29
control panel may have been damaged and will need to be replaced. Before
contacting Customer Service, remove the wood frame holding the control
panel in place to gain access to the “CTRL” connection behind the control
panel. Once you remove the control panel from the wall panel, you can
disconnect and reconnect the connection making sure it is snug and tight.
Contact Customer Service for any additional troubleshooting.
Solution:
If your sauna is plugged in and you have no power at the control
panel, then the power supply may need to be reset. Go to the roof of the
sauna and locate the power supply. Press the RESET button to reset the
power supply. The RESET button is on the same side of the power supply as
the power cord. Attempt to turn the sauna ON at the control panel. Contact
the manufacturer for any additional troubleshooting if necessary.
Solution:
There could be damage to the temperature sensor. If your sauna
arrived with a spare temperature sensor, turn the control panel off and go to
the roof of the sauna and locate the red and black wire near the air vent
towards the rear of the sauna. After you have located the red and black
wires labeled “TEMP SENSOR”, disconnect them. Connect the spare
temperature sensor. For testing purposes, inser
t the “TEMP SENSOR” (you
just connected) down the vent on the roof so that it is now inside the sauna.
Then go to the control panel and press the power button. If the heat emitters
now heat, then the temperature sensor was the cause of the problem. You
may have to wait about five minutes to confirm if the heat emitters are
generating heat. Remove the original temperature sensor from its hole and
replace it with the spare one.
Solution:
If your control panel displays “-L”, it may be an error code and we
assume both control panels are displaying this. If so, then it means there is a
communication issue between the control panel, power supply, and
temperature sensor. Please proceed to the following:
Step A:
1. Reconnect the sauna’s power cord. Make sure the control panel is turned
ON. Two individuals will be needed. One individual will continuously watch
the "-L" on the control panel to see if it changes while a second person goes
up to the roof and locate the "PANEL CONTROL" harness connection that
was connected during the assembling of the sauna room. Check both ends
of this connection including at the power supply box.
2. Disconnect the "PANEL CONTROL" harnesses (both ends) and then
reconnect making sure that the connection is snug and tight.
3. Also and while up on the roof, please located the temperature sensor
wire. The temperature sensor is the black probe that is sticking out of the
interior ceiling above your head as you sit on the bench. Disconnect the
connection and reconnect to make sure the connection is snug and tight.
4. The individual watching the control panel can let you know if the "-L" ever
changed. If the "-L" is still displayed on the control panel, then we need to
rule out a control panel issue. Please proceed to
Step B.
