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Limited Warranty
Warranty and Service Contact Information
What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the product
purchased (the “Product”) will be free from defects in materials and workmanship at
the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage
due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to
improper use, installation, operation or maintenance, (iii) modification of or to any part
of the Product, (iv) attempted service by anyone other than a Horizon Hobby authorized
service center, (v) Product not purchased from an authorized Horizon dealer, (vi)
Product not compliant with applicable technical regulations, or (vii) use that violates
any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S
INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that
Horizon will, at its option, either (i) service, or (ii) replace, any Product determined by
Horizon to be defective. Horizon reserves the right to inspect any and all Product(s)
involved in a warranty claim. Service or replacement decisions are at the sole
discretion of Horizon. Proof of purchase is required for all warranty claims. SERVICE
OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S
SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF
LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Further, in no event shall the liability of Horizon exceed the individual price
of the Product on which liability is asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup or assembly, the user accepts
all resulting liability. If you as the purchaser or user are not prepared to accept the
liability associated with the use of the Product, purchaser is advised to return the
Product immediately in new and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law principals).
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state. Horizon reserves the right to change or modify this warranty
at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support
or service. Once assembly, setup or use of the Product has been started, you must
contact your local distributor or Horizon directly. This will enable Horizon to better
answer your questions and service you in the event that you may need any assistance.
For questions or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call the toll free telephone number referenced in
the Warranty and Service Contact Information section to speak with a Product Support
representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An Online Service Request
is available at http://www.horizonhobby.com/content/service-center_render-service-
center. If you do not have internet access, please contact Horizon Product Support to
obtain a RMA number along with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your complete name, street
address, email address and phone number where you can be reached during business
hours. When sending product into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will
be serviced or replaced free of charge. Service or replacement decisions are at the
sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and
payment will be required without notification or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost. By submitting the item for service
you are agreeing to payment of the service without notification. Service estimates are
available upon request. You must include this request with your item submitted for
service. Non-warranty service estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon accepts money orders and
cashier’s checks, as well as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.horizonhobby.com/content/service-
center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant Product for a period of 60
days from notification, after which it will be discarded.
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Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
1608 Interstate Drive
Champaign, IL 61822
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
