are the purchaser's responsibility. Inspect
each shipment upon delivery and IMMEDIATELY report all damage, to
the carrier. There may be time limits and inspections may be required.
8000001 Rev 3 EZ-Bridge User Guide
