7
SYMPTOM
POSSIBLE CAUSES
SOLUTION
Fireplace doesn't work.
Fireplace inner
components are
overheating, or the home
circuit breaker has tripped.
Reset switch by turning
master switch off and
waiting for 5 minutes,
then turning it back on.
Flame is not moving.
Wiring may be loose, or
the flame’s motor may be
defective.
Call Customer Service
for instructions.
Dim or poorly visible
flames, or pebbles
aren’t glowing.
LED lights are burnt out, or
the wiring is loose.
Call Customer Service
for instructions.
Flame sputters.
Flame’s motor is defective.
Call Customer Service
for instructions.
Remote control does not
work.
Low battery. Master switch
is in “OFF” position.
Change the battery for
remote control. Check to
make sure the master
switch is turned on.
Circuit breaker trips, or
fuse blows when
the unit is on.
Improper circuit current
rating.
Call Customer Service
for instructions.
Heater does not provide
heat when turned on.
Thermal switch has been
tripped, or circuit breaker
has been tripped.
Turn the unit off and unplug
the unit for 5 minutes. Plug
back in and turn on the unit.
Turn off circuit breaker that
supplies electricity to the
unit, wait 5 minutes, then flip
circuit breaker back on.
Unit turns off and will not
turn on.
Appliance has overheated
and its safety device has
caused the thermal switch
to disconnect, or house
circuit breaker has tripped.
Unplug the appliance, allow
to cool for 15 minutes, then
plug back in. Reset the
house circuit breaker.
