dYSON CUSTOMER CARE
ThAnk yOu FOR ChOOsing TO Buy A DysOn VACuum
If you have a question about your Dyson vacuum, call the Dyson Helpline at
1-866-693-9766 with your serial number and details of where and when you bought
the vacuum. Your serial number can be found on the rating plate, which is behind the
clear bin
TM
.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your vacuum needs service, call the Dyson Helpline so we can discuss the available
options. If your vacuum is under warranty, and it is a covered repair, it will be repaired
at no cost.
dYSON hElPlINE
Call 1-866-693-9766 toll free, 7 days a week.
PlEASE REgISTER AS A dYSON OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson owner.
There are three ways to do this:
•
Online at www.dyson.com
•
By calling the Dyson helpline: 1-866-693-9766.
•
By completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson in the event of an insurance loss,
and enable us to contact you if necessary.
5 YEAR WARRANTY
Terms and conditions of the Dyson 5 year limited warranty.
WhAT IS COvEREd
Your Dyson vacuum is warranted against original defects in material and workmanship
for a period of five years from the date of purchase, when used for private household
purposes in accordance with the Operating Manual. This warranty provides, at no
extra cost to you, all labor and parts necessary to ensure your vacuum is in proper
operating condition during the warranty period. This limited warranty is subject to the
following terms:
WhAT IS NOT COvEREd
Dyson, Inc shall not be liable for costs, damages or repairs incurred as a result of:
•
Vacuums purchased from an unauthorized dealer.
•
Clearing blockages from your vacuum.
•
use of parts not in accordance with the Operating manual.
•
Careless operation or handling, misuse, abuse and/or lack of maintenance or use
not in accordance with the Operating Manual.
•
External sources such as weather.
•
Repairs or alterations carried out by unauthorized parties or agents.
•
use of the vacuum other than for normal household purposes within united states
e.g. for commercial or rental purposes.
•
normal wear and tear, including normal wearing parts such as belt, filter, brush bar,
hose assembly and power cord (or where external damage or abuse is diagnosed).
•
use of parts and accessories other than those produced or recommended
by Dyson, Inc.
WARRANTY SERvICE
•
Please fill out and return the Warranty Form.
•
Before service can take place, the terms of the limited warranty require that you
contact the Dyson helpline with your model name/number, serial number, date and
place of purchase. Please keep your purchase receipt in a safe place to ensure you
have this information. The serial number is found on the vacuum’s rating plate, which
is behind the clear bin
TM
.
•
All work will be carried out by Dyson, inc or its authorized agents.
•
Any replaced defective parts will become the property of Dyson, inc.
•
service under this warranty will not extend the period of this warranty.
•
if your vacuum is not functioning properly, please call the Dyson helpline at
1-866-693-9766. Most issues can be rectified over the telephone by our trained
Customer Care staff. If this is not possible Dyson, Inc will arrange for your vacuum
to be repaired and returned in full working order at no extra cost to yourself.
WARRANTY lIMITATIONS ANd ExClUSIONS
•
Any implied warranties relating to your vacuum, including but not limited to warranty
of merchantability or warranty of fitness for a particular purpose, are limited to the
duration of this warranty. This limitation is not allowed by some States and so this
limitation may not apply to you.
•
your remedy for breach of this warranty is limited to the warranty service described
above. Dyson, Inc will not be liable for any consequential damages or incidental
damages you may incur in connection with your purchase and use of your vacuum.
This limitation is not allowed by some States and so this limitation may not apply
to you.
•
This limited warranty gives you specific legal rights. you may also have other rights
which vary by State.
•
This limited warranty is not transferable.
IMPORTANT dATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc or others on behalf of Dyson, Inc so that we
can assist you more quickly in our Customer service department. From time to time,
Dyson, Inc may send you special offers and news of our latest innovations. Check the
box on the Warranty Form within the Operating manual if you do not wish to receive
marketing or promotional information from Dyson, inc. For more information about
our data collection practices, please refer to the Dyson, Inc privacy policy at
www.dyson.com/privacy
USINg YOUR dYSON vACUUM
CAUTION:
•
Do not allow the vacuum to be used by anyone who may not be able to operate it
safely.
•
Do not use your vacuum outdoors or on wet surfaces, or to vacuum water or other
liquids – electric shock or personal injury could occur.
•
if the cord is damaged, turn power off and disconnect from the socket outlet
immediately. The cord must only be replaced by Dyson or our appointed service
agents to avoid a hazard.
•
Take extra care when vacuuming on stairs; always work with the vacuum at the bottom
of the stairs. Keep the vacuum on the floor. Do not put the vacuum on chairs, tables
etc.
•
switch off and unplug the vacuum before changing accessories, removing the
clear bin
TM
, filters, hose, checking for blockages or before performing any other
maintenance operation.
•
The use of an extension cord is not recommended.
•
Do not lubricate any parts, or carry out any maintenance or repair work other than
that shown in this Operating Manual, or as advised by the Dyson Helpline.
•
if the vacuum is not functioning properly, has been dropped, damaged, left outdoors,
or immersed in liquid, contact the Dyson Helpline.
•
Check to ensure your electricity supply corresponds to that shown on the rating plate
which can be found behind the clear bin
TM
. The vacuum must only be used as rated.
•
Do not press the cyclone release button while carrying the vacuum or it could fall and
cause injury.
PLEASE NOTE:
•
The brush bar will reset to ‘On’ each time you start the vacuum.
•
Consult your flooring manufacturer’s recommended instructions before vacuuming
and caring for your flooring, rugs and carpets. Some carpets will fuzz if a rotating
brush bar is used when vacuuming. If this happens, we recommend vacuuming in bare
floors mode and consulting with your flooring manufacturer.
