12
Troubleshooting
Read problems
Cannot write at highest
speed
CD-R/RW media is not
compatible with the
highest speed
Use compatible discs or use a lower speed.
Defective CD-R/RW media
CD-R/RW media may be dirty, scratched, or damaged. Try another
CD-R/RW.
Use of other CD writing
software not bundled with
your CD-R/RW drive
Use the CD writing software provided with this drive. When using other
software, make sure your CD-R/RW drive is supported by contacting the
software manufacturer.
Source drive does not
support highest speed of
the destination drive
Copy all files to your hard drive, then write from your hard drive to the
CD-R. Or, use a slower writing speed.
Source disc is poor quality
Make image files, then burn the image file onto the CD-R/RW.
DMA function disabled
Make sure to enable the DMA function on both source and target drives.
Symptom
Possible Causes
Solutions
Computer doesn’t
recognize the new drive
IDE cable and the CD-R/RW
drive not connected
properly
Make sure that both IDE connectors are properly connected to the IDE
ports on the system board and CD-R/RW.
Conflicts with other IDE
devices
Make sure that the Master/Slave device setting of the CD-R/RW drive
doesn’t conflict with the other IDE device connected to the same IDE
port.
Power is not switched on
Make sure that the LED of your CD-R/RW drive is on. If not, turn on your
computer.
No operation
No power
Make sure that the power supply cable is connected securely to your
drive. Make sure that your computer is turned on.
IDE cable isn’t connected
properly
Make sure the IDE cable connectors and pins are not damaged, bent, or
dented.
Cannot read photo CD discs Bad photo CD disc
Try another photo CD disc. If it works, the first photo CD was defective,
and you should replace it.
Need special application
software
Make sure that Kodak Photo CD Access Plus Software is installed.
Cannot read CD-I discs
Need special application
software
Make sure that application software such as Cyberlink Powerplayer is
installed.
Symptom
Possible Causes
Solutions
DX-CDRW52.fm Page 12 Friday, April 1, 2005 4:16 PM
