Dyson customer care
12
If you have a query about your Dyson, call the
Dyson helpline with your serial number (found
underneath your machine).
Important Information
Check that your electricity supply corresponds
to that shown on the rating plate. The machine
must be used as rated.
If the supply cord or the appliance is damaged,
disconnect from the socket outlet immediately.
The supply cord must be replaced by Dyson
Ltd or our appointed agent to avoid a hazard.
This appliance is not intended for use by young
children or infirm persons without supervision.
Young children should be supervised to ensure
that they do not play with the appliance.
Do not use the cleaner if the cable or plug are
damaged or if the cleaner has been damaged,
dropped or has come in to contact with water
or any other liquid. In these cases, contact the
Helpline.
When vacuuming, certain carpets may generate
small static charges in the clear bin. These are
entirely harmless and not associated with the
main supply. To minimise any effect from this,
do not put your hand or insert any object in to
the clear bin unless you have emptied it and
rinsed it out with cold water.
Do not use the cleaner if any parts appear to
be faulty, missing or damaged.
Do not carry out any maintenance work other
than that shown in this manual or advised by
the Helpline and do not put anything in to the
openings or moving parts of the machine.
Only use parts recommended by Dyson; failure
to do so could invalidate your guarantee.
European conformity information
A sample of this product has been tested and
found to be in conformity with the following
European Directives: 73/23/EEC Low voltage
(safety) Directive, 93/68/EEC CE Marking
Directive, 89/336/EEC EMC Directive.
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AU2002-567124
GB2393383
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JP2000-575411
US6,519,807
AU2002231965
EP1361813
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US6,572,078
AU757043
EP1052923
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GB0326102.1
AU2002-226556
EP1370172
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US10/468,676
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US5,078,761
Important information
PATENTS AND PATENT APPLICATIONS
REGISTERED DESIGNS AND DESIGN APPLICATIONS
AU154578
EP000090865
GB3012888
JP2003-34801
US29/193,623
GB3015739
Do not pull on
the cable.
Do not use above
you on the stairs.
Do not put your
hands near the
brushbar when in use.
Do not use near
naked flame.
Do not leave
cleaner near heat
sources.
Do not pick up
water or liquids.
Do not run over
the cable.
Do not pick up
burning objects.
Dyson Customer Care
Every new Dyson domestic vacuum
cleaner has a 2 year guarantee.
If you have a query about your
Dyson, call the Dyson Customer
Helpline with your serial number
and details of where/when you
bought the cleaner.
Most queries can be solved over
the phone by one of our trained
Helpline staff.
If your cleaner needs attention
from our engineers, we aim to
have it repaired and tested within
3 working days.
Your serial number can be found
on your rating plate which is
underneath the machine beneath
the wheels.
Note your serial number for
future reference:
UK
08705 275 104
7 days a week 8am - 8pm
e-mail: [email protected]
Tetbury Hill, Malmesbury, Wilts SN16 0RP
IRL
(01) 475 7109
Visit the Dyson website for product information
and to order accessories and spares.
1
2
3
Mini turbine head
For improved pick up of pet-hair
from upholstery and stairs.
Flexi crevice tool
Extends and flexes into
awkward gaps.
Hard floor tool
For improved pick-up on
hard floors.
Cleaning Pack
1. Groomer
Long bristles work zorb carpet
maintenance powder deep into
carpets.
2. Zorb carpet maintenance
(750g)*
Millions of tiny sponges absorb dirt
from the carpet, to keep new
carpets looking new with none of
the drawbacks of wet cleaning.
3. Dyzolv spot cleaner (230ml*)
Contains 4 active agents to clean
spots and spills e.g grease, food,
drinks and soil. Ideal for wool and
stain resistant carpets and rugs.
DC14 accessories
The items can be used with your DC14. For further information visit the
Dyson website www.dyson.co.uk
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