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Q. Will my monitor detect faulty appliances?
The monitor won’t identify if the appliance is
faulty, however keep an eye on the monitor
when different appliances are turned on and
off. Check the consumption against the
manufacturer’s specification, it may differ
slightly and older machines are almost certain
to use more. There will come a time when the
appliance is using far more than it should and
you could consider replacing it.
Q. I’ve noticed that if I’m using a lot of electricity
at a point in time the screen goes blank. Why
does it do this?
This should only happen when you’re using
more than 20kWh at any one time, this is a
large amount of electricity. The display will go
blank due to the limitations of the segments
on the screen for peak usage amounts over
20kWh. The data will be stored in the history
though so you won’t lose any of it.
Q. Do I unplug the monitor when I leave
the house?
We’d recommend leaving it on so you can see
how much you’re using when you’re not there.
The monitor will store your hourly
consumption on a rolling 30 day basis.
Q. Why is the energy used different than that on
my electricity meter?
The energy monitor is specifically designed to
highlight areas of usage, it’s not intended to
replace your meter. It can complement your
meter by showing you what appliances are
costing money now or recently, whereas your
meter will show you accumulated usage. The
monitor receives information every six
seconds whereas your meter continually
records usage.
Q. Why are we not monitoring gas?
This energy monitor is not designed to
monitor gas. The technology used to monitor
gas consumption is at a very early stage and
we want to make sure it is reliable before we
provide our customers with this. However
don't forget to look at our energy saving tips
and speak to one of our Energy Efficiency
experts about how you can reduce your gas
consumption. You can speak to them by calling
0800 092 9106 and pressing option 2. They're
available Monday to Friday 11am to 7pm, and
Saturday 9am to 5pm.
Q. How long will the batteries in the transmitter
last?
The batteries in the transmitter last for
7 years. Due to the long lifetime of the
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