•
This vacuum is designed for household indoor and car use only; it should not be used
or stored outdoors. It should not be used for commercial or rental purposes.
•
The vacuum may be used inside a garage only with the model 08909 Dyson Car
Cleaning Kit accessories. If used in a garage, care should be taken to wipe the
soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt or
pebbles which could damage delicate floors.
•
Fine dust such as plaster dust or flour should only be vacuumed in very small amounts.
•
Do not use the vacuum to pick up sharp hard objects, small toys, pins, paper clips etc.,
because they may damage the vacuum.
•
When vacuuming, certain carpets may generate small static charges in the clear bin
TM
or wand. These are not associated with the electricity supply. To minimize any effect
from this, do not put your hand or insert any object into the clear bin
TM
unless you have
first emptied it and rinsed it out with cold water.
•
if you need to reprogram the remote control on the wand please contact the
Dyson Helpline.
EMPTYINg ThE ClEAR bIN
TM
CAUTION:
•
Turn power off and unplug before emptying the clear bin
TM
and do not leave
unattended. The motor will operate with the clear bin
TM
off.
PLEASE NOTE:
•
Empty the clear bin
TM
as soon as the MAX mark level is reached.
•
Do not use the vacuum without the clear bin
TM
in place. Failure to do so could result in
electric shock or personal injury.
•
Emptying inside a bag is recommended for allergy sufferers.
ClEANINg ThE ClEAR bIN
TM
CAUTION:
•
Do not immerse the whole cyclone in water.
•
Ensure clear bin
TM
is completely dry before re-fitting.
PLEASE NOTE:
•
Do not use detergents, polishes or air fresheners to clean the clear bin
TM
.
•
Clean the shroud with a cloth or dry brush to remove lint and dust.
•
Do not put the clear bin
TM
in a dishwasher.
WAShINg YOUR FIlTERS
CAUTION:
•
switch ‘OFF’ and unplug the vacuum before removing the filters.
•
Ensure filters are completely dry before refitting to the vacuum.
PLEASE NOTE:
•
This vacuum has two filters, located as shown. it is important to check your filters
regularly and wash at least every three months according to instructions, to maintain
performance.
•
Filter B should be rinsed and tapped out until the water runs clean, then tapped out
again to ensure all excess water is removed. This will normally require up to 10 rinse
cycles. Please leave to dry completely for 24 hours.
•
The filters may require more frequent washing if vacuuming fine dust.
•
Do not use detergents to clean the filters.
•
Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near an open flame.
ClEARINg blOCKAgES
CAUTION:
•
Turn power off and unplug before checking for blockages. Failure to do so could result
in electric shock or personal injury.
•
Clear blockage before re-starting.
•
Beware of sharp objects when clearing blockages.
•
Refit all parts of the vacuum securely before using it.
PLEASE NOTE:
•
Clearing blockages is not covered by your vacuum’s limited warranty.
•
This vacuum is fitted with an automatically resetting thermal cut-out. if the vacuum
overheats it will cut-out and it must then be switched off and unplugged immediately
and allowed to cool down before attempting to check filters or for blockages.
•
Large items may block the tools or wand inlet, if this happens switch the vacuum off
and remove the plug before removing the blockage. Do not operate the wand release
catch.
CONFORMITY INFORMATION
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
PROdUCT INFORMATION
Product weight 18.03lbs (8.18kg), 120V, Voltage 60hz, maximum power 1100W.
This product is protected by the following intellectual property rights:
PATENT/PATENT APPlICATION NUMbERS:
AU 637272; EP 0636338; JP 1948863; US 5,078,761; AU 697029; EP 0800360; JP 3449723;
US 5,893,936; AU 736843; EP 1087688; JP 3550360; AU 2001240894; EP 1268076; JP 2003-528704;
US 6,835,222; AU 2002226556; CA 2,439,250; EP 1370172; JP 2004-528876; US 6,991,666;
AU 744408; EP 1361812; JP 2004-537336; US 7,278,181; AU 2003252873; CA 2,449,304;
EP 1380247; JP 2004-100960; US 7,168,128; AU 2002233553; CA 2,439,247; EP 1365676;
JP 2004-524097; US 2004-0078925; AU 2002225232; CA 2,438,079; EP 1361815; JP 3940082;
us 6,974,488; JP 2007-152136; gB 2407022; JP 2004-023962; Au 2003-255837; EP 1551270;
gB 2392827; JP 2004-023963; us 2004-023963; EP 1576719; gB 2396491; JP 2006-511186;
us 2006-0132081; EP 1542574; EP 1664560; gB 2406146; JP 2007-506053; us 2007-230839;
EP 1680858; JP 2007-506398; US 2007-0194637; AU 2005243851; CA 2,564,599; EP 1748848;
gB 2413974; JP 2007-508967; us 2007-0175189; Au 2005244379; CA 2,566,071; EP 1748718;
gB 2413941; JP 2007-510099; us 2007-0226937; Au 2005243454; CA 2,566,406; EP 1748719;
gB 2413942; JP 2007-512311; us 11/596,174; us 11/794,227; gB 2426726; WO 2006/125945;
gB 2426473; WO 2006/125946.
REgISTEREd dESIgN/APPlICATION NUMbERS:
Au 301268; ED 217666-0001; gB 3016553; JP 1228173; us D518933; Au 301393; ED 241930-0001;
gB 3017293; JP 1236657; us D526102; Au 301396; ED 241930-0002; gB 3017294; JP 1236658;
us D537219; Au 301394; ED 241930-0003; gB 3017295; JP 1236659; us D519,696; Au 314889;
gB 4000251; JP 1311067; ED 701701-0001.
Equivalent patents, registered designs and applications exist in other countries.
